Emergency Planning Lisa Zimmaro AVP Risk Management and Treasury & Denise Connerty AVP for International Affairs Temple University

What Are the Risks  Health & Safety  Medical Emergency  Psychiatric Emergency  Crime: Victims/Perpetrators  Fire/Facility Disaster  Sexual Assault  Public Health Emergency  Weather System  Kidnapping/Missing Person  Political Unrest/Riots  Terrorism  Natural Disaster  Operational  Legal  Compliance/Regulatory  Export Controls  Clery Reporting  Business/Financial  Reputational  Loss Control  Insurance Coverage 1

 The Traveler  The Program Leader (if any)  Resident Director  Study Abroad Office  Risk Management  The Partner School/Program(if any)  Core group  The University Response Team  Case-By-Case Larger Group  University Communications Planning Ahead: Who is Involved 2

Emergency Planning: A Strategic Approach Prepare Training and education Risk Control Regional risk assessment Programmatic risk assessment Policies & protocols Respond Travel tracking Response plan/ committee Emergency assistance provider Recover Ongoing care Academic support Regroup Debrief Lessons learned Create case studies for analysis and incorporation and refinement of plan 3

 Pre-Departure Orientation/Training/Information  Medical Standard of Care  Safety & Security  University Resources (e.g. insurance information, visas, vaccinations, etc.)  Emergency Procedures  On-Site Orientation  Program Leader Training  Expectations of Role  Responding to Emergencies Health & Safety: Prepare 4

 Regional Risk Assessment (i.e. “Scanning & Monitoring”)  Monitor world events  U.S. Department of State guidance  Non-U.S. government guidance  Private security analysts, regional risk ratings  Programmatic Risk Assessment  Facilities/housing  Medical  Emergency response capability  Policies & Protocols  Travel restrictions  Required trainings  Liability forms Health & Safety: Risk Control 5

 Do you know where travelers are?  Can you reach them? Can they reach you? (24/7)  Who is the response team on the ground?  Partner School  Emergency Assistance Provider (e.g. ISOS, Medex, etc.)  Who is the response team at the university?  Core group vs. Case-By-Case bigger group Health & Safety: Respond 7

 Ongoing Care  Medical Assistance  Emotional Support  Evacuation/ Repatriation  Supporting Parents/Classmates  Academic Impact  Financial Assistance Health & Safety: Recover 8

 Debrief  Lessons learned  Create case studies for analysis and incorporation of plan Health & Safety: Regroup 8

 Some of your domestic insurance policies may cover the cost of a crisis management team and costs associated with response.  Hire a social media consultancy firm or public relations firm if crisis is extreme or catastrophic.  Social media is proactive not reactive  Contribute to social media conversation- have an official source  Information is centralized  Watch what others are saying  Consistent updates  Tell how crisis will be handled  Reduce panic Crisis Management Tips 9

 Ensure travelers are well-informed  Leverage expertise and resources at your university  Work closely with program leaders/resident directors and partner schools  Have a response plan  Have a response team In Summary 10

Questions 11