Looking Out/Looking In Thirteenth Edition 7 Listening CHAPTER TOPICS.

Slides:



Advertisements
Similar presentations
Adler/Rodman Copyright © 2006 by Oxford University Press, Inc.
Advertisements

Looking Out/Looking In Thirteenth Edition 7 LISTENING: MORE THAN MEETS THE EAR CHAPTER TOPICS Listening Defined Elements in the Listening Process The Challenge.
Listening Chapter 8. Listening Relational Climate is the level to which we feel safe, supported and understood within a relationship. It is basically.
Tools, Attitude, Skills, Knowledge
Listening Process (Part 1)
The Total You!.  The ability to accomplish one’s personal goals in a manner that maintains a relationship on terms that are acceptable to all.
MORE THAN MEETS THE EAR MINDFUL LISTENING. LISTENING-MOST IMPORTANT Interpersonal Listening- 27.5% Media Listening- 27.9% Reading- 17.1% Speaking- 16.1%
The Art of Listening.
Listening “Seek first to understand… Then to be understood.”
CHAPTER 7 Listening, continued… Interplay, Eleventh Edition, Adler/Rosenfeld/Proctor Copyright © 2010 by Oxford University Press, Inc.
Chapter 7: Listening: More Than Meets the Ear
Listening. We need listening the most in our lives, but learn it the least! What is the difference between hearing and listening? Listening is like breathing,
Listening “Seek first to understand… Then to be understood.”
Communication  Communication may be viewed as a symbolic, transactional process, or the process of creating and sharing meaning.  Transactional means.
Chapter Seven: Listening Effectively. Ch7: Listening Effectively Copyright © 2006 Wadsworth 2 International Listening Association
Effective Communication. There are two essential skills for effective communication: 1) THE ABILITY TO LISTENING IMPECCABLY in order to demonstrate that.
Listening Chapter Five. After completing this chapter, you will be able to define listening and effective listening explain the steps in the listening.
The Work of Speaking and Listening.  We make a vast variety of amazing sounds; form giggles to growns; talking to singing; even yawns, whistles, and.
Chapter 6- Listening and Responding to others
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 1.
8.1 Objectives Understand the importance of the Supervisor- Employee Relationship Develop an understanding of your supervisory weaknesses Learn how to.
Effective Public Speaking Chapter # 3 Setting the Scene for Community in a Diverse Culture.
Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 1.
Listening: More Than Meets the Ear
Listening. Why Do We Listen? To understand and retain information To evaluate the quality of messages To build and maintain relationships To help others.
Looking Out/Looking In Eleventh Edition
Listening Effectively
Chapter 4: Are you Listening?
Why Empathy Matters By Mrs. Irina Stepanyan.
Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Essentials of Human Communication, 7 th Edition Joseph A. DeVito Hunter College.
LISTENING SKILLS. A. Defining Listening 1. Hearing vs. listening - Hearing is a physical process in which sound waves enter the ear, but listening is.
Listening (It’s just as important as speaking!). Listening v. Hearing What is hearing? The act of receiving sound What is listening? The 4-step process.
Chapter 6 Listening.
Listening: How Important Is It?  55% college student’s time  60% of executives’ time  At work:  Ability to listen effectively: “Ideal skill” for managers.
Listening. We spend more time listening, than any other communication activity.
Listening Listening makes up 45-53% of our communication. Speaking
Listening & Responding to Others
Language Proficiency and Skill Development Course.
Interpersonal Topics Emotion. I. Emotion Characteristics A. Physiological changes. – 1. Proprioceptive stimuli B. Nonverbal reactions. C. Cognitive interpretations.
1 Lesson Objectives Difference between hearing and listening The process of listening Obstacles to effective listening Guidelines for effective listening.
Mindful Listening Ch: 5. topics covered The Listening Process Obstacles to Mindful Listening Forms of Nonlistening Adapting Listening to Communication.
 Listening and hearing are NOT the same thing.  Listening is an active process.  Listening requires effort.  Listeners do NOT receive the same message.
WELCOME TO UNIT 5 Customer Service MT 221 Marilyn Radu, Instructor.
Looking Out/Looking In Fourteenth Edition 7 Listening CHAPTER TOPICS Listening Defined Elements in the Listening Process The Challenge of Listening Types.
The first duty of love is to listen. Eric Fromm. The most underrated comm skill A skill that can be learned.
Chapter 5- Listening and Responding Skills
Review Exercise. Relationships are heavily influenced by the ______ ______ or general level of trust within a relationship.
Listening and Responding to Others1 Focus Questions How do listening and hearing differ? How does effective listening differ when listening for information.
Listening Chapter 6 Dr. G’s Notes. Just for Fun ZHKI.
© 2011 Cengage Learning. All Rights Reserved. CHAPTER 3 Listen and Analyze Speeches 3.1Listen Effectively 3.2Analyze and Evaluate Speeches.
 On a sheet of paper (this can be your notes), tell me the difference between listening and hearing. Bell Ringer.
Listening Unit 7 We spend more time listening, than any other communication activity.
1 Listening: More Than Meets the Ear Looking Out, Looking In 12 th Edition  Chapter Summary Listening Defined Elements in the Listening Process The Challenge.
Copyright (c) Allyn & Bacon 2008 Essentials of Human Communication, 6/e Chapter Three: Listening in Human Communication This multimedia product and its.
True or False? It is possible to listen without hearing. It is possible to hear without listening.
It is MORE than hearing.  the process of receiving, and responding to verbal or non-verbal messages  to hear something with thoughtful attention.
Listening Chapter 3.
Listening Chapter topics Listening Defined
(It’s just as important as speaking!)
Listening Chapter topics Listening Defined
Listening Chapter 9 ‘The reason why we only have two ears and only one mouth is so that we may listen the more and talk the less.’ Diogenes, in the third.
Listening Chapter topics Listening Defined
Whip Around Where do you see yourself in 5 years?
CHAPTER 7 – LISTENING TEXT PAGES 235 – 259 (STOP ON 259)
Listening Chapter topics Listening Defined
Mindful Listening More than meets the ear.
Chapter 6 Listening.
(It’s just as important as speaking!)
Presentation transcript:

Looking Out/Looking In Thirteenth Edition 7 Listening CHAPTER TOPICS

2 LISTENING: MORE THAN MEETS THE EAR Elements in the Listening Process Five Elements of the Listening Process Hearing Attending Understanding Remembering Responding

3 LISTENING: MORE THAN MEETS THE EAR Types of Ineffecitve Listening Pseudo-listening Stage-Hogging Selective Listening Insulated Listening Defensive Listening Take others’ remarks as personal attacks Ambushing Insensitive Listening Responding to the superficial content of the message and not the emotional tone

4 LISTENING: MORE THAN MEETS THE EAR The Challenge of Listening Why We Don’t Listen Better Message Overload Preoccupation Rapid Thought We can comprehend up to 600 words per minute The average person speaks between 100 – 150 Effort Listening is hard work and requires practice

5 LISTENING: MORE THAN MEETS THE EAR The Challenge of Listening Meeting the Challenges of Listening Talk less Get rid of distractions Don’t judge prematurely Look for key ideas

6 LISTENING: MORE THAN MEETS THE EAR Types of Listening Responses Prompting Using silences and brief statements of encouragement to draw others out Supporting Reveals a listener’s solidarity with the speaker’s situation Questioning Asking for information can help both parties Encouraging discovery rather than dispensing advice Sincere vs. Counterfeit Questions

7 LISTENING: MORE THAN MEETS THE EAR Types of Listening Responses cont. Analyzing Offering an interpretation of the speaker’s message (no questioning for correctness) Paraphrasing Statements that reword the listener's interpretation of a message (with questioning for correctness) Judging Responses that evaluate the sender’s thoughts or behaviors in some way

8 LISTENING: MORE THAN MEETS THE EAR Types of Listening Responses cont. Advising - Offering help or potential solutions Several guidelines to follow: Is advice needed? Is advice wanted? Is the advice given in the right sequence? Is the advisor a close and trusted person? Is the advice offered in a sensitive, face-saving manner?

9 LISTENING: MORE THAN MEETS THE EAR Choosing the best response depends on…. The situation People are not always looking for advice. The other person Your personal style Play to your strengths Be aware of your weaknesses Gender