Kaizen ( 改善 ) - the Japanese philosophy of continuous improvement 改善 Loosely translated, the principle of Kaizen means “change for the better”

Key Elements of Our Strategy: Staying true to our Departmental Mission, Foundation Goals, and Core Values Leveraging our size to obtain economies of scale Maintaining services that are recognized as essential and of high quality Eliminating duplicate or low priority services and activities

Key Elements of Our Strategy: Avoiding short-term reductions that might have long-term cost or quality implications Introducing more centralization and greater sharing of resources as appropriate Utilizing advanced technologies that add value and achieve efficiencies of operation Changing the culture to engage more people in the process

The First Step in the LEAN Process: September 2008 Through Brainstorming & Focus Groups with Department Staff, we identified wasteful practices or products as a continuous process – Residential Services – Dining Services – Shriver Center – Marcum Conference Center & Miami Inn – University Bookstores

Focus Group Results: 25 focus groups 220 staff members Survey sent to all 700 HDGS staff asking for any additional input – 527 comments/suggestions received by the end of October 2008

Results of Focus Groups November 2008 Focus group results distributed to sub- committees to narrow down/combine into like suggestions – Action steps developed Monthly or bi-weekly meetings Institute savings ASAP

Non-requested Service “Discontinue providing bottled water in each hotel room. Provide a water cooler in each lobby for guest use.” – Bottled water was discontinued on 1/1/09. This produced a savings of $16,098 last year. The feasibility of water coolers is being researched.

Savings Through Adjustments in Hours of Operation Fall 2009 Dining Services – – Closed Hamilton Dining Center on Saturdays Savings of.75 FTE – Closed Hawksnest at Lunch Savings of.75 FTE Shriver Center – – Closed Haines Food Court at 10:30pm one more night per week (rather than 3:00am) – Closed Spring Street Market at 3:30 am rather than 7:00am (opened Tuffy’s at 6:30 am due to customer demand) Savings of 1 FTE

Savings Through Adjustments in Hours of Operation Dining Services – – Closed Hamilton Dining Center on Sundays – Closed Hydrations on the weekends – Closed Encore (in Scott Dining Center) at 3pm on Fridays (rather than 9pm) – Shifted the hours of Bell Tower Place from to 8am-8pm Monday-Friday (rather than 7am-7pm) – Extended the hours of Dividend$ to 7:45am-4pm Monday-Thursday and 7:45am-2:30pm Friday (rather than 7am-2:30pm) – Removed the Uncle Phil’s Deli from the Greystone Market Shriver Center – – Extended the hours of meal plan use in the Haines Food Court Monday –Thursday students can now use their meal plans in the morning from 8am-11:30am (rather than 8am-10:30am) Friday they can now use their meal plans the entire day without a break in service Increased customer count of 8,153 and revenue of $45, Spring 2010

Savings Through Effective Purchasing Strategies Change in disposable products used (also sustainable) – – napkins on tables – cornstarch clear cups in food services in One Eight 09 and catering – food service plates made of bamboo and sugarcane – also negotiated mid-year for better prices Savings for FY 10 projected to be $123,000

Savings Through Effective Purchasing Strategies State of Ohio Convenience Consortium – – Purchasing for convenience stores on campus – Estimated savings $30,000 department wide for FY 10 – Ohio University, University of Akron and Miami

Savings Through Effective Purchasing Strategies Provista Group - GPO – Group purchasing - department wide savings $100,000 in first year – Most recent - Tyson purchased through Provista Increased volume based discount from.65% to 1.15% – Shriver Center benefits – Purchases through CSC and Provista will save additional $35,000 this calendar year less invoices and deliveries per year for Shriver Center staff – consolidation of services

Collins Hall vs. McBride Hall Steam Energy Savings Collins Thermostatic Valve & Steam Trap Upgrade Winter Break Comparison Dec. ‘08 – Jan. ‘09 Steam UseageDec. ‘09- Jan. ‘10 Steam Useage Collins Savings in Lbs:379,782 Total Monetary Savings:$7,341 McBride Savings in Lbs:28,172 Total Monetary Savings:$565 Collins Total Project Cost:$46,582 Project Payback:2.1 years 1,110,008 lbs 1,646,267 lbs 730,226 lbs 1,618,095 lbs

Meal Plan Marketing to Off Campus Students Held focus group to gather information Offered savings voucher booklets / MyCard / Flyers Set up tables in retail locations – staffed with office students Results as of December 2009 – 177 new meal plan customers $486,510 additional deposited in accounts

Energy Savings Through Student Engagement The Improved Energy Efficiency sub-committee providing behavior modification type programs in conjunction with the Residence Life staff. Challenging to change a culture- must be done through education, training, consistent messaging

$119,716 $23,103 $26,403 $101,560 Total Utility Cost: $291,286

Energy Savings Through Student Engagement Electrical switch plate covers in each Residence Hall Room

Energy Savings Through Student Engagement Students, Go GREEN – turn off the STEAM! As you prepare to leave your residence hall room for the Thanksgiving Break, please take a moment to SAVE ENERGY by turning OFF the heat to your room. Depending on the type of heater valve located in your room (see heater/HVAC signage in room), simply: turn the round, black/brown hand valve (located under the heater) to the RIGHT to the OFF position; OR… turn the round, white dial valve (range 0-6 located next to the heater) to the “0” (zero) position; OR… turn down your wall thermostat to the LOWEST possible setting. By taking just a couple of moments to turn off your room heater, you will help save almost 17% off the steam energy utilization for November! Go GREEN – turn off the STEAM!

Steam Savings Total Monetary Savings GO GREEN – TURN OFF THE STEAM! Total Steam Utilization Encompassing All Residence Halls December-January ‘08-’09 vs. ‘09-’10 Total Savings in Lbs:3,417,632 Lbs Total Monetary Savings:$66,428 38,535,429 lbs 35,117,797 lbs $743,828 $677,400

Energy Savings Through Student Engagement

LEAN Operational Philosophies Savings/Generating Revenue/Educating – Together all these ideas create a portrait of imaginative, hard-working staff who are determined to be inventive – Determined to be successful in savings, development of new revenue streams, educating themselves and those around them – co-workers, students, customers