Managing Conflict, Politics, and Negotiation Chapter 17

Organizational Conflict Organizational Conflict: The discord that arises when goals, interests or values of different individuals or groups are incompatible and those people block or thwart each other’s efforts to achieve their objectives. Conflict is an inevitable part of organizational life because the goals of different stakeholders such as managers and workers are often incompatible.

The Effect of Conflict on Organizational Performance

Types of Conflict

Sources of Conflict

Conflict Management Strategies Functional Conflict Resolution: Handling conflict by compromise or collaboration between parties.

Organizational Politics Organizational Politics: The activities managers engage in to increase their power and to use power effectively to achieve their goals or overcome resistance or opposition. Can be viewed negatively when managers act in self-interested ways for their own benefit. Also a positive force that can bring about needed change when political activity allows a manager to gain support for needed changes that will advance the organization.

Political Strategies for Increasing Power

Political Strategies for Gaining and Maintaining Power

Political Strategies for Exercising Power

Using Advanced Information Technology to Increase Performance Chapter 18

Six Computer-Based Management Information Systems

Types of Information Systems Transaction Processing Systems: A management information system designed to handle large volumes of routine, recurring transactions. Were the first computer-based information systems handling billing, payroll, and supplier payments. Operations Information Systems: A management information system that gathers, organizes, and summarizes comprehensive data in a form that managers can use in their nonroutine coordinating, controlling, and decision-making tasks. Can help managers with non-routine decisions such as customer service and productivity.

Types of Information Systems Decision Support Systems: An interactive computer-based management information system that managers can use to make nonroutine decisions. Executive Support System: A sophisticated version of a decision support system that is designed to meet the needs of top managers. Group Decision Support System: An executive support system that links top managers so that they can function as a team.

Expert Systems and Artificial Intelligence Artificial Intelligence: Behavior by a machine that, if performed by a human being, would be called “intelligent” Already possible to write programs that can solve problems and perform simple tasks Expert Systems: A management information system that employs human knowledge, embedded in a computer, to solve problems that ordinarily require human expertise.

Enterprise Resource Planning Systems Enterprise Resource Planning Systems: Multimodule application software packages that coordinate the functional activities necessary to move products from the design stage to the final customer stage. 1.Help each individual function improve its functional-level skills 2.Improve integration among all functions so that they work together to build a competitive advantage for the company

Types of Information Systems E-Commerce Systems: Trade that takes place between companies, and between companies and individual customers, using IT and the Internet