ATUL PATANKAR [ ASUG INSTALLATION MEMBER MEMBER SINCE: 2000 LINDA WILSON [ ASUG INSTALLATION MEMBER MEMBER SINCE: 1999 JUERGEN LINDNER [ SAP POINT OF CONTACT MEMBER SINCE: 1998 [ ] SAP Business One Influence Council Report [ Pacific Northwest Chapter 2009 Spring Meeting Hosted by The City of Tacoma Friday, APR 3 rd

[ Real Experience. Real Advantage. Product Discussion  ASUG Member’s Product Roundtable  SAP Product Strategy  SAP Product Roadmap  Question and Answer

[ Real Experience. Real Advantage. ASUG Member’s Product Roundtable  Company Recap  Version  Duration of use  Number of users  Number/types of Add On  Product Wish List?

[ Real Experience. Real Advantage. © SAP 2008 / Page 4 Legal Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.

[ Real Experience. Real Advantage. Key principles t o guide SAP Business One product development in the next years: Mission Statement: Key Guiding Principles “ Mission Statement Our goal is to deliver a scalable and flexible business platform, with a subset of business processes based on our global ERP market leadership and adopted for the small business market. Our objective is that it be ready for our business partners to extend to a comprehensive small business solution. By doing this, we plan to have 50,000+ satisfied SAP Business One customers by end of 2010.” Ami Heitner, Shang-Ling Jui, Niels Stenfeldt, Uwe Wieditz SAP Business One Executive Management Team Focus on quality, ongoing legal requirements, and user experience Rely on software solution partners to provide industry-focused solutions Leverage standards such as enterprise service-oriented architecture (enterprise SOA), Microsoft.NET, and technology from Business Objects, an SAP company

[ Real Experience. Real Advantage. Configurable and extensible on-premise business solution with in-depth, industry best practices Complete, adaptable on-demand business solution Single, integrated application covering small business fundamentals Upgrade to Solutions for Midsize Companies SAP offers different solutions for different requirements, allowing small businesses to upgrade with growth over time.

[ Real Experience. Real Advantage FP** FP P* P P P PP P P PP P P P P P P *P: Patches (planned quarterly) **FP: Feature packs (planned annually) Aspiration: Over 50,000 Customers by 2010 Planned continuous innovation without business disruption continued increase in customer base Aspiration: over 50,000 customers 20,000 customers Gradual move toward enterprise SOA (leveraging Microsoft.NET technology) Planned release dates

[ Real Experience. Real Advantage. Strategy to Help Customers Gradually Adopt an Enterprise SOA Enterprise SOA design guidelines:  Alignment with SAP‘s strategy for enterprise SOA, leveraging SAP‘s deep business process knowledge  Stable and consistent industry-standard service-oriented interfaces across SAP offerings to help secure partners’ investments and generate new opportunities  Easier integration with existing software and new products, and easier transition toward business network transformation Benefits for both customers and partners:  Singular technology focus on one platform, Microsoft.NET  More rapid deployment, which can help reduce time to market Approach:  Provide enterprise SOA packs for SAP Business One, a collection of enterprise services for business processes and scenarios  Release incrementally to enable gradual, nondisruptive adoption  Focus first on B2B integration and infrastructure for enterprise SOA Adopt SAP ESOA Leveraging MS.Net technology Future Plans: Road Map for an Enterprise SOA Our customers want evolution – not revolution!

[ Real Experience. Real Advantage. Road Map to Gradually Adopt an Enterprise SOA Integration scenario strategy:  Continue using the current integration template (B1iSN 2007) to simplify implementation and provide a robust business process framework.  Support the integration scenario, intercompany and with subsidiaries, for SAP Business One and other SAP software.  Enable partners to add integration scenarios on top. E-commerce scenario strategy:  Open SAP Business One to allow connection with other e-commerce solutions that are highly specialized  Provide an e-commerce enterprise SOA pack to be compatible with other SAP solutions for small businesses and midsize companies, creating synergies and new partner opportunities Additional scenario strategies:  Gradually adopt enterprise SOA for SAP Business One through additional enterprise SOA packs, with first focus on external service integration  Build road map for enterprise SOA packs together with the partner community Future Plans: Road Map for an Enterprise SOA Our customers want evolution – not revolution! Adopt SAP ESOA Leveraging MS.Net technology

[ Real Experience. Real Advantage. Road Map for Reporting, Layout, Design, and Printing Functionality Planned Integration of Crystal Reports with SAP Business One Short-term plan for SAP Business One 2007:  Provide an add-on to allow connection between Crystal Reports and SAP Business One, downloadable from SDN. Partners and customers would be able to use the add-on or continue using existing tools. Midterm plan for SAP Business One 8.8:  Take the first step of technical integration between Crystal Reports and SAP Business One  XL Reporter and Print Layout Designer remain in SAP Business One  Plan to phase out Advanced Layout Designer Long-term plan for 2010 and beyond:  Evolve to a single, unified, and integrated printing and reporting solution based on Business Objects technology Future Plans: Integrate Solutions from Business Objects Crystal Reports – an industry standard printing and reporting solution

[ Real Experience. Real Advantage. Product Release Highlights for 2009 SAP Business One 8.8  Assistance for software solution partners through packaging and deployment support  More objects exposed in the SDK, allowing partners to integrate their solutions even further with SAP Business One  A modernized look and feel designed to enhance user experience  An archiving solution  Continued fulfillment and implementation of selected legal requirements and best practices  Support for compliance with selected ongoing legal changes through release of feature packs after initial shipment.  Upgrades aimed at higher user satisfaction, lower total cost of ownership (TCO) for customers, and lower support costs for partners. The plan is to do this with regular system status checks and tools to proactively identify known issues and address them remotely.  Reduced complexity due to combined release of SAP Business One 2007 A, B – one version for all countries!  Lower TCO due to a greatly enhanced patch and upgrade program  Improved performance and reliability through delivery of the first parts of the SAP Business One architecture as components Eco-system Industry Business Process Platform Planned Release Future Plans: Reinforce Core Software SAP Business One 8.8 – turbocharge your business!

[ Real Experience. Real Advantage. Patch and Feature Pack Strategy One feature pack per year: To comply with selected ongoing legal changes, the intension is to release one feature pack per year for the current SAP Business One version (SAP Business One 2007 A FP01, 8.8 FP1, 9.0 FP1). Quarterly patches:  SAP has already switched from a monthly to a bimonthly delivery mode for SAP Business One 2005 A SP01 and 2005 B. In 2009 the plan is to deliver patches quarterly to significantly reduce customers’ maintenance costs.  The plan for the same delivery model will apply over time to SAP Business One 2007 A, B, and above.  Patches include application fixes and short-notice legal changes. Packs for software solution partners: SAP will continue providing tools on SDN to support software solution partners in development, testing, and so on. Packs for enterprise SOA: Starting in 2009, SAP will gradually adopt an enterprise SOA for SAP Business One by providing enterprise SOA packs. Future Plans: Enhance the Customer and Partner Experience with SAP Business One Delivering new functionality with minimal disruption

[ Real Experience. Real Advantage. Summary SAP’s strategy for SAP Business One includes:  Continued investment in product development, with a focus on quality, stability, performance, and selected ongoing legal changes  Enhancement of core software and improvement of the user experience with minimal disruption for customers and partners  Use of Business Objects technology with SAP Business One  Working with software solution partners to provide industry- focused solutions  Gradual adoption of enterprise SOA for SAP Business One SAP’s strategy for SAP Business One includes:  Continued investment in product development, with a focus on quality, stability, performance, and selected ongoing legal changes  Enhancement of core software and improvement of the user experience with minimal disruption for customers and partners  Use of Business Objects technology with SAP Business One  Working with software solution partners to provide industry- focused solutions  Gradual adoption of enterprise SOA for SAP Business One Future Direction in Summary

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