Centralized Public Grievance Redress And Monitoring System (CPGRAMS) An initiative of Department of Administrative Reforms & Public Grievances, Government of India In Technical Collaboration with National Informatics Centre Department of Electronics & Information Technology Government of India

Name : Ruma HandaDate: Grievance : I have not received my income tax refund for ass. year till date depite repeated s at and at Tollfree numbers given on these sites does not work. The local Assessing Officer has Updated my address in ITD database in October Kindly expaedite my refund please. PAN AAKPH4325B Reply : The refund of the assessee of Mrs. Ruma Handa W/o Shri Subhash, has been processed and forwarded to SBI for dispatch ( ) Reply date : Offices involved : Central Board of Direct Taxes (Income Tax) (D/o Revenue), CHIEF COMMISSIONER OF INCOME TAX, SHIMLA Success story Name : Babu S Date: Grievance : COMPLAINT AGAINST IRCTC Today morning(14/12/2011) I booked E-ticket for five persons on the website of IRCTC for journey from Palakkad Town to Trivandrum Central on 20/12/2011(Train No 16344). An amount of Rs.900/- has been debited from my SBI Debit card But I do not get any ticket on the site. No message containing PNR has been received on my mobile phone.(ticket reservation: ). There is no ticket under the link 'Booked History' on the website. In short, I did not get any ticket for Rs.900/- debited from my SBI Account Number kindly take steps to credit my SB account with Rs 900/-. Though I contacted IRCTC customet care no( ), I did not get any encouraging reply. Reply : Refund amount Rs.890/- against Transaction Id has been adviced to Bank on , it will be credited to the customer’s card a/c within 4 working days. The case is settled. Reply date : Offices involved : M/o Railways, IRCTC

Acknowledgement

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and SMS acknowledgement Your Grievance has been registered vide Registration number DOTEL/E/2012/ Please logon to: for any further details. TD-PGPORTAL

Public Grievance Officer Login / action

Salient features of CPGRAMS Complainant can upload a relevant document while lodging a grievance Provision to forward to multiple sub-ordinate organizations is made available Public Grievance Officer can scan and upload the Action Taken Report(ATR) while filing the reply. Operations made easy for the Public Grievance Officers through seamless navigation The complainant is facilitated to provide the feedback on the redress of his/her grievance.

The numbers

CPGRAMS for states

Centralized Public Grievance Redress And Monitoring System (CPGRAMS) An initiative of Department of Administrative Reforms & Public Grievances, Government of India In Technical Collaboration with National Informatics Centre Department of Electronics & Information Technology Government of India

Name : Ruma HandaDate: Grievance : I have not received my income tax refund for ass. year till date depite repeated s at and at Tollfree numbers given on these sites does not work. The local Assessing Officer has Updated my address in ITD database in October Kindly expaedite my refund please. PAN AAKPH4325B Reply : The refund of the assessee of Mrs. Ruma Handa W/o Shri Subhash, has been processed and forwarded to SBI for dispatch ( ) Reply date : Offices involved : Central Board of Direct Taxes (Income Tax) (D/o Revenue), CHIEF COMMISSIONER OF INCOME TAX, SHIMLA Success story Name : Babu S Date: Grievance : COMPLAINT AGAINST IRCTC Today morning(14/12/2011) I booked E-ticket for five persons on the website of IRCTC for journey from Palakkad Town to Trivandrum Central on 20/12/2011(Train No 16344). An amount of Rs.900/- has been debited from my SBI Debit card But I do not get any ticket on the site. No message containing PNR has been received on my mobile phone.(ticket reservation: ). There is no ticket under the link 'Booked History' on the website. In short, I did not get any ticket for Rs.900/- debited from my SBI Account Number kindly take steps to credit my SB account with Rs 900/-. Though I contacted IRCTC customet care no( ), I did not get any encouraging reply. Reply : Refund amount Rs.890/- against Transaction Id has been adviced to Bank on , it will be credited to the customer’s card a/c within 4 working days. The case is settled. Reply date : Offices involved : M/o Railways, IRCTC

Acknowledgement

View Status

and SMS acknowledgement Your Grievance has been registered vide Registration number DOTEL/E/2012/ Please logon to: for any further details. TD-PGPORTAL

Public Grievance Officer Login / action

Salient features of CPGRAMS Complainant can upload a relevant document while lodging a grievance Provision to forward to multiple sub-ordinate organizations is made available Public Grievance Officer can scan and upload the Action Taken Report(ATR) while filing the reply. Operations made easy for the Public Grievance Officers through seamless navigation The complainant is facilitated to provide the feedback on the redress of his/her grievance.

The numbers

CPGRAMS for states