An orientation for Advantage Assist. Understanding Your Work-Life Benefit

What are work-life benefits? Work-Life Services are… Confidential Available around-the-clock every day of the year Accessible by - toll-free telephone: on-line: Password:: UTPA Free to employees and their covered dependants Work-Life Services include Consultation with a Work-Life professional Referral to local providers and national services Comprehensive resource library of materials Easy-to-use website Balancing the competing demands of work and family life can be a very difficult and frustrating task. Your employer understands this and has added a new benefit that provides a little extra support to manage life’s frequent challenges.

What are work-life benefits? Consultation Access to Work-Life experts for advice and referral - by Telephone - by LiveConnect sm - web-based instant messaging - by Assisted Search - web-based intake Available in English and Spanish Referrals Confirmed and matched to your unique needs. Each provider is called to confirm services and vacancies Detailed information on services offered and fees Delivered, on average, within 12 business hours - 6 business hours for emergency requests Delivered by , fax, mail - your choice Our Work-Life Consultants are experts in their field. Each has received specialized training to provide you with the best and most knowledgeable service available. Consultants are available 24/7 to help you find the resources and services you need for: Child CareAdoption EducationWellness Elder CareDaily Living

What resources are available? Provider Profiles Tip Sheets Check Lists Handbooks Interactive CDs Spanish Language Materials and much more A large collection of useful and authoritative resources to support your request:

What is the on-line service? The on-line service includes: 8,000+ articles & resources 350 interpersonal and workplace topics Self-search locators for: child and elder care; public and private schools; adoption; volunteer opportunities, etc Streaming audio and video Self assessments and personal plans 78 interactive on-line training courses Monthly topical Webinars Access to Work-Life Consultants …and much more!

What kinds of questions can I ask? “My day care provider is moving and I need to find another provider before the end of the week.” “My father is having a hard time staying at home alone. How do I determine what type of resources are best for him? Can you help me find the resources?” “My wife has taken a new job and we will be moving. I need information about the schools and civic organizations in the area, as well as local realtors.” “I would like to start exercising more regularly and have heard about Pilates. Can you send me information about Pilates classes in my area?” Child Care/Parenting Adoption Education K-12 and Higher Elder Care Health & Wellness Daily Living Workplace Issues There’s no such thing as a bad question. Your Work-Life service is designed to support all aspects of your life:

What kinds of questions can I ask? Child Care/Parenting Adoption Education K-12 and Higher Elder Care Health & Wellness Daily Living Workplace Issues There’s no such thing as a bad question. Your Work-Life service is designed to support all aspects of your life: “My son has recently been diagnosed with ADHD. Are there any parent support groups I can join?” “Our home was destroyed by the hurricane, can you provide information on shelters and food banks?” “My son is just starting to look at colleges but we don’t know where to start. Can you provide me with information on mid-sized Eastern colleges with a major in finance? Do you also have financial aid information?

Family

Family – Child Care Finding care options for children can be a time-consuming and confusing process. Locating providers and then understanding how to assess the care offered can feel genuinely overwhelming. That’s where we come in.

Consultation and Referrals for: Child Care Centers Family Day Care Centers Back-Up Care Sick-Child Care Nannies Lactation Support Summer Camps Adoption Public and Private Schools Tutors and much more Family – Child Care

Family – Elder Care Serving as a caregiver for an elder family member or friend is not a simple job. Most of us are unprepared for the magnitude of the responsibility and are unaware of where to turn for assistance and support. That’s where we come in.

Family – Elder Care Consultation and Referrals for: Assisted Living Facilities Nursing Homes Adult Day Care Programs Care Giver Support Retirement Communities Elder Hostels Meals-On-Wheel Programs Home Safety Elder Driving Geriatric Case Managers Hospice and much more

Education

Whether you are moving to a new community and looking for new schools for your elementary and high school age children or starting the college process with your 17 year old, the choices can be overwhelming. That’s where we come in.

Education Consultation and Referrals for: Pre-schools Public and Private Schools K-12 Tutors Colleges and Universities Technical Schools Continuing Education Adult Education Classes and much more

Health & Wellness

New Year’s is not the only time to make a resolution to improve the health and wellness of your family and yourself. Healthful living is a year-round endeavor. But it’s not always easy to find the right programs and services to fit into a busy schedule. That’s where we come in.

Health & Wellness Consultation and Referrals for: Fitness Centers Aerobics Classes Fitness Instructors Fitness Equipment Nutritionists Personal Health Coaches Smoking Cessation Support Weight-Loss Programs Complimentary Medicine and much more

Daily Living

It’s ten in the morning and you have just been invited to go away for a relaxing weekend – all expenses paid! It’s a great offer, but who will take care of your dog with such short notice? That’s where we come in.

Daily Living Consultation and Referrals for: Pet Sitters Apartment Rentals Relocation Support Caterers Consumer Information Travel Information Wedding Planners Home Helpers Plumbers and much more

Legal & Financial

What is the legal service? Access to a consultation of up to 30 minutes with a telephonic or local, in-person attorney. Meetings with in-person attorneys are scheduled; meetings with telephonic attorneys are often immediate. Consultation consists of an analysis of the situation and advice on how to proceed. There is no document review or creation during this free consultation. If the employee chooses to retain the referred attorney, they receive a 25% discount off the attorney’s hourly fee

Legal & Financial What is covered? Covered Issues: Family Law, Criminal, Bankruptcy, Adoption, Eldercare/wills/ trusts/estate planning, Consumer Issues Excluded Issues: EMPLOYMENT related for employees and family members, own business, class action lawsuits, taxes

Legal & Financial What is the financial service? Access to free over-the-phone only financial counseling and education on a variety of issues related to consumer debt and budgeting Excluded Issues: - No TAX Issues - No counseling, advice or comparison of specific financial services or products

Legal & Financial What is the ID Theft Recovery? Free assessment to confirm if identity has been stolen followed. Advice on how to avoid identity theft and how to recover from it. Educational materials and identity recovery reporting forms are available from our Work-Life Consultants.

Financial Assist provides access, either by phone or in-person, to qualified financial advisors to help you with your need. Financial Assist Having balances spread out over so many credit cards, I was stunned to realize how much debt I’d accumulated. So, I called Financial Assist, spoke with an advisor, and he helped me create a plan I can actually manage. Counselors address issues via toll-free information line, and follow-up by mailing supporting educational materials Additionally, advisors are available without an appointment Monday through Friday, or through pre-scheduled Saturday sessions Advice is objective and pressure-free All counselors are knowledgeable in a wide range of financial topics Financial resources can be located online at

The Savings Center is a member benefit that allows you to save time and money with great discounts redeemable online, through catalogs, and select in-store merchants. Savings Center A coworker recently told me about a company benefit I hadn’t been using. Until now! The Savings Center, where she said I could log on and find discounts on things me and my family can really use. Reputable name brands, too! Now, that’s a benefit I’ll use over and over again. To take advantage of these discounts, log onto the member logon located at and click on the Savings Center in the right-hand column of the home page Use the company code Advantage to register The program offers a wide array of discounts from leading name-brand retailers Save on entertainment with discount movie and event tickets Enjoy savings of up to 25 percent

Legal Assist provides access to qualified legal advice and council, either by phone or in-person, as determined by your need. Legal Assist I am so relieved. Our Homeowner’s Association presented a new contract, hoping we wouldn’t read the fine print. Luckily, we called Legal Assist. The attorney advised us not to sign a thing until we had the contact reviewed. Consultations are free, half-hour phone or in-person sessions with an attorney qualified to handle your issue There is no limit to the number of times you can use the service for different issues Coverage is available in all 50 states You receive a 25% discount from your referred in-person attorney’s hourly fee if you require his or her representation Telephonic attorneys cannot self-refer, so you are assured unbiased advice Valuable legal resources can be located online at

ID Recovery is a telephone consultation service to help you recover from, and minimize the impact of, a breach of your identity. ID Recovery I’m so glad that’s behind me! Somebody had opened a credit card in my name to purchase pharmaceuticals online! That wasn’t me!! But what was I to tell the credit companies? That’s when I called ID Recovery. They gave me advice and tools that helped me straighten it out. Provides victims a 30-minute consultation with an identity recovery professional The professional will assess the situation, create an action plan, and provide consultation on implementing the plan. Reduces time spent repairing compromised credit history. Restores peace-of-mind, while helping undo the damage. Provides a 25% discount if you would like to purchase Enhanced ID Recovery, whereby the paperwork and negotiations are handled by a specialist.

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