ANMOL Application V 1.0.12 Last updated on : 15th March 2016 © 2016 Ministry of Health and Family Welfare Government of India All Rights Reserved

ANMOL Activation Process Ready Login Data Download Install

First Time Process Install the ANMOL Application 1 Install the ANMOL Application 2 Click on the ANMOL icon 3 Select the Todays’ Date 4 Select the State “Test Andhra” 5 Enter the ANM ID 6 Click on “Submit” Button 7 Wait for “Data to be downloaded” 8 Entre Default Password and change Password

Install the ANMOL application Follow step by step.

Click on ICON to Start

Check Todays’ Date Click on Correct.

Main Screen Default Language – English Click on ANM Login.

Select State Enter ANM ID Click on Submit. One time activity.

Loading ANM Details Wait patiently for the data to download. One time activity.

Main Screen After loading ANM Details check for ANM ID within the bracket. Click on ANM Login.

Change Password Default Password: ANM Registered Mobile Number. One time activity.

Login Screen Enter new password Click on Login.

Connection Error Do not panic. Check the internet connectivity. TRY AGAIN…

Implementation protocol

Activities to be performed by MOIC: Common issue that may arise during the activities and resolution to them S.No Activity Common Issues Resolution 1 Download app from Google Play store & Verify whether it is latest version   Check the version number on the home screen of ANMOL, it should be same as on google play store 2 Download the complete data from RCH Server Alert internet connection failure Verify the internet / Wi-Fi is properly connected & retry 3 Verify the count of EC/PW/ Child shown as popup in ANMOL application Displayed Count mismatch from the numbers in RCH register / ANM The app should not allow to login if incomplete data is downloaded, If allowing contact helpdesk with ANM ID, App doesn’t allow to enter no retry 4 Hand it over to ANM and ask her to change password Default password not correct Verify from the password list available with MOIC, if still issues exists contact helpdesk 5 ANM Logins Login unsuccessful Check whether she is using correct default password (Mobile number registered in RCH Portal) Default password is correct, Contact helpdesk with the error message

Activity Common Issues Resolution Activities to be performed by MOIC: Common issue that may arise during the activities and resolution to them S.No Activity Common Issues Resolution 6 Ask ANM to verify her Name, ANM ID and Phone Number ANM Name, ANM ID or Phone number is wrong Verify the ANM details from RCH Portal if details are wrong contact State team, if right contact help desk 7 Ask ANM to verify her hierarchy , Village list and ASHA List Village, ASHA missing or hierarchy is wrong Verify the list from common master, if wrong contact state. If correct contact helpdesk 8 Ask ANM to verify records of EC, PW & Child etc. If any record is missing Contact helpdesk with sample RCH id’s 9 Entry / update 5 records from each ANM & ensure synchronization with server Synchronization fail Check internet connectivity, if still issue persists contact help desk with ANM Id and location details 10 Verify the records updated on RCH Portal Records not visible on RCH portal Contact help desk with ANM Id and location details Note: To ensure that application is properly installed and all data is properly downloaded assemble all ANM in good connectivity / WIFI area with minimum 512 KBPS Speed

District Helpdesk S.No Composition 4 members for each district 1 Allocation 1 revenue division for each member 2 Infrastructure required 2 Laptops with data card 4 Tablet with SIM Dedicated room with table & chairs 3 Access Access to RCH Portal Access to Common Master Access to health Provider Master User Manual , FAQ and Trouble shooting guidelines 4 Escalation Matrix ANM Contacts MOIC for any Issues MOIC try to resolve the issue, if not resolved will escalate to district help desk Help desk will compile the issues and will try to solve, if not resolved will escalate to State Team State team will compile the issues specifying priority and will share with central PMU team

District Helpdesk S.No Composition 4 members for each district 6 Activities of District Help Desk Try to Solve or recreate issues at their end Compile ANM wise technical issues (in prescribed format) , test them and send to State Team and make follow-up Compile module wise requirements and share with State Team Escalate operation issues to State Team Escalate mapping, health provider entry and common master related issues to State Orient / guide MOIC for any trouble shooting.

District Helpdesk S.No Composition 4 members for each district 7 Classification of Issues Operation issues ( To be assisted by State Team ) Technical issues dependent of RCH portal – To be verified by State Team if required seek support from Central NIC / PMU Technical issues related to ANMOL application - To be compiled by State team and share with central team / PMU Operation Issues Tablets not working Internet connectivity not available Transfers or creation of ANM etc.  Technical Issues (Dependent on RCH Portal) Village mapping issues Health provider Master issues Village profiles not entered Re registration of EC etc.  Technical Issues (Related to ANMOL Application) Inconsistent, inaccurate, loss or missing data Application crash Non responding modules or errors Synchronization issues Issues related to data fields and other modules New provisions or requirements

Support Centre

Support Centre

Contact Details Level 1 District Level 2 State Level 3 Center / PMU anmolhelpdesk@gmail.com URL User Name Password anmolapp.co.in/scp anmol.kadapa@gmail.com anmol@123

RCH Modules Pregnant Women Eligible Couple Children Registration Tracking Eligible Couple ANC Delivery PNC (PW / Infant) Pregnant Women Immunization Direct Registration Children

Hierarchy Village Sub Centre PHC CHC SDH DH ANM ASHA