1Info-Tech Research Group Vendor Landscape: Business Process Management (BPM) Suites Info-Tech Research Group, Inc. Is a global leader in providing IT research and advice. Info-Tech’s products and services combine actionable insight and relevant advice with ready-to-use tools and templates that cover the full spectrum of IT concerns. © Info-Tech Research Group Inc. Vendor Landscape: Business Process Management (BPM) Suites Design your workdays with a “suite” solution. Info-Tech's products and services combine actionable insight and relevant advice with ready-to-use tools and templates that cover the full spectrum of IT concerns.© Info-Tech Research Group

2Info-Tech Research Group Vendor Landscape: Business Process Management (BPM) Suites Business Process Management Suites (BPMS) eliminate the need for manual process chains and allow for better, faster, streamlined business processes. Introduction Enterprises seeking to select a solution for automating the creation, execution, and management of business processes. Their BPMS use case may include: The need to automate processes such as billing or authorization to improve efficiency within the enterprise. The automation of processes across geographically dispersed locations where manual process completion is labor intensive. This Research Is Designed For:This Research Will Help You: Understand what’s new in the BPMS market. Evaluate BPMS vendors and products for your enterprise needs. Determine which products are most appropriate for particular use cases and scenarios.

3Info-Tech Research Group Vendor Landscape: Business Process Management (BPM) Suites Executive Summary Info-Tech evaluated 10 competitors in the BPMS market, including the following notable performers: Champions: IBM provides an accessible solution that is highly adaptable and backed by the organization’s extensive market viability. TIBCO, which combines excellent vendor credentials with an effective, user-friendly solution rich with simulation and modeling features. Value Award: Agiloft, an affordable solution that will cater to the business process programmers on a budget. Trend Setter Award: BP Logix, with its predictive modelling and timeline patents, has created a solution that truly reacts to your business needs, automating almost every facet of Business Process Management (BPM). 1.Know your users: Business users are more tech-savvy than ever, but they’re not programmers. Vendors in this space must balance simple user interfaces and extensive back-end control for effective solutions. 2.Build socially: Social BPM is a developing trend for large and midsize enterprises, allowing business users from all departments to build processes together. 3.Application portfolio or all-in-one solution: Some BPM vendors segment their advanced BPM features into different applications while others prefer to offer an all-in-one solution. Determine necessary features before investing in a BPM suite. Info-Tech Insight

4Info-Tech Research Group Vendor Landscape: Business Process Management (BPM) Suites Market Overview BPMS emerged out of a desire for business processes to be automated as traditional, manual methods of creating, conducting, and managing workflow became too cumbersome. Early workflow systems were developed that employed a basic task list user interface to move work around the organization, but required a lot of customization to integrate into applications. Document management vendors began integrating workflow into their software suites, but were bound by the processes defined within the suite and could not model or monitor beyond those capabilities. Application integration middleware helped alleviate those process definition limitations, but made BPM projects very cost-prohibitive. The emergence of service-oriented architecture (SOA) was a boon to BPM, allowing app functions exposed as web services to be integrated into process activities without significant effort, and let task lists be integrated into web pages, portals, and applets with relative ease. Business process management suites will continue to improve and increasingly be used across multiple services and applications as interface standards continue to improve and organizations need to source application functionality from multiple vendors. Cloud is also impacting BPM and a BPMS should be able to call services provided by cloud applications, providing all the necessary security capabilities to meet cloud computing requirements. BPM is also being offered as a service in the cloud as dedicated implementations hosted and managed by a service provider and/or in multi-tenancy configurations; each with different price points and cost/benefit ratios. Social collaboration and historical data potentially allow for more accurate process development and optimization through crowdsourcing (though this is not optimal for every organization) and mapping patterns in business processes to reflect actual process flow. Pattern recognition allows for predictive process creation, allowing for increasingly automated BPMS. How it got here Where it’s going As the market evolves, capabilities that were once cutting edge become default and new functionality becomes differentiating. Customizable user interface has become a Table Stakes capability and should no longer be used to differentiate solutions. Instead focus on advanced modelling features and cloud deployment to get the best fit for your requirements.

5Info-Tech Research Group Vendor Landscape: Business Process Management (BPM) Suites BPM Suites Vendor selection / knock-out criteria: market share, mind share, and platform coverage BP Logix. A privately held vendor that is pushing to automate business processes further through predictive modelling. Agiloft. A vendor specializing in business automation software with a particular focus on BPM. IBM. Major player and innovator in the automation and integration space since the 1980s. Interneer. Web-based solution that entered the BPM space in Invensys. UK manufacturer that acquired the Skelta BPM platform. Oracle. Long-time player in the automation space with a clear knowledge of market trends. Pega. Pure play vendor that focuses on integrating BPM and case management. Software AG. German-based software vendor with an extensive business process application portfolio. TIBCO. Large infrastructure software developer with extensive channel reach. Ultimus. BPM vendor that has created a solution with simple, but innovative design and monitoring environments. Included in this Vendor Landscape: Vendors included in this report provide a comprehensive and/or innovative solution for designing and monitoring business processes to automate and simplify workflows within an organization. For this Vendor Landscape, Info-Tech focused on those vendors that offer broad capabilities across multiple platforms and that have a strong market presence and/or reputational presence among mid- and large-sized enterprises.

6Info-Tech Research Group Vendor Landscape: Business Process Management (BPM) Suites Criteria Weighting: BPM Suites criteria & weighting factors Vendor is committed to the space and has a future product and portfolio roadmap. Strategy Vendor offers global coverage and is able to sell and provide post-sales support. Reach Vendor is profitable, knowledgeable, and will be around for the long-term. Viability Vendor channel strategy is appropriate and the channels themselves are strong. Channel The three year TCO of the solution is economical. Affordability The delivery method of the solution aligns with what is expected within the space. Architecture The solution’s dashboard and reporting tools are intuitive and easy to use. Usability The solution provides basic and advanced feature/functionality. Features Usability ArchitectureAffordability Product Vendor ViabilityStrategy Channel Reach Product Evaluation Criteria Vendor Evaluation Criteria

7Info-Tech Research Group Vendor Landscape: Business Process Management (BPM) Suites Table Stakes represent the minimum standard; without these, a product doesn’t even get reviewed If Table Stakes are all you need from your BPMS solution, the only true differentiator for the organization is price. Otherwise, dig deeper to find the best price to value for your needs. The products assessed in this Vendor Landscape TM meet, at the very least, the requirements outlined as Table Stakes. Many of the vendors go above and beyond the outlined Table Stakes, some even do so in multiple categories. This section aims to highlight the products’ capabilities in excess of the criteria listed here. The Table StakesWhat Does This Mean? Workflows and processes can be edited in real- time by two or more users. Real-time collaboration Business rules can be edited, and new rules can be extracted from repeated processes. Business rules management Data from processes is automatically recorded and generated in a report. Instant report building Processes within the workflow are automatically triggered when specific conditions are met. Workflow automation The user interface can be changed and optimized to users’ preferences. Customizable user interface Visual process modeler with a minimum of swim lane or event process chain view. Process modeler What it is: Feature

8Info-Tech Research Group Vendor Landscape: Business Process Management (BPM) Suites Advanced Features are the capabilities that allow for granular market differentiation Info-Tech scored each vendor’s features offering as a summation of their individual scores across the listed advanced features. Vendors were given 1 point for each feature the product inherently provided. Some categories were scored on a more granular scale with vendors receiving half points. Tools can be delivered as software-as-a-service (SaaS) over a network and data can be stored in the cloud. Cloud deployment Multiple modeling views, import/export multiple templates, predictive or automated modeling. Advanced modeling Forms created from workflows automatically reflect necessary processes and conditions. Advanced form building Workflows can switch between automated and user-triggered events. Ad hoc workflows Users can test and optimize the performance of a process using historical data. Rich simulation Process development can be commented on by non-participants through social media. Social collaboration Workflow adapts to changes in timelines from due dates, or is aware of task duration. Timeline awareness What we looked for: Feature Advanced FeaturesScoring Methodology For an explanation of how Advanced Features are determined, see Information Presentation – Feature Ranks (Stop Lights) in the Appendix.Information Presentation – Feature Ranks (Stop Lights)

9Info-Tech Research Group Vendor Landscape: Business Process Management (BPM) Suites The Info-Tech BPM Suites Vendor Shortlist Tool is designed to generate a customized shortlist of vendors based on your key priorities.BPM Suites Vendor Shortlist Tool Identify leading candidates with the BPM Suites Vendor Shortlist Tool Overall Vendor vs. Product Weightings Individual product criteria weightings: Features Usability Affordability Architecture Individual vendor criteria weightings: Viability Strategy Reach Channel This tool offers the ability to modify:

10Info-Tech Research Group Vendor Landscape: Business Process Management (BPM) Suites Appendix 1.Vendor Landscape Methodology: Overview 2.Vendor Landscape Methodology: Product Selection & Information Gathering 3.Vendor Landscape Methodology: Scoring 4.Vendor Landscape Methodology: Information Presentation 5.Vendor Landscape Methodology: Fact Check & Publication 6.Product Pricing Scenario

11Info-Tech Research Group Vendor Landscape: Business Process Management (BPM) Suites Vendor Landscape Methodology: Overview Info-Tech’s Vendor Landscapes are research materials that review a particular IT market space, evaluating the strengths and abilities of both the products available in that space, as well as the vendors of those products. These materials are created by a team of dedicated analysts operating under the direction of a senior subject matter expert over a period of six weeks. Evaluations weigh selected vendors and their products (collectively “solutions”) on the following eight criteria to determine overall standing: Features: The presence of advanced and market-differentiating capabilities. Usability: The intuitiveness, power, and integrated nature of administrative consoles and client software components. Affordability: The three-year total cost of ownership of the solution. Architecture: The degree of integration with the vendor’s other tools, flexibility of deployment, and breadth of platform applicability. Viability: The stability of the company as measured by its history in the market, the size of its client base, and its financial performance. Strategy: The commitment to both the market-space, as well as to the various sized clients (small, mid-sized, and enterprise clients). Reach: The ability of the vendor to support its products on a global scale. Channel: The measure of the size of the vendor’s channel partner program, as well as any channel strengthening strategies. Evaluated solutions are plotted on a standard two by two matrix: Champions: Both the product and the vendor receive scores that are above the average score for the evaluated group. Innovators: The product receives a score that is above the average score for the evaluated group, but the vendor receives a score that is below the average score for the evaluated group. Market Pillars: The product receives a score that is below the average score for the evaluated group, but the vendor receives a score that is above the average score for the evaluated group. Emerging Players: Both the product and the vendor receive scores that are below the average score for the evaluated group. Info-Tech’s Vendor Landscapes are researched and produced according to a strictly adhered to process that includes the following steps: Vendor/product selection Information gathering Vendor/product scoring Information presentation Fact checking Publication This document outlines how each of these steps is conducted.

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