Vision - To be a leading Maintenance and Construction Services Provider in the North West – April 16 An Introduction to HMS

Vision - To be a leading Maintenance and Construction Services Provider in the North West – April 16 Who we are Housing Maintenance Solutions (HMS) was established in July Our purpose is to undertake maintenance and construction activities for communities, residents and home owners in the region. HMS is a wholly owned subsidiary of Liverpool Mutual Homes. We are an award winning building and maintenance contractor delivering services to customers across the North West of England.

Vision - To be a leading Maintenance and Construction Services Provider in the North West – April 16 Our Vision HMS’s vision is ‘To be a leading Maintenance and Construction Services Provider in the North West’ HMS is a commercial entity with social objectives with any returns invested in the communities in which we operate. Different to other contractors, we are a customer service company delivering maintenance and construction activities. This approach and positive distinction is what has and will set us apart from other companies. HMS is a community employer of over 330 people.

Vision - To be a leading Maintenance and Construction Services Provider in the North West – April 16 Our Mission HMS’s mission is to provide services which: Exceed the expectations of clients and customers Deliver projects and services that add value and are sustainable Reinvest profits for Social Outcomes Deliver long term predictability of price and supply for maintenance and construction activities

Vision - To be a leading Maintenance and Construction Services Provider in the North West – April 16 Our Values Take a positive commercial approach to ensure long term sustainability for the company, customers and our employees Ensure the highest standards of quality and safety are achieved across all operational work streams Communicate openly, listen to, respect and value customers and employees Invest in the communities in which we operate through employment and local procurement Employ quality people to deliver exceptional results Our Focuses: A focus on Viability and Strength A focus on Enterprise and Growth A focus on Communities and Customers

Vision - To be a leading Maintenance and Construction Services Provider in the North West – April 16 HMS Management Team BOARD Managing Director Paul Worthington Operations Director John Barrow Contract Manager (Reactive Maint’ce) Brian Campbell Executive Assistant Lynn Manning Contract Manager (Services) Paul Clarke Service Manager (Business Compl’ce) Jenny Jenion Service Manager (Quantity Surveying) Dan Hodkinson Contract Manager (Cyclical Maint’ce) Keith Tracy Contract Manager (Planned Maint’ce) Mike Costigan Commercial Director Mark Emptage Estimator Steven Robinson Procurement Manager Vacancy Service Manager (Operat’l Support) Mandi Evans

Vision - To be a leading Maintenance and Construction Services Provider in the North West – April 16 Our business work streams Responsive maintenance. Vacant home refurbishment. Gas servicing and maintenance. Grounds maintenance. Facility and cleaning services. Electrical testing and maintenance. Adaptations. Central heating renewal / upgrades. Cyclical maintenance, PPR. Planned maintenance. Renewable technologies. Home owner and leaseholder schemes. Domestic extensions and refurbishment. Commercial refurbishment. New build.

Vision - To be a leading Maintenance and Construction Services Provider in the North West – April 16 Group Structure Landlord Operations Social Operations Commercial Operations Asset & Development Operations Corporate Operations Liverpool Mutual Homes Assets and Investment Committee Social Landlord Operations Committee Group Remuneration and Nominations Committee Group Audit and Risk Committee Housing Maintenance Solutions Ltd LMH Developments Ltd

Vision - To be a leading Maintenance and Construction Services Provider in the North West – April 16 Operational Plan 2015/16 Procurement and buying arrangements Contract administration skills Mobile working arrangements Performance and management information systems ISO, BIP and Quality Management Procedures Construction management and Estimating Software Subcontractor management arrangements Project Management arrangement Customer Excellence Programme Staff development and coaching arrangements Staff engagement and communication arrangements New build development capability Health and Safety arrangements Grow new Client base

Vision - To be a leading Maintenance and Construction Services Provider in the North West – April 16 Focus on Viability and Strength Increase the profitability of the business to maximise the potential for Gift Aid within the Group. Develop a multi-skilled workforce maximising sustainable direct involvement able to support the delivery and aspirations of the Group. Focus on Growth and Enterprise Grow revenues by a minimum of 30% through success with non-LMH clients to increase the client base. Develop New Build and Development work stream offerings. Develop a Facilities Management Services offering to new and existing client bases. Develop affordable construction and maintenance services for the private rented sector and domestic owner/occupier markets. Focus on Customers and Communities Become established as a leading regional independent construction and maintenance company with clear community and customer based values. Maximise local supply chain and manufacturing opportunities to contribute to the Group’s wider social value aims. 5 year Corporate Plan Goals

Vision - To be a leading Maintenance and Construction Services Provider in the North West – April 16 Reflection Financial Outturn2011/122012/132013/142014/15 Turnover (,000) £9,218£19,186£25,768£25,583 Profit / Loss£155£1,795£3,324£2,303 Implementation of additional work streams Develop Growth Strategy for non LMH works Reviewing material specifications VFM costs Move Gas Servicing to fully electronic Continue Investing in staff development ISO 9001 and ISO systems and processes Implementing QA and Corrective action methodology Review operating costs and create efficiency plans Focus on Health and Safety Processes Review governance and company arrangements Develop Employment and Apprentice initiatives

Vision - To be a leading Maintenance and Construction Services Provider in the North West – April 16 Staff Learning and Development Investors in People Gold Accreditation. PDRs / Skills audits. Training plans. Grants and funding for modern qualifications. Health and Safety training / CSCS. Management development training, encourage innovation. Lead Technicians and progression. Apprentices and placements. Women into construction. Opportunities and benefits to HMS and staff. Performance management techniques. Challenging but rewarding atmosphere.

Vision - To be a leading Maintenance and Construction Services Provider in the North West – April 16 CSR – Community Work

Vision - To be a leading Maintenance and Construction Services Provider in the North West – April 16 CSR – Try a Trade

Vision - To be a leading Maintenance and Construction Services Provider in the North West – April 16 Team HMS

Vision - To be a leading Maintenance and Construction Services Provider in the North West – April 16 Paul Worthington Managing Director Tel;