CONFIDENTIAL Guest Feedback Suite 360 ° View of All Guest Feedback.

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Presentation transcript:

CONFIDENTIAL Guest Feedback Suite 360 ° View of All Guest Feedback

Founded in 2009 Focused on Hospitality & Restaurants 23,000+ hotels in 160 countries SaaS tech company based in San Francisco Offices in Singapore, Sydney, Dubai, Amsterdam and NYC ABOUT REVINATE

FEEDBACK IS FRAGMENTED Comment Cards Post-Stay Surveys Online Reviews Social Media In-person Feedback CONCIERGE GENERAL MANAGER DIRECTOR OF MARKETING MARKETING/ SOCIAL MEDIA OPERATIONS FRONT DESK DIRECTOR OF SALES How do you take control of feedback to make it work for you?

Send surveys to your guests, then publish them to promote your property Monitor and analyze online guest reviews and social media mentions THE SOLUTION: GUEST FEEDBACK SUITE Online Reputation Management Guest Satisfaction Surveys POWERED BY

NORMALIZE: THE POWER OF EVERYTHING TOGETHER GSS, Post- Stay Surveys Online Reviews Social Media Ratings Revenue Operations Sentiment

PROMOTE: UNLOCK THE VALUE OF FEEDBACK 93% worldwide say online reviews have an impact on their booking decisions “Loved my stay” DIRECT PUBLICATION “I could’ve lived in the bathroom” SHARE PUBLIC FEEDBACK “I could’ve lived in the bathroom” How likely are you to recommend? UNCOVER YOUR PROMOTERS “Love this hotel!” Online Reputation Management Guest Satisfaction Surveys

DEMO

FEEDBACK HAS A MONETARY VALUE Ratings impact: For every 1 point increase in rating the odds of being selected increase by 14.2% Cornell University “The Impact of Social Media on Lodging Performance” % Higher revenue: Hotels that increase their review rating by 1 point can increase daily rate by 11.2% Guest reviews increase booking conversion: Destination Hotels and Resorts: when displaying fresh reviews on their website, 26% more likely to go to the booking engine

Why Wi-Fi Is Keeping Hotels From Receiving 5 Star Reviews Best Practices For Creating Engaging Surveys And Igniting Reviews Hotelier’s Guide To Facebook Driving Direct Bookings Creating A Social Media And Reputation Management Action Plan Leveraging Guest Feedback to Drive Revenue Service Recovery In The Digital Age How Hoteliers Can Adopt Mobile Technologies Across The Entire Guest Lifecycle Best Practices For Showcasing Your Independent Hotel WEBINARS AND BEST PRACTICES ArticleseBooksWebinars

Thank You!