Delivering Business advantage through telephony maximiser PCS User Interface Solutions

Delivering Business advantage through telephony

PCS Range PCS410IP Phone PCS570GIP Phone-> NEW Q1 ‘09 PCS570 IP Phone-> NEW Q4 ’08 PCS560IP Phone-> NEW Q4 ’08 PCS100SIP Phone PCS50/60IP Softphone & iPartner PCS520 Traditional Phone -> NEW!Q4 ’08 PCS505Traditional Phone

Delivering Business advantage through telephony 4 user options PCS IP Phone PCS IP Softphone PCS iPartner for control of Traditional handsets PCS Remote-iPartner for mobile workers Identical Functionality! PCS Delivery Options

Delivering Business advantage through telephony PCS Feature Set Phone, Directory, Operators Console Web/intranet browsing Web/IP address can be linked to incoming CLI Video streaming, Whiteboard sharing real time Integrated with system database for viewing & annotating customer records and notes

Delivering Business advantage through telephony PCS Feature Set User 3-way Conferencing Missed calls, Voice mail management Web push HTML window, Video streaming User call recording facility Busy lamp field / Speed dials System park stations

Delivering Business advantage through telephony maximiser PCS Softphone

Delivering Business advantage through telephony PCS50/60 PC application derived from PCS410 Works as an IP softphone PCS 50/60 for Windows PCS 50/60 for Mac OS X PCS 50 for Linux Requires IP user license

Delivering Business advantage through telephony PCS 60 IP Softphone

Delivering Business advantage through telephony PCS 60 – One Screen Tool Bar Options are Context Sensitive Call in progress LDAP Directory BLF Mobility user options – Click & Set

Delivering Business advantage through telephony PCS 60 Contact Ability

Delivering Business advantage through telephony PCS60 - Directory Look up Enter name for Look up to occur OR Dial number for Look-up to occur OR Dial number

Delivering Business advantage through telephony PCS60 – Message View When in Message tab Other voice mail User options appear Context Sensitive Voic & Missed call Information

Delivering Business advantage through telephony PCS60 – User Record Call Recording activated Against call from Robin Hayman

Delivering Business advantage through telephony PCS60 – Add Note A note can be added to the call and follows the call on transfer

Delivering Business advantage through telephony PCS 50 IP Softphone Contacts Favourites Departments Users Visual Call Pickup Last number redial Park Keys

Delivering Business advantage through telephony Calling party Called party On call Notes section passed on transfer Call tracking history Transfer Hang up Conference Hold Add note Look up Record PCS50 – EASE of USE

Delivering Business advantage through telephony PCS50 – Directory Look up

Delivering Business advantage through telephony Delivering Applications

Delivering Business advantage through telephony PCS60 DB Web Push

Delivering Business advantage through telephony PCS50 – Web Push

Delivering Business advantage through telephony ACTUAL SCREEN QUALITY WITH FULL VGA DEFINITION Web Enabled Delivery

Delivering Business advantage through telephony Intranet Delivery

Delivering Business advantage through telephony IP Video Server

Delivering Business advantage through telephony Alarm Systems

Delivering Business advantage through telephony PHP Customisation Simple WEB pages can be scripted to meet almost any customer requirement Pages are hosted on maximiser’s internal Apache WEB server – or anywhere else!

Delivering Business advantage through telephony maximiser IP Handset Solutions

Delivering Business advantage through telephony Splicecom IP Phones VPN / PPTP support Language support – UTF- 8 POE 802.af (no mains power required) POE injector available 5 IP phones in range

Delivering Business advantage through telephony NEW PCS5xx Phones…

Delivering Business advantage through telephony PCS5xx – IP Phone 9 or 18 Context sensitive buttons, USB option Revolutionary executive appearance / Quality Feel Beautiful 3.5inch colour display (1/4 VGA) Splice “S” message waiting indicator (MWI) Highly engineered finish (No screws) Smooth Tilt mechanism for conference or wall mount 10/100Mb and 1000Mb (Gigabit) options

Delivering Business advantage through telephony Best BACKSIDE in the Business!

Delivering Business advantage through telephony From the SIDE…

Delivering Business advantage through telephony PCS560 9 Key Wall mount option

Delivering Business advantage through telephony PCS570 – PCS570G 18 Key USB Gigabit option Wall mount option

Delivering Business advantage through telephony Side by Side…

Delivering Business advantage through telephony PCS560/570 Colour Display Control…

Delivering Business advantage through telephony PCS5xx Interface Full VGA colour display “Mobile” type software interface in IP Phone Customer Logo User training videos available

Delivering Business advantage through telephony Custom Default Page Default BubblesFavourites

Delivering Business advantage through telephony Call Process Enter number -> click to dial Call in Process

Delivering Business advantage through telephony Call Process Call Park

Delivering Business advantage through telephony Messages Outbound not answered Outbound answered Inbound not answered Voice Mail Message Inbound answered

Delivering Business advantage through telephony Voice Mail Control Click on “play” to play Voic options

Delivering Business advantage through telephony Directory Look-up Enter name via keypad Click on name key to display information

Delivering Business advantage through telephony User Settings

Delivering Business advantage through telephony PCS410 – IP Phone Colour VGA Touch Screen USB Connection – Keyboard, mouse or WiFi Headset connection 2 port LAN switch IPTV Interface - Exterity Web/HTML integration & display Option to Partner with PCS iPartner software

Delivering Business advantage through telephony PCS100 – IP Phone Traditional Key Pad 64 x 128 LCD Display, Caller Display Hands-Free, DSS/BLF 2 Port LAN Switch Option to partner with PCS iPartner software

Delivering Business advantage through telephony Traditional Handsets & PCS iPartner…

Delivering Business advantage through telephony PCS50/60 iPartner Identical software as IP softphone Partner Splicecom Traditional phones Partner ANY third party traditional phones Partner Splicecom IP Phones Identical features and functions provided to Traditional phones at MUCH lower handset cost!

Delivering Business advantage through telephony PCS50/60 iPartner

Delivering Business advantage through telephony iPartner “IP functions” Traditional Phones Customer Traditional phones

Delivering Business advantage through telephony Incoming callDirectory Dialling Missed calls & Voice Mails 10,000 Contacts Favourites iPartner Contact Ability

Delivering Business advantage through telephony PCS520 NEW…Line powered NEW…Paging (Digital / IP Function) NEW…Designated MWI lamp “Traditional” Phone PCS50/60 iPartner for IP features and functions Connects to 53xx Phone modules for IP networking Improved feature keys One touch VM

Delivering Business advantage through telephony PCS Ease of Use

Delivering Business advantage through telephony Entry level “Traditional” Phone PCS50/60 iPartner for IP features and functions Connects to 53xx Phone modules for IP networking System key guide Integrated Voic Management Headset support PCS 505

Delivering Business advantage through telephony Existing customer “Traditional” phone PCS50/60 iPartner for IP features and functions Connects to 53xx Phone modules for IP networking Provide existing “Traditional” phones with IP features Lowest cost, migration Customer Phone!

Delivering Business advantage through telephony iPartner Phone IP Softphone IP Wired Phone Same Functionality It’s exactly the same functionality

Delivering Business advantage through telephony maximiser PCS Operator Console

Delivering Business advantage through telephony PCS60 Operator Separate BLF screen with approx. 100 users Operates well with touch screen User can resize User/BLF icon View missed calls and voice mails per user View Idle, ring, DND, and logout status Right Click set/activate: DND, Call Forward, SMS

Delivering Business advantage through telephony PCS60 Operator Operator Console Option – Cont’d BLF extra operator information View Out of Office message View who user is connected to View forward status of user e.g. Mobile number Secondary BLF screen can be on second PC display

Delivering Business advantage through telephony PCS410 Operator

Delivering Business advantage through telephony PCS60 Operator Favourites can have detailed view enabled Voic s Missed calls Live call to User settings DND Favourites screen can be expanded to second screen with approx 100 favourites and full detail

Delivering Business advantage through telephony PCS60 Operator

Delivering Business advantage through telephony PCS60 Operator

Delivering Business advantage through telephony PCS50 Operator PC based console MS Windows or Mac platform support in Partner or Softphone mode

Delivering Business advantage through telephony maximiser Unified Messaging

Delivering Business advantage through telephony Unified Messaging CLI and contact database look-up & tag SMS alert notification of voic sent to mobile with CLI and contact database look- up and tag Synchronization of deletion / read status between voic and s can be listened to via the phone (Text to Speech) s can be deleted or replied to (.wav file attachment)

Delivering Business advantage through telephony SMTP Unified Messaging Standard Unified Messaging SMTP for forwarding voic to Supplied as standard Send.wav file to Send HTML link, saving capacity issues Send Alert only for users without multi-media PC notification options - Deliver, Copy, Read/Copy, Delete/Copy

Delivering Business advantage through telephony IMAP Unified Messaging Advanced Unified messaging IMAP for voic and Syncronisation Requires ESP license Synchronized deletion/read state Remote read back with Text To Speech Supports spoken response and delete as well

Delivering Business advantage through telephony Unified Messaging notification of VM includes: CLI and Contact DB match from maximiser

Delivering Business advantage through telephony Unified View Options View PCS60 View Mobile View SMS

Delivering Business advantage through telephony maximiser Mobility Solutions

Delivering Business advantage through telephony WAN HOTDESK Anywhere

Delivering Business advantage through telephony Extension Mobility One Extension Number - “Extension Anywhere” Forwarding Forward on Busy, Forward on No Answer Dual Ringing - Desk and Mobile Follow-Me DDI calls only, DDI & Group calls Mobile Extension (Remote PSTN) 2-Way transfer to/from mobile

Delivering Business advantage through telephony Internet/VPN/Voice ISDN/PSTN Customer Call SOHO IP Phone/VPN Extension Anywhere IP IP VPN with QoS Central Office Centralized Call Logging Billing Call Recording Low cost Routing

Delivering Business advantage through telephony Internet/VPN/Voice ISDN/PSTN Customer Call SOHO IP Softphone/VPN Extension Anywhere IP IP VPN with QoS Central Office Centralized Call Logging Billing Call Recording Low cost Routing

Delivering Business advantage through telephony Internet/VPN iPartner ISDN/PSTN Customer Call Home Worker House Phone Extension Anywhere Analog IP VPN without QoS Central Office Centralized Call Logging Billing Call Recording Low cost Routing

Delivering Business advantage through telephony Internet/VPN iPartner ISDN/PSTN Customer Call Small Office Office Phone Extension Anywhere Analog IP VPN without QoS Central Office Centralized Call Logging Billing Call Recording Low cost Routing

Delivering Business advantage through telephony Internet/VPN iPartner ISDN/PSTN Customer Call Hotel Room Room Phone Extension Anywhere Analog IP VPN without QoS Central Office Centralized Call Logging Billing Call Recording Low cost Routing

Delivering Business advantage through telephony Internet/VPN iPartner ISDN/PSTN/GSM Customer Call Hot-Spot Area GSM Phone Extension Anywhere GSM IP VPN without QoS Central Office Centralized Call Logging Billing Call Recording Low cost Routing

Delivering Business advantage through telephony Internet/VPN iPartner ISDN/PSTN/GSM Customer Call SOHO GSM Phone Extension Anywhere GSM IP VPN without QoS Central Office Centralized Call Logging Billing Call Recording Low cost Routing

Delivering Business advantage through telephony Ideal for: Mobile Workforce Requires Mobile phone, GSM Service Automatically receive calls on ‘No IP connection’ Receive DDI/Group Calls Hold & Transfer -> *** SMS Voic Alert Mobile Extension

Delivering Business advantage through telephony Anytime, Anyplace, Anywhere… GSM/Mobile Extension - Manual or Automatic FWD - Integrated Features - hold/transfer *** GSM/Mobile Remote Working - DSL/VPN/Wireless Hotspot - Full system feature access - Voice over GSM - No QOS required Traditional Remote iPartner - Any remote access - Full system feature access - Voice over Traditional/PSTN - No QOS required IP Remote iPartner or VPN - DSL/VPN - Full system feature access - QOS recommended - IP Desk top device - Softphone with headset

Delivering Business advantage through telephony maximiser Apple MAC OS X Solutions

Delivering Business advantage through telephony PCS 50 for Mac OS X voted “Most Innovative New Product/Service” Comms Channel Awards 2005 “SpliceCom’s PCS 50 for Mac OS X is a truly unique application as it enables the delivery of advanced business telephony to the rapidly expanding Apple Mac community for the very first time.” Award Winning

Delivering Business advantage through telephony Registered Applications PCS 50 & PCS60 registered Universal Applications IP Softphone, PCS iPartner and Operator Console

Delivering Business advantage through telephony IP Softphone, Operator Console and iPartner (Traditional Handset) client options Identical Features as Windows version Call Alert / Screen Pop on incoming/transfered call Apple Address Book – Click to Dial AppleScript support Phone numbers can be passed to/from any AppleTalk application i.e. FileMaker Pro Apple Mail Unified messaging solutions PCS50/60 – MAC OS X

Delivering Business advantage through telephony Apple Address Book

Delivering Business advantage through telephony AppleScript Call Alert

Delivering Business advantage through telephony AppleScript Call Alert

Delivering Business advantage through telephony Apple unified Messaging

Delivering Business advantage through telephony Apple Operator Console

Delivering Business advantage through telephony Apple MAC Browser administration management OS X IP Softphone OS X traditional phone iPartner OS X Operators Console OS X Personal Queue Client & Wallboard for Call Centres AppleScript Support