CORPORATE TRAVEL MANAGEMENT COMPANY Krunska 24/2, Belgrade, Serbia Tel , Fax: Web: Licence: 69/2010 Tour operator, IATA code:

Table of Contents 1.Overview 2.Company Philosophy 3.Communications 4.Corporate Policy 5.Services 6.Keys to success

Overview Fogg Travel Club is a result of 25 years of experience between its CEO and Managing Director in field of Corporate Travel, Meetings, Conferences and Incentives. We are proud to say that we are one of the top ranked agencies in Serbia in this branch of corporate travel. We handle a wide range of outgoing tours to all major medical congresses and Fit’s worldwide, as well as incoming groups. We are IATA certified agent, MPI member and member of Serbian Convention Bureau. We are positioned in Belgrade, with one office in 24, Krunska street with 9 employees, carefully trained and selected to manage their business properly. During 8 years of our company history we had zero service complaints. That is why our client base is growing year after year. Our distinguished clients are representative offices of pharmaceutical companies in Serbia such as Hemofarm (Stada group), GlaxoSmithKline, Berlin Chemie, Pharmaswiss - Valeant, Novartis Pharma, Merck Sharp & Dohme, Actavis etc. as well as P3 Group (telecommunication), United Serbian Breweries (Heineken, Efes, Amstel), Arup (construction), Faculty of Technology, Faculty of Agriculture, Italian Confindustria (and member companies), Polish Telefonika (cable producer), National Bank of Serbia (NBS), University of Belgrade Faculty of Law, Ministry of Health, Administration for the Prevention of Money Laundering (APML) etc.

CompanyPhilosophy Company Philosophy Fogg Travel Club is founded on the philosophy that mutual growth and satisfaction is best accomplished by building a strong partnership with our accounts. We understand our customers’ needs while truly caring about their budget considerations. Vision Fogg Travel Club is to grow business, becoming the leading national provider of full travel service needs to the major corporate players in the market. Mission Statement Dedication and commitment to the highest quality of customer service delivered with a sense of warmth, friendliness, individual attention and company spirit. Objective Offer the best personalized customer service in the market.

Fogg Travel Club Communications Corporate managers and employees will be able to contact Fogg Travel Club representatives through: Land telephone lines Fax Lines Dedicated Mobile phone numbers Dedicated addresses assigned to each representative Through Fogg Travel Club website

Fogg Travel Club Corporate Policy Fogg Travel Club is committed to satisfying the travel needs of its corporate customers by maximizing value while minimizing their travel costs. The benefits the corporate customers receive include: An experienced dedicated Account Manager empowered to take action in all aspects; Consultation in setting AB goals to control of one of largest business expense items; Personalized reservation and ticketing services by travel agents for air, hotel, car and ground arrangements which ensure compliance with the corporate account travel policy guidelines while providing the best possible service to its employees; Unbiased, full and complete explanation of regulations, rules, terms and conditions, including available options; On the spot problem solving for situations created by airline missed flights or connections, tour or hotel modifications or cancelations; Customized managements reports; Negotiation assistance for corporate airline, car rental and hotels contracts to improve their cost savings; Guaranteed lowest fares at the time of the booking; Quality control checks continue until departure to obtain seat assignments, acquire upgrades based on frequent flyer programs and monitor any applicable changes in airfares or availability; 24 hour support to provide emergency assistance to their travelers with changes or making last minute travel reservations; Computer-maintained customer profiles with all their details.

Services Tourism Meet/Assist Transfers Visas & Medical Travel insurance Conferences and Meetings Ticketing

Services Different choices and alternatives for any travel request as far as best connections, fares and availability; Reservations to all destinations around the world; Special business deals with airlines to reduce travel expenditures for its customers; Dedicated phone numbers for reservations 24-hour basis/7 days a week; Regular updates on special travel packages, quotations and rates. Medical travel insurance Fogg Travel Club provides medical insurance service for any period. Emergency reach out system An emergency reach out system is available by which our clients can reach us 24 hours a day, during weekends and official holidays. Meet & Assist service

Services Transportation Car rental; Private transfers - Airport transfer with a private car and assistance. Visas Fogg Travel Club provides Visa service (Fogg Travel Club will not bear any responsibility as rejecting the issuance of visas or any security/customs problems). Fogg Travel Club will provide regular updates on visa requirements and all necessary documents requested from consulate sections as soon as they become available. Handling charges per case may vary according to specified requirements by each consulate separately. Tourism Customized and individual or group reservations to suit your interest; Full pre booking qualifications to help you select the best trip suited for you.

Services Domestic and international: Hotel reservations Car and bus rentals Cruises Train and bus tickets Tours &, tour guides available per different languages worldwide Conference arrangements Reservations of restaurants, theaters, events... Corporate events Fogg Travel Club has managed to handle large number of group events both locally and internationally. We have always been successful at tailoring travel packages for groups, either business or leisure. Fogg travel club handles all logistic planning for corporate meetings or events. From bringing in your top executives or board of directors. Corporate incentives Our staff can help you customize a unique package for your employees or best customers that will remind them of your appreciation for a long, long time.

Keys to success Positive can-do attitude; More than 25 years of experience and innovation that offers choices and customization; Customer as singular focus; Our staff working vigorously to achieve Fogg Travel Club goals; Continuous innovation of being a leader and adding an innovative approach; Our flexibility to adjust to the client; 24 hour emergency reach out system; Personalized service to meet each travelers needs; Quality control program which monitors company performance; Offering more value to travel budgets.

Contact us to experience our dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual attention and company spirit. Krunska 24/2, Belgrade, Serbia Tel , Fax: Web: Licence: 69/2010 Tour operator, IATA code: Serbian hospitality is not a myth!

Serbia Your New Destination! Reference list: Stada /Hemofarm Serbia Merck, Sharp and Dohme Confindustria /ICE Italy PharmaSwiss Boehringer Ingelheim Heineken Serbia Telefonika, Poland Krka Pharma ( Serbia, Bosnia) Aspen Europe Telecentre Europe AISBL, Belgium HiPP GmbH, Austria /Germany BioMerieux Serbia P3 Communications Phoenix Pharma Serbian Society of Medical Oncology