Georgia Technology Authority 1 Discovery for End User Computing Department of Human Resources January 12, 2009

Georgia Technology Authority Agenda Team Introductions Project Timeline Agency Responsibilities Governance Meeting Types Site Survey Process Technician Survey Process Asset Discovery Process Process Mapping Questionnaire Review Breakout Sessions – Initial Meetings and Scheduling Follow-ups Action Item Review Questions & Answers 2

Georgia Technology Authority Team Introductions - Dell 3 Laura Brodtmann – Transition/Transformation Manager Michelle Hatch – Deputy Transition/Transformation Manager Cheryl Beebe – Solution Assurance Jessica McSherry – Service Desk Tower Lead Pete Hady – Field Services Tower Lead Mike Ryan - Field Services Tower Joel Thekkekara – Asset Management Tower Lead MaryEllen Yager – DDM Lead Matt Bragaw – Application & Image Management Tower Lead Jim Manor – Managed Refresh Tower Lead

Georgia Technology Authority Team Introductions - DHR 4 Ken Bramlette – DHR EUC Lead TJ Ferguson – DHR Tom Riddell – GTA SDO SDC Lead Cathy Whitelaw - GAIT Lead David Brannen – GAIT Lead Aaron Beck – VMO EUC Lead

Georgia Technology Authority Project Timeline 5

Georgia Technology Authority Agency Responsibilities Participate in initial planning sessions to define project governance - Dec Participate in Agency specific kickoff meetings - Jan Participate in discovery sessions for knowledge transfer - Jan ▪Technical Information for DDM Implementation ▪Follow-up information for service desk, field services, asset management, and application packaging and imaging ▪Current Mode of Operations (CMO) validation meetings ▪Provide key documents as requested Actively participate in status meetings and action item reviews – overall Work with Dell to facilitate Wall-to-Wall Inventory – Feb-May Work with Dell to facilitate the Managed Refresh Program - TBD Approve Future Mode of Operations EUC Processes - Feb Identify pilot sites and pilot preparation - April Participate in UAT test preparation - April Participate in UAT testing - 4/29-5/14 Participate in Pilot - 5/18-5/22 Approve the Transition of Service Operations to Standard Operations Mode during business readiness - 5/25 6

Georgia Technology Authority 7 79-Jun-16 Governance Scheduling ▪Dell - Meetings scheduled will be updated and posted through the IBM process daily ▪Agency - Meetings requested should be scheduled within 1 Business Day Meeting Minutes ▪Dell - Meeting Minutes will need to be completed for each meeting using the provided template ▪Dell - Minutes will be published via within 2 Business Days Communication ▪Define any additional contacts Discovery Review and Signoff Questions or Escalations ▪Laura Brodtmann, ▪Michelle Hatch,

Georgia Technology Authority 8 89-Jun-16 Discovery Meeting Types Field Services ▪Agency Visit Follow-up Sessions Attendees - Field Service Manager, Key Field Support Team, Agency Leads ▪Technician Deep Dive Attendees - EUC Technicians Timeline - To be completed by 1/23 Subtypes: –State Contractors –New IBM/ATT/Xerox employees –New Dell employees ▪Site Visits Attendees - Site Leads Timeline - To be completed by 1/23 L1.5 Service Desk - ** Combined with the IBM Meetings to avoid duplication of efforts ▪Agency Visit Follow-up Sessions Attendees - Service Desk Manager, Key Service Desk Team Members, Agency Leads ▪Agent Shadowing Attendees – Agents Timeline - To be completed by 1/23

Georgia Technology Authority 9 99-Jun-16 Discovery Meeting Types Asset Management ▪DDM (Dell Desktop Manager) Kickoff and Discovery Session Attendees – (Asset Managers, Network Team, Agency Lead) Timeline - To be completed between 1/5-1/16 **Should follow the stream 1 (AT&T) meeting schedule with the agencies ▪Agency Discovery follow-up Attendees – (Asset Managers, Network Team, Agency Lead) Timeline - To be completed between 1/5-1/16 Application & Image Management ▪Agency Visit Follow-up Session Attendees - Deskside, Imaging and Application Team Members, Agency Leads Timeline - To be completed by 1/23

Georgia Technology Authority Site Surveys Dell to send out the Site Survey to agency lead Agency to verify site list and distribute to the sites Each site completes the Site Survey file and provides to agency lead Agency to provide the Site Surveys to Dell 10 9-Jun-16

Georgia Technology Authority Technicians and Agent Surveys Review future Dell Field Technician List Jointly determine interview plans for all Dell, ATT/IBM and contractor resources Determine survey plans for all Dell, ATT/IBM and contractor resources Agency to distribute survey file to the technicians and agents Complete surveys and provide to agency lead Provide survey data to Dell 11 9-Jun-16

Georgia Technology Authority Asset Discovery Process 12 9-Jun-16 Goal  Implement Microsoft ACT4.1 to execute an asset discovery across all network connected client systems  Advertise ACT4.1 for 5 business days for each client system  Utilize collected data to scope transformation efforts and reduce duplicated effort Expectation  Acquire a representative sampling of application and hardware data for analysis Plan for Implementation 1.Determine distribution mechanism (login script or application distribution system) 2.Create share giving write access to any user context executing ACT4.1 3.Copy ACT4.1 executable (collect.exe) to previously created share 4.Distribute ACT4.1 execution command to client systems using the following sample syntax (\\server\fileshare\collect.exe /t 14 /o \\server\fileshare /q)

Georgia Technology Authority Process Mapping 13

Questionnaire Review

Breakout Sessions

Georgia Technology Authority 16 9-Jun-16 Action Item Review

Questions & Answers