From Registration to Accounts Receivable – The Whole Can of Worms 2007 UBO/UBU Conference 1 Briefing:CHCS Updates Date:22 Mar 2007 Time:

2007 UBO/UBU Conference From Registration to Accounts Receivable 2 Objectives Provide an overview of “issue” resolution Briefly discuss known issues Report on status of pending resolutions

2007 UBO/UBU Conference From Registration to Accounts Receivable 3 Issue Resolution Identify a software problem – Is it broken or is it a training issue - ??-??? Review Release notes Check for informationals on Field Services Forum – Report the problem – Follow site guidance – Contact the MHS Helpdesk (800) (CONUS) (866) (OCONUS) Follow-up – If you don’t like the answer or if it does not satisfy your needs elevate the problem through your service manager.

2007 UBO/UBU Conference From Registration to Accounts Receivable 4 Known Issues UB92 Print Problems for Inpatient Bills – A bill will not print if there is a problem but can that problem be fixed at site? – Cannot print more than one UB92 at a time. Bills print the first one fine but subsequent are off line Bills generated for expired or invalid accounts – Workaround is to write off the account or initiate a trouble ticket Reopen MSA accounts – Not an easy solution because it is a design change Old MSA accounts reopening on MMR/1860R – Under investigation, initiate a trouble ticket

2007 UBO/UBU Conference From Registration to Accounts Receivable 5 Known Issues There is no way to globally add a new policy for all the patients who currently hold a policy with Mailhandlers. – Instructions have been provided to TMA VPOC for re-pointing Mailhandlers to First Health/Coventry DD7A reconciliation – Duplicate entries There is a gap in the time between the effective date of the old and new rate. – CITPO approved this month and SIR is in development

2007 UBO/UBU Conference From Registration to Accounts Receivable 6 Pending resolutions UB92 Print Problems for Inpatient Bills – Fix is contained in release in CP 308 – If still experiencing problems, contact the MN helpdesk and place a ticket. Provide the correct HIC ID, Coverage Type and Ranking Bills generated for expired or invalid accounts – Cannot manually close inpatient accounts and force MSA bill OHI shows open after it has been expired – Coverage last update is not updated correctly CP Payment History Data is incorrect – UB92 prints corrupt payment history data. In development is in development. – May be fixed by converting the account

2007 UBO/UBU Conference From Registration to Accounts Receivable 7 Pending resolutions – Balance check incorrectly updates payment totals. Awaiting CP assignment – MMR/MMD/1860R report inconsistencies. In development – Unable to close TPC account and open MSA CP –Gap time between effective date of old and new rates. In development.

2007 UBO/UBU Conference From Registration to Accounts Receivable 8 Summary We’ve discussed the process for identifying, reporting and follow-up for CHCS issues. Known issue fixes must go through a lengthy process before you see results. You now know many of the fixes and issues we are working on.

2007 UBO/UBU Conference From Registration to Accounts Receivable 9 QUIZ Q: This presentation was helpful _____ – A: Y – B: N Q: A trouble ticket can be initiated by: – A: Screaming loudly for help – B: Send to – C: Call (800) (CONUS) (210) (Direct) (866) (OCONUS) – D: Either B or C