1 Medical Centers/Worksites/Episodic

3  Concentra Medical Centers  Worksites  At-Work  Mobile Services

4 Our Nationwide Presence Medical centers Worksite clinics

Concentra Value Proposition Concentra Patient Outcomes Patient Service Make the sick better and improve wellness for the healthy Cost-effective access to care

Concentra Value Proposition Quality Medical Care at a Reasonable Price  A typical Concentra Urgent Care visit costs $100 vs. an average of $600 in the emergency room  For employer customers, ability to deliver a face-to-face medical encounter for a broadly distributed workforce  To promote quality and consistency in care, diagnosis-specific outcomes are measured for each physician  Concentra offers “menu board” pricing for cash paying patients Rapid Return-to- Work  Medical outcomes that promote a more rapid return-to-work and typically yield savings of $2,500, or 35%, on an average workers’ compensation claims cost of $7,500  Only 7% of Concentra’s patients experience lost work days versus 29% of non-Concentra patients  Dynamic early intervention approach to physical therapy, which emphasizes returning to normal activities Concentra patients requiring therapy typically only need 4.5 visits versus an industry benchmark of 10 Strong Process Management  Center level support includes: Sales and account management Centralized patient scheduling, specialist referrals and payor pre-authorizations Specialized central billing and collection Proprietary information technology  Data repository contains outcome information from over 7.5 million cases Delivering Excellent Patient Experiences  Concentra utilizes “Net Promoter Score” (NPS) metric to measure the service experience of its patients at each Center An independent testing firm telephonically collects data directly from a random sample of patients and computes these NPS scores each month The average US company receives a score in the 10 to 20 range – Concentra consistently achieves superior NPS results, with scores in excess of 50

Centers 320 Centers located in 40 states 7 million patient visits per year: Workers’ Compensation: Medical and physical therapy treatment of workplace injuries Consumer Health: Walk-in treatment of injuries and illnesses. Physical exams, biometric screening and immunizations Employer Services: Physical exams and pre- employment drug screens Demonstrated savings to employers and patients through a focus on outcomes, case coordination and efficiency Focused on providing a warm and welcoming patient experience to contribute to visit growth

Overview of a Typical Center 8 Larger and with more capabilities than urgent care and convenient care retail competitors 7,800 square feet Urgent care competitors: 4,000 square feet Retail clinics: 500 square feet 8 exam rooms, 2 procedure rooms, 2 drug screen bays, audio testing room, breath alcohol testing room and x- ray 1,400 square feet of physical therapy space Staff Centers 12 staff members 2 physicians / physician assistants 1 physical therapist 9 medical and non-medical support staff

9 Quality care Effective RTW Controlled costs Patients and Employers Needs Injured Workers Concentra provides urgent care and occupational health services During CUC Open Hours Care is provided at hospital emergency departments - next day follow- up with Concentra After Hours CST coordinates diagnostic, consultation, and surgical services (through AMS or external entities) Ancillary Services are guided into CUC’s system by employers and emergency departments Concentra’s Unique Medical Model at the local level:

 Frequency and timing of patient visits  Communication with the employer  Referral patterns for consults  Paying attention to case closure

12 Our Work Makes a Difference 600,000 Injuries a year National Average: 29% Lose Time & Days Concentra: 7% Lose Time & Days Based on our market share: We save 3 million lost work days each year! $600m savings to our economy!!

13 [1] Analysis based on YTD November, 1999 data. [2] 193 providers were included in the analysis. [3] On average, reducing 1 day between initial visit to first recheck will shorten days to final release by 3.1 days.

Net Promoter Percentage: The degree to which promoters outnumber detractors Net Promoter Percentage Calculation: Promoters (9’s and 10’s) Minus: Detractors (0’s through 6’s) Equals: NPS (Net Promoter Score) Detractors 910 PassivesPromoters Rank likelihood to recommend us to others, on a scale of 1 to 10. How you Calculate the Net Promoter Score?

Benchmark Companies National NPS of 53% in Q centers with NPS > 30% All five Zones with NPS > 49% 114 centers with PER > 70% Only 11 centers with PER < 50% NPS Measurement

Nashville, TNCharlotte, NC

Concentra At Work Episodic services at employer worksites: functional examinations, substance abuse collections, prevention services, ergonomic analyses, and wellness services. Services Biometric screenings Urine drug collections Preventive Health Exams Employer exams pre-employment and regulatory Worksite ergonomic evaluations Immunizations including flu shots and Hepatitis A & B Training and education courses for employees and employers

Concentra Mobile Services State-of-the-art mobile units that bring medical services to the workplace, including; medical surveillance, hearing conservation testing, and physical and preventive wellness examinations. Client Testimonial "…a quick note to tell you how positive our experience was… A— was the utmost of a professional, was on- time and efficient, demonstrated a thorough knowledge of the process and provided tremendous customer service..." — Brian, Las Vegas, NV Vision and hearing tests Physical examinations Chest X-rays Electrocardiograms (EKG) Pre-employment or random drug screens Bio-monitoring Respiratory fit Pulmonary function Laboratory testing for lead, ZPP, SMAC, etc. Inoculations, vaccinations, or immunizations

Advanced Toxicology Network Advanced Toxicology Network (ATN) is Concentra’s testing laboratory for all clinical diagnostic testing and toxicology screenings. Based in Memphis, Tennessee, ATN is an independent subsidiary of Concentra and works closely with clinicians in our Concentra Medical Centers locations. Expertise and resources: ATN has provided patient screenings since 1997 and has quickly developed into one of the nation's most advanced toxicology laboratories. ATN currently performs over 8,000 immunoassay-screening tests per day, as well as over 900 GC/MS confirmations per day. This volume makes ATN one of the country’s largest single-site testing laboratories.