Unclassified Information Sharing Service (UISS) Mariel Z Cooley DHS – CBP Demo 2010

Table of Contents 2 What is APAN? APAN’s capabilities Who are our customers? Support for owners and users KM Experiences / Best Practices / DOD Support How to request an APAN community?

What is APAN? 3 Web-based, non.mil collaboration platform provided by DISA Developed to foster information and knowledge sharing between the United States Department of Defense and non-DoD entities Available to any user with an internet connection

APAN Capabilities: Zimbra & SharePoint 4 Zimbra –More user friendly –Easy to customize –Lite version available for low-bandwidth use –User friendly on mobile –Fewer document management controls –Fewer user access controls SharePoint 2010 –Already popular –Great document management tools –Specific user access controls at site, application, folder, and file levels –More complex, more tools, harder to learn –No Lite version –Mobile version is very simple

Responsive Design, Any where, any device. APAN Collaboration Solutions Conferencing 5 Create. Map. Share! BlogsWiki

Translate APAN Collaboration Solutions Chat Custom Lists 6 Files & Folders Forum Situation Updates

APAN Tools Summary Unstructured tools:  Blogs, Forums, Wikis  Private and group chat  mobile chat app just released  Commenting  Web conferencing rooms with audio and video recording features  Mentions, likes, and hashtags Structured tools:  Sharepoint 2010  File sharing  Metadata and tagging  Custom lists  GIS Mapping tools  Calendars  RSS feeds User Specific Tools:  Personal profiles  Private messaging  Private notifications  Filtered search  Mobile access  Low bandwidth options  Translation services (web page, chat, and documents)  Other Services & Tools:  Metrics per community and COCOM   Community Owners access only  accounts  Event registration tools  REST / API Services

Our Customers– Worldwide Support 8

International Conferences Operational Services Joint & Multinational Exercises & Events Scientific Communities Scientific Communities Security Cooperation Humanitarian Assistance / Disaster Relief Support Focused Team & Staff Collaboration Academia & Alumni Relations APAN KM SUPPORT AFGHAN Info Sharing CENTCOM PACOM SOUTHCOM SOCOM NORTHCOM Africa Lion AFRICOM THIRDFLT US Naval War College Medical Research AFRICOM Ebola Response United Assistance KM Support to DOD

DHS & CBP Use of APAN 10 DHS – over 1000 results between files, forum, people, blogs, wikis (combined with “Department of homeland security) CBP – over 1000 results, 1 group (combined with “Customs border patrol”) USCG – 5 Zimbra Groups, 3 SharePoint sites, over 2000 results Homeland – 2 groups, over 1000 results NOTE: Not all communities/site use DHS/CBP or USCG names.

Nepal Earthquake Response Communities support the Nepal HADR Nepal HADR (public) Nepal Earthquake Imagery (private) III MEF: Nepal HADR (private to PACOM) Metrics indicate the public page enable information sharing between USG, other governments and NGOs Top 10 countries: US, Japan, Singapore, Canada, Nepal, UK, Thailand, India, Philippines, Saudi Arabia APAN KM: created communities, facilitated information sharing, developed metrics

Operation United Assistance 12  APAN KMs provided 101 st Airborne KM’s with numerous resources (past KM Plans, LL, templates, mapping ideas, etc.) to include: -5 Custom Training Videos -3 Custom Training Documents -Numerous live training seminars -5 custom training videos  Customized community based on specific requirements & requests from: -DOD CIO -AFRICOM HQ JOC -101st Airborne (COP & KM) -82nd Civil Affairs Battalion  Conducted daily teleconferences -Training for managing map feeds & layers -Developed custom solution for 101st Airborne with UN OCHA map icons

RIMPAC - Operation Restore Griffon 13  HA/DR Exercise & RIMPAC 14 Support  APAN was included in exercise planning (US & Japanese) from the IPC  APAN developed exercise KM plan for CJTF  Conducted APAN training with key exercise participants seven days before Startex  Provided on-site support to exercise coord cell, CJTF and CMOC: –CJTF quickly & easily translated blocks of texts using APAN translation tools –APAN chat used extensively to communicate with ships at sea and CJTF –Agile development provided custom solution for tracking RFIs within hours of CJTF Request  Lessons Learned being used for next event

KM Best Practices DoD Support 14 Provide extensive training to large organizations that use APAN: –Train the Trainer –APAN KM relationship with organizations KM / IMs APAN “Premier Support” Community setup for COCOMs and organizations to collaborate and share information with APAN KMs APAN KM support to “significant” or “large” annual exercises (i.e. African Endeavor, Pacific Endeavor, Panamax, Ardent Sentry, RIMPAC, Bold Alligator, (etc.) experiences are brought back into the APAN KM team APAN KMs responsibilities are tied to specific geographic areas. Develops relationships and collaborative efforts. KMs involved with Agile software development and product teams directly supports the customer and their requirements / knowledge needs.

APAN 8.0 Upgrade New Calendar features and options for eventsCalendar 2. Media Gallery: Folders and PinningFoldersPinning 3. Responsive Design for all devices and limited bandwidth usersResponsive Design 4. Demo Groups showcase features and functions and allow new community owners to choose “Template” groups 5. New group categories and auto-redirector for all old URLs 6. More robust Chat capabilitiesChat 7. Customized Banner options with the Content SliderContent Slider 8. Previews available for specific file types 9. New Options for user profile notificationsnotifications 10. New Community Homepage for anonymous users, improved discoverability of public and listed group presence

How To Request A Community? 16 Pick a platform: Zimbra or SharePoint 2010? o If your team is not sure, the knowledge management team will help! Request a COI via web ticket o New COI requestors must be US DOD or have a DOD sponsor Community Owners are responsible for: o Initiating and completing the request for a new community o Choosing a platform and selecting initial applications o Taking training to learn how to customize applications o Inviting and approving new members o Training users or directing users to APAN resources o Creating knowledge sharing processes o Passing on responsibilities to new Owners There is help for you from the APAN Team! o 24 hour Help Desk o Customer Engagement Team o Online Knowledge Base

17 DOD Shared Enterprise Unclassified Information Sharing (UISS) Application Service Provider Directly supporting DOD unclassified information sharing / collaboration, operations and missions across multiple scenarios, humanitarian assistance / disaster management and joint / multinational exercises / events. UISS DOD Unclassified Information Sharing Service