Anne Bill, MBE CEO - FASA : Monitoring and Evaluating the Effectiveness of Service Provision - Our Experience and Learning CARDIFF February 2013

Background of FASA Voluntary/Community Sector Organisation Steady Growth since 2001 Developed Community Model for Integrated Service Delivery Working across the Disciplines of Suicide, Self Harm, Substance Misuse and Mental Health Crisis Was originally grant driven for work in local area of deprivation Now delivering services across 3 out of 5 Trust areas in NI Glaxo Smith Kline Impact Award 2013 Winner

Definition of Engagement The process by which an organisation involves people who may be affected by the decisions it makes or can influence the implementation of its decisions One to One Social Media Websites Questionnaires/Surveys Evaluation Marketing Reporting Statistics Service User Involvement Feedback

WHY Evaluate and Involve Service Users We know from experience that the people who use services are the true experts on how those services should be developed and delivered. They are the ones that know exactly what they need, what works well, how things should be delivered and what improvements need to be made. This transfers to all areas where engagement is vital - Service Users, Staff, Stakeholders

Engagement FASA Style Making Evaluation of Engagement Meaningful Ours is “Everyday Engagement” with our Service Users and other Stakeholders Meaningful service user involvement takes time and effort to develop and needs constant monitoring and improvement to meet the changing needs of the client group we are working with

Engagement FASA Style Making Evaluation of Engagement Meaningful WHY Outline funders pressure for outcomes but needed to do it anyway Growth of the Agency Development of Community Integrated Model - Evidence Effectiveness Making agency robust New Funding World in NI HOW Staff mindset – Alignment with Agency and importance of doing this Digital Client Management System – alignment Service User Stories Focus Groups Showcasing

FASA Prove and Improve Outcomes Health and Well-being Outcomes 48% of clients reported an improvement in their physical health status in the period prior to contacting FASA and now; 72% of clients reported an improvement in their mental health status in the period prior to contacting FASA and now; 79% of clients reported an improvement in their ability to cope in the period prior to contacting FASA and now, with 79% reporting an improvement in their motivation levels, 76% an improvement in self their confidence and 74% in their ability to cope with life;

80% of those presenting to FASA with alcohol problems reported that they now take less alcohol (52%) or have stopped consuming alcohol completely (28%); 90% of those presenting with drugs related problems reported that they now take fewer drugs (59%) or have stopped taking drugs altogether (31%); Family Relationships 61% of clients reported an improvement in their family relations in the period prior to contacting FASA and now. FASA Prove and Improve Outcomes

Difference Engaging has made to FASA Showcasing Event with 2 Local Assembly Ministers Secured 4 Major tenders Recognition by Public Health Agency as key organisation in Service User Involvement with grants to deliver training to other organisations Winner of 2013 Glaxo Smith & Kline Impact Award

Recent Endorsement “FASA has developed from beginnings as a small support organisation concerned about misuse of alcohol and drugs to become the premier community provider of alcohol and drug services and prevention of self-harm interventions in Northern Ireland.” John McGeown Co-Director for Mental Health at Belfast Health and Social Care Trust