Use Of Technology in Training Jayanti Patil & Sameer Agashe 16 May 2016 YASHADA, Pune

Increasing Efficiency Cost Effectiveness Better Clarity Ease of Management Collaborate to win ▫ Cross location ▫ External ▫ Technology New ways of working Jayanti Patil & Sameer Agashe, May 2016

Stakeholders Jayanti Patil & Sameer Agashe, May 2016

Tools / Technology support Learning Management System (LMS) ▫ Manage end-to-end training process ▫ House the learning material and help manage the overall training activities ▫ Enhance the learning process ▫ Centralized System ▫ A single point of access for learners to complete training activities ▫ Learning anytime, anywhere  Allows multiple delivery modalities ▫ Interactive environment ▫ Centrally manage and maintain all training records ▫ Tracking functionality e.g. who has completed segments of training ▫ Reporting functionality for attendance, assessment results, baseline, feedbacks etc. Jayanti Patil & Sameer Agashe, May 2016

Tools / Technology support Requirement Capture Role- Compete ncy Mapping Departme nt Manager Individual aspiration s etc. Learning Plans / Skill Gaps at individual level Role-Competency Based Training Training needs identified by the manager Training needs identified in Performance appraisal Department specific trainings etc. Planning, Scheduling Monthly, Quarterly, Yearly plans Monthly Calendars Scheduling Trainer availability, suitability Infrastructure availability etc. Course Management Learning Repository Course Catalogue Pre-requisites Creation / updating of course References, links to related learning paths Delivery methodology Assignment repository Collaborative platform Feedback analysis and improvement planning etc. Communication Publicise Calendar Announcem ent of the training Mailer, messages, notifications etc. Classroom/Facility management Infra / technology requirements for the training Availability, Suitability etc. Trainer / Facilitator management Trainer/Facilitator database Adjunct faculty / SMEs Availability Suitability Feedback analysis and improvement planning etc. Delivery of Training Delivery Methodology Attendance Mid training feedback etc. Evaluation / Assessments Competency Assessments On-the-job assessments Pre, during and post course assessment Evaluation methodology, duration Preparation of assessment Scheduling of assessment Feedback analysis and improvement plans etc. Effectiveness Feedbacks Participant feedback on Trainer, course, facility, assessment etc. Trainer feedback on participants, course, facility, assessment etc. Analysis of feedbacks and improvement planning etc. Reports At Individual level Learning plan Training completed Assessment report Skill gap report etc. At Trainer /Facilitator level Utilization Participant Feedback Improvements needed etc. At course Level Effectiveness of the course, assessments Improvements needed etc. At Infra Level Utilization of facility At Manager Level Training attended by the team members Feedback of Individuals – where does a person stand in reference to others Competency baseline At Sr. Management Utilization of resources Department Competency Baseline Jayanti Patil & Sameer Agashe, May 2016

Learn Anywhere, Anytime - Multi Platform Delivery/Learning ▫ ILT ▫ E-Learning ▫ Mobile Learning ▫ Virtual Classroom ▫ Video, You-Tube ▫ Blended Learning ▫ CBT/WBT ▫ Collaborative Learning  Social Networking  Intranet ▫ Micro Learning ▫ Gaming ▫ On The Job ▫ Webinars Learn Anywhere, Anytime - Multi Media Contents for Multi Devices ▫ Content Authoring Tools Tools / Technology support Jayanti Patil & Sameer Agashe, May 2016

Employee Data Define Roles Define Competencies for each Role Map Role-Competencies to each Individual Define Learning Paths Decide Delivery methodology for each competency / course Decide Evaluation methodology for each competency / course Create Evaluation / Assessments at topic, sub topic level Define Reports Where to Start? Jayanti Patil & Sameer Agashe, May 2016

Role Competency Definitions Desk Officer Clerk Audit Assistant Cashier उप निबंधक कनिष्ठ अभियंता Roles Customer Focus Persuasiveness Data Analysis Audit Ability Establishment matters Financial Procedures Competencies Verbal Communications Written Communications Conduct and discipline Civil Services rules Legislative Procedure Judicial Procedure Administrative Procedure Financial Rules Development Administration Resilience Typing RoleCompetency Desk Officer Customer Focus Data Analysis Legislative Procedure Establishment matters Resilience Written Communications Verbal Communications RoleCompetency ClerkGeneral condition of services Conduct and discipline Administrative Procedure Typing RoleCompetency Audit Assistant Audit Ability Data Analysis Resilience Jayanti Patil & Sameer Agashe, May 2016

Competency based Learning Dictionary Setup Master Mapping of Competencies to Learning Events Jayanti Patil & Sameer Agashe, May 2016

Individual Learning Plan Individual Employee’s Learning Progress against assigned role based Learning Plan Jayanti Patil & Sameer Agashe, May 2016

Learning Management System YouTube user report CBT /WBT report User activities on Forums and Discussion Board ILT attendance data Webinar attendance data Project Assignment Ratings Setting up the Technology Platform Jayanti Patil & Sameer Agashe, May 2016

Group and Department Baselines Office level baselines of role based learning Dept / State level baselines of role based learning Jayanti Patil & Sameer Agashe, May 2016

Linkage to training effectiveness Supervisor’s rating of observed competence (pre training vs post training Improved after training Remained weak inspite of training Jayanti Patil & Sameer Agashe, May 2016

Linkage to training effectiveness Automated compilation and aggregation of End of course feedback from participants Rollup at Course Level & ATI Levels Jayanti Patil & Sameer Agashe, May 2016

Many other important consolidations Sample – Do same people attend trainings again and again and few don’t attend at all? Learning Hours spread across various methodologies Jayanti Patil & Sameer Agashe, May 2016

Thank You