Vision to Reality: How Knowledge Sharing Promotes Efficiencies Through Process Improvement  History of the Knowledge Collaboration Centre (KCC)  The KCC Today  Growth of the KCC  Questions & Discussion

Most PeopleSoft institutions face the same pressures to optimize and innovate: Reporting program outcomes and benefits + student success Delivering on strategic goals Reputational and operational risk management Transparency & Accountability Investment for high cost faculties Renewed focus on student recruitment Expansion of programs and research Maintaining Competitive Edge Expensive re-invigoration of classroom IT Front office service delivery expectations Student Expectations Licensing Ongoing maintenance costs Scaling infrastructure Software Costs Funding Pressures Shrinking government funds Capped tuition Self-service Real-time reporting Strategic partnership between IT and the business Staff Expectations History of the KCC The KCC Today Growth of the KCC Questions & Discussion

PeopleSoft Shared Responsibility Model Study November 2013 History of the KCC The KCC Today Growth of the KCC Questions & Discussion

The study identified collaboration opportunities in seven distinct areas: History of the KCC The KCC Today Growth of the KCC Questions & Discussion Knowledge Management ReportingTestingService DeskProgramming/Integration Development & Maintenance Enterprise Architecture

History of the KCC The KCC Today Growth of the KCC Questions & Discussion PeopleSoft Shared Responsibilit y Model Study Ontario PeopleSoft Shared Responsibilit y Initiative (OPSRI) Knowledge Collaborati on Centre (KCC) Project Vision. Governance. Funding. Recommendatio ns November June 2014 Formed in July 2014 January 2015 – October 2015

History of the KCC The KCC Today Growth of the KCC Questions & Discussion Funded by Ontario PIF grant PeopleSoft Shared Responsibilit y Model Study November June 2014 Identify best approach for shared responsibility model Deloitte was selected to lead the study

History of the KCC The KCC Today Growth of the KCC Questions & Discussion Owns the results of the PIF study Formed in July 2014 Ontario PeopleSoft Shared Responsibilit y Initiative (OPSRI) Responsible for implementing the recommendations in the study First project focused on establishing a knowledge management centre Group still exists, but has not been active since KCC project initiation

History of the KCC The KCC Today Growth of the KCC Questions & Discussion Project objectives include: Selecting a right tool Setting up document workflow processes Publishing content into the tool Promote usage of the tool January 2015 – October 2015 Knowledge Collaborati on Centre (KCC) Project Operations are centrally managed by ITS PPO at Queen’s University Strategic decisions made by the KCC Steering Committee

Acts as the ‘cornerstone’ … to build a content rich resource library … to reduce time and effort spent on operational work and projects … to establish a framework for collaboration and information sharing History of the KCC The KCC Today Growth of the KCC Questions & Discussion

Live on November 1, 2015 Objective is to better support the sustainment of all member institutions’ administrative IT systems through collaboration and information sharing via a centrally managed web-based tool History of the KCC The KCC Today Growth of the KCC Questions & Discussion

History of the KCC The KCC Today Growth of the KCC Questions & Discussion What’s the status of the KCC today?

Contribute and access content Engage peers in real- time PeopleSoft Portfolio & Project Management Chat and Group Messaging Discussion Forums History of the KCC The KCC Today Growth of the KCC Questions & Discussion New member As of May 1, 2016 Benefit Requirement

91 uploaded strategy and project documents 180 participants (operational and project staff) 20 unique discussion posts History of the KCC The KCC Today Growth of the KCC Questions & Discussion (e.g. upgrade blueprints, lessons learned, training strategies, go-live authorization plans) 10 Institution Leads

History of the KCC The KCC Today Growth of the KCC Questions & Discussion

History of the KCC The KCC Today Growth of the KCC Questions & Discussion

History of the KCC The KCC Today Growth of the KCC Questions & Discussion But the benefits of collaboration and information sharing extend beyond the web-based platform!

The day-to-day operations of the KCC are managed at the ITS Project Portfolio Office at Queen’s University. Responsible for contract management with the KCC Service Provider In charge of end user account creation and managing access controls Permissions Management Vendor Management Provide end-user training, support and troubleshooting assistance End User Support History of the KCC The KCC Today Growth of the KCC Questions & Discussion Its admin responsibilities include:

But the greatest value the KCC Support Team brings lies in content management … Identify and fill gaps in available content (e.g. augmenting existing content with webinars and best-practice documents from Gartner, etc.) Responsible for finding the right resources to provide content and answers Improve document upload and maintenance procedures History of the KCC The KCC Today Growth of the KCC Questions & Discussion

… and in finding opportunities to enhance the value for its member institutions. By reaching out to other higher education institutions By identifying new knowledge areas By gaining the advocacy of higher education support institutions e.g. Canadian Association of University Business Officers (CAUBO) and Canadian University Council of CIOs (CUCCIO) History of the KCC The KCC Today Growth of the KCC Questions & Discussion

So, where will the KCC go from here? History of the KCC The KCC Today Growth of the KCC Questions & Discussion Wherever you want to take it!

History of the KCC The KCC Today Growth of the KCC Questions & Discussion Critical success factors for member institutions: Championing from senior leadership Improving organizational processes for sharing institutional information Building KCC usage into the daily workflow of operational and project staff

History of the KCC The KCC Today Growth of the KCC Questions & Discussion Critical success factors for member institutions: Reinforcing the use of the KCC as a value-add resource, not as a replacement for other relationships or sources of information The more you use it, the better it is for everyone!

History of the KCC The KCC Today Growth of the KCC Questions & Discussion

History of the KCC The KCC Today Growth of the KCC Questions & Discussion PeopleSoft Shared Responsibility Model Study Ontario PeopleSoft Shared Responsibility Initiative (OPSRI) November June 2014 Formed in July 2014 Live in November 2015 Centre of Excellence for Testing Knowledge Collaboration Centre (KCC) Roadmap for OPSRI Other Centres of Excellence TBD

Interested in becoming a KCC member institution? Have questions about the Knowledge Collaboration Centre? Get in touch with Aimee Lara BacallanAimee Lara Bacallan KCC Coordinator History of the KCC The KCC Today Growth of the KCC Questions & Discussion

History of the KCC The KCC Today Growth of the KCC Questions & Discussion