© Prentice Hall, 2007Excellence in Business, 3eChapter Information Technology and E-Commerce

© Prentice Hall, 2007Excellence in Business, 3eChapter From Data to Information to Insight Competitive Advantage Data (Facts & Statistics) Data Insight(Understanding)Insight(Understanding)Information (Useful Knowledge) Information

© Prentice Hall, 2007Excellence in Business, 3eChapter Data versus Information A B C D Sales Products

© Prentice Hall, 2007Excellence in Business, 3eChapter Information Flow

© Prentice Hall, 2007Excellence in Business, 3eChapter Using Information Systems Information Data Mining Data Warehouse Data Warehouse Data Base Data Base Information Data Mining

© Prentice Hall, 2007Excellence in Business, 3eChapter Chief Information Officer Understand Information Needs Understand Information Needs Create Systems and Procedures Create Systems and Procedures Deliver High- Quality Information Deliver High- Quality Information Cost Effective Accurate Relevant Timely

© Prentice Hall, 2007Excellence in Business, 3eChapter Business Information Research and Development Marketing and Sales Planning and Control Communication and Collaboration

© Prentice Hall, 2007Excellence in Business, 3eChapter Business and the Internet Accelerate Commerce Erase Borders BoostCommunicationBoostCommunication Control Costs Simplify Research PromoteCollaborationPromoteCollaboration

© Prentice Hall, 2007Excellence in Business, 3eChapter Accelerating Commerce Business-to-Business Consumer-to-Consumer Mobile Commerce Business-to-Consumer

© Prentice Hall, 2007Excellence in Business, 3eChapter Cutting Costs Searching for Best Prices Searching for Best Prices TelecommutingTelecommuting Reducing Travel Expenses Reducing ManagingInventoryManagingInventory Recruiting and Training Training DistributingInformationDistributingInformation

© Prentice Hall, 2007Excellence in Business, 3eChapter Erasing Borders Instant Messaging Virtual Meetings Telecommuting

© Prentice Hall, 2007Excellence in Business, 3eChapter Enhancing Communication and Collaboration and instant messaging Mail server lists and newsgroups Intranets and extranets Virtual workspaces Blogs and wikis Internet telephone service

© Prentice Hall, 2007Excellence in Business, 3eChapter Simplifying Research Search Engines WebDirectoriesWebDirectoriesMeta-SearchEnginesMeta-SearchEnginesOnlineDatabasesOnlineDatabases

© Prentice Hall, 2007Excellence in Business, 3eChapter Types of Online Searching Keyword Searches Boolean Operators Natural Language Forms-Based Searches

© Prentice Hall, 2007Excellence in Business, 3eChapter Effective Searching Read Instructions Read Instructions Observe Details Observe Details Review Options Review Options Vary Search Terms Vary Search Terms Adjust the Scope Adjust the Scope

© Prentice Hall, 2007Excellence in Business, 3eChapter Really Simple Syndication NewzCrawler Bloglines NewsGator FeedDemon Pluck News Aggregators (RSS) (RSS) Monitor Competitors Reach Customers

© Prentice Hall, 2007Excellence in Business, 3eChapter Business Information Systems Operations Information Operations Information Management Support Management Support

© Prentice Hall, 2005Excellence in Business, Revised Edition Chapter Operations information systems include transaction processing systems, process and production control systems, and office automation systems. These systems typically support daily operations and decision making for lower-level managers and supervisors.

© Prentice Hall, 2007Excellence in Business, 3eChapter Operational Systems Transaction Processing Systems Control Office Automation Customer Relations

© Prentice Hall, 2005Excellence in Business, Revised Edition Chapter Much of the daily flow of data into and out of the typical business organization is handled by a transaction processing system (TPS), which captures and organizes raw data and converts these data into information. Common transaction processing systems take care of customer orders, billing, employee payroll, inventory changes, and other essential transactions.transaction processing system (TPS) Operations information systems are also used to make routine decisions that control operational processes. Process control systems monitor conditions such as temperature or pressure change in physical processes. These systems use special sensing devices that take measurements, enabling a computer to make any necessary adjustments to the process.Process control systems Production control systems are used to manage the production of goods and services by controlling production lines, robots, and other machinery and equipment.Production control systems Office automation systems (OAS): Computer systems that assist with the tasks that people in a typical business office face regularly, such as drawing graphs or processing documents

© Prentice Hall, 2007Excellence in Business, 3eChapter Management Support Systems Management Information Decision Support Executive Information Knowledge Management

© Prentice Hall, 2005Excellence in Business, Revised Edition Chapter A management information system (MIS) provides managers with information and support for making routine decisions. An MIS takes data from a database and summarizes or restates the data into useful information such as monthly sales figures, daily inventory levels, product manufacturing schedules, employee earnings, and so on.management information system (MIS) A decision support system (DSS) assists managers in solving highly unstructured and nonroutine problems through the use of decision models and specialized databases. Compared with an MIS, a DSS is more interactive (allowing the user to interact with the system instead of simply receiving information), and it usually relies on both internal and external information.decision support system (DSS) Similar in concept to a DSS is an executive information system (EIS), which helps executives make the necessary decisions to keep the organization moving forward. An EIS usually has a more strategic focus than a DSS, and it is used by higher management to plan for the futureexecutive information system (EIS)

© Prentice Hall, 2007Excellence in Business, 3eChapter Business System Technology Hardware Software Networks

© Prentice Hall, 2007Excellence in Business, 3eChapter Computing Hardware EquipmentEquipment ProcessingProcessing InputInput OutputOutput ComputersComputers ServersServers ClientsClients MainframesMainframes

© Prentice Hall, 2007Excellence in Business, 3eChapter Computing Software Operating SystemComputer Applications Word Processing Spreadsheets Desktop Publishing Database Apple Macintosh Linux Unix MS Windows

© Prentice Hall, 2007Excellence in Business, 3eChapter Networking Computers Central Servers Multiple Servers Peer-to-Peer Geographic Coverage Wide Area Network (WAN) Wide Area Network (WAN) Municipal Area Network (MAN) Municipal Area Network (MAN) Local Area Network (LAN) Local Area Network (LAN) The Internet

© Prentice Hall, 2007Excellence in Business, 3eChapter Current Networking Issues Digital Convergence Wireless Connections Bandwidth

© Prentice Hall, 2007Excellence in Business, 3eChapter Types of Wireless Connections Wireless fidelity (Wi-Fi) WiMAX Global positioning system (GPS) Bluetooth Short messaging service (SMS) Third generation (3G) Radio Frequency Identification (RFID)

© Prentice Hall, 2007Excellence in Business, 3eChapter Technology Issues for Managers Total Cost of Ownership Total Cost of Ownership Employee Training Employee Training Productivity Monitoring Productivity Monitoring The Human Touch The Human Touch Property Rights Information Overload Information Overload Privacy and Security Privacy and Security

© Prentice Hall, 2007Excellence in Business, 3eChapter Ensuring Privacy and Security Malicious Software Security Breaches Data Security

© Prentice Hall, 2007Excellence in Business, 3eChapter Protecting Property Rights Digital Products Digital Rights Management (DRM) Intellectual Property

© Prentice Hall, 2007Excellence in Business, 3eChapter Promoting Productivity Information Overload Categorize Information Control SPAM Visualize Data Misuse of Technology Minimize Lawsuits Monitor Access Protect Systems

© Prentice Hall, 2007Excellence in Business, 3eChapter Total Ownership Cost Training Employees The Human Touch More Technology Issues