Carl Swander, Ph.D., President City of San Francisco

Company Profiles National Testing Network –Founded by Ergometrics Owners in 2006 –Same Ownership and Primary Personnel as Ergometrics –Provide Highly Professional, Secure Test Administration in 13 States –Over 175 Clients Ergometrics –32 Years Public Safety Testing –Industrial/Organizational Psychologists –Public Safety Professionals –Award Winning Simulation Testing Programs –Over 1500 Clients The mission of Ergometrics is to design the most effective public safety simulation exams. The mission of NTN is to enhance the public safety testing process.

FireTEAM Simulation Testing System –Teamwork, Judgment, Customer Service, Mechanical, Math, Reading –Example1 – Example2 – MechanicalExample1Example2Mechanical –Comprehensive Validation –Given to Hundreds of Firefighters –Predicts Performance Used by Over 500 Fire Departments

Testing Process Barriers Testing process can create significant barriers: –Low frequency –Not convenient –Confusing –Limited candidate support –Disconnect between recruitment and testing

Significant Impact Restricts potential to get the best candidates Restricts competitive advantage for diversity Increases risks of challenge/complaint Increases candidate dissatisfaction The process should focus on the candidate

City of San Francisco Eliminate barriers through candidates focused continuous testing and recruitment –Continuous and frequent local testing –Enhance recruitment through NTN –Dedicated candidate support –Highly valid simulation exams –Quality list of candidates suited to work in public safety

NTN Services Professional Testing Oversight 1 Job Posting Custom job postings defined by each department Define minimum qualifications Notify candidate pool Candidates Support 2 Recruitment NTN recruitment dozens of recruitment websites, community colleges, military 3Scheduling Provide frequent local testing (1740 Caesar Chavez, San Jose, San Mateo, Walnut Creek) Scheduling and rescheduling 4 Data Collection Basic background information Detailed Personal History Questionnaire (PHQ) 5 Continuous Test Administration Secure, professional test administration Consistent and fair Valid, high quality exams

Candidate Convenience The process is more convenient for candidates Candidates are willing to pay for convenience $40 candidate test fee Fee covers administration, proctor training and certification, test development and scoring, NTN system development, candidate support, recruitment, professional oversight Cost benefit model How much does it cost to test? –gas, transportation, parking, time off, child care –Is the time/date even an option? Hardship program available to anyone needing assistance

Candidate Satisfaction A better process for candidates Overwhelming positive feedback –84% would rather pay for convenient testing –Candidates refer departments –Find the process less confusing –Less time consuming –Less costly –Most appreciate customer service, ease of use and convenience

Enhanced Testing Process Over 60,000 candidates tested Achieved positive results through quality test design and improved testing process –146% increase in candidates –176% increase in diversity –8% reduction in turnover –Department cost and time saving Example NTN Clients –San Jose, Palo Alto, Santa Clara County, Fremont, Seattle, King County, Gilbert, Tampa, Bellevue

City of San Francisco Convenient continuous testing and recruitment process –Remove barriers for candidates –Make department recruitment more effective –Increase candidate satisfaction –Increase potential to identify quality candidates –Continuous performance monitoring