Sarah Saltzman EMEA Solutions Manager July 2007 How can we Industrialise testing?

2 Agenda Compuware Overview The need to industrialise Options −Centre of Excellence −Test Factory Challenges with outsourcing Discussion

3 Compuware 32 years of delivering proven IT value through technology and services to the world’s largest businesses 8,500+ employees with 84 offices in 60 countries Financially rock-solid −$1.2 billion in revenues for FY07 −Strong cash position, no debt Compuware Commitment to our Partners: Create a mutually beneficial relationship where Compuware solutions allow our Partners to maximize their business opportunities and margins

4 Compuware Solutions Portfolio

5 Emerging Role of IT

6 Delivering Business Impact

7 Possible approaches

8 Transitioning towards a Test Factory

9 Test Factory Approach Process Focused Standard Infrastructure

10 Possible Test Factory Topology

11 Business-centric IT Maximise business impact via a Test Factory

12 * Paul Herzlich, Ovum, 2006 Outsourced Software Testing: Halfway Through the Boom* 70-75% Growth in 2005 −Similar results expected from 2006 −Cost by far the biggest diver −Fueled by testing services in India −Clients are happy to outsource testing −Clients were never good at it −Higher quality end product

13 * Paul Herzlich, Ovum, 2006 Outsourced Software Testing: Halfway Through the Boom* Why not to join the Boom?? −Cost advantages eroding – wage inflation 18% 2005 −Communications problems −India needed to graduate 6,000 to 8,000 testers in 2005 −Test Management takes years in the trenches −Turnover rate increasing

14 Benefits of Industrialisation Increased Value and ROI Across the Company

15 Discussion Merits of a test factory Barriers to success? Outsourced or localised? −What needs to remain Moving towards a process centric standardised model – is it possible? Didn’t we try this before?? (Y2K)??