11 Generic Framework Toolkit Roger Vaughan Centre for Social and Business Informatics Newcastle University

2 FAME Academy taster Where do we want to take the practice of multi agency working?

3 Objective To explore with you the ideas lying behind the FAME Generic Framework.

4 Generic Framework Toolkit ‘How-to guide’ –Project conception and management FAME Generic Framework –Nine building blocks – the content Readiness Assessment Tool –What is our state of readiness –Where are we trying to go

5 Outcome – to see FAME as: A framework within which you can fit what you are doing to explain the extent of the commonality of solutions not an alternative to what is going on. A way of thinking about available web technologies so that they can be harnessed to multi agency working – the next session!

6 Joining up Joined up problems -joined up solutions. Ranging from improved co-ordination through to integrated practice. A multi agency partnership working approach to delivery. Entails information sharing - determined by law/practice. A ‘hub’ for multi agency partnership

7 Generic Framework Many initiatives need the same kind of approach to information systems e.g. SAP, ISA, ICS etc Building a new ICT application for each new initiative is unsustainable.

8 Generic Framework The Generic Framework offers a web based infrastructure within which individual initiatives can be delivered. This stops ‘new silos’ being created by ICT that won’t easily communicate.

9 High Level ScopingStatement& Business Case Legal Powers andResponsibilities Governance InformationSharing IdentityManagement Infrastructure Messaging Events & Transactions Federation Sustainability The 9 building blocks of the Generic Framework

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14 Two facets of the same whole: multi agency practice and ICT Not either/or but both!

15 ‘How to…’ Guide If you’ve just been tasked with implementing multi-agency information sharing, and are thinking ‘Help! Where do I start?’ then this for you. The Guide provides practical guidance to practitioners, project managers and senior officers responsible for implementing different aspects of multi-agency working in partner agencies.

16 ‘How to…’ Guide Conceive & Justify –About ideas – doing better things better Mobilise –Getting the people on board Design & Build –A new way of working supported by ICT Implement –Putting together ideas, people and systems Refine –Looking to the future, doing even better

17 Scoping Statement What is to be achieved? –outcomes, efficiency, evaluation. What needs to be done? –processes, practice development, ICT How will this be organised? –Partnership, legal powers, responsibilities, sustainability

18 Drivers, participation and outcomes What are the sources of change – –government policy, multi agency practice, new outcomes, advances in ICT…? How have service users and managers been involved in shaping the change? What are the intended outcomes for service users?

19 The Business Case Scoping statement forms the basis of the business case Will the business case will have to be ‘approved’ by each contributing agency? Financial structure will have to be acceptable to the funding agencies How will we handle infrastructure?

20 Legal powers and responsibilities Multi agency vehicle –group, strategic service partnership, trust Legislation underpinning services –Health Acts, Children Acts, LG Acts… Policy and guidance –Every Child Matters Information Sharing legal framework –Data Protection, ECHR, Common Law

21 Governance Models of partnership working-local, sub-regional, regional and national –performance, inclusion, probity Evaluation and monitoring –Theory of change approach Multi agency frontline working Voices of service users Leadership, strategy, people, resources, processes

22 Information Sharing Multi agency working entails information sharing Identity and consent Citizens expectations of joining up Concerns about privacy, data protection e-Government agenda Information sharing protocol Training needs of multi agency practice

23 Sustainability From trailblazer to mainstream! Internal organisation External organisational context Technical sustainability Resource sustainability Realising benefits –Outcomes, effectiveness, efficiency

24 Health Visitor Social Worker Housing Officer Voluntary Worker Youth Offending Team Worker ASBAT Worker Connexions Worker Doctor A&E CAMHs worker GP Educational Psychologist PRU SENCO Teacher School Nurse

25 Service users relationships change People move out of an area People change their GPs People change their address Families break up Children change schools New services and policies are devised New agencies engage with people New people move into the area

26 And next… An explanation of the way we can use the new web service technologies Practitioners and managers please stay!!