CURRICULUM VITAE

 PERSONAL INFORMATION  PROFESSIONAL PROFILE  WORK EXPERIANCE  SKILLS AND KNOWLEDGE  CONTACT INFORMATION

DATE OF BIRTH: ADDRESS: ULICA BRAĆE HANŽEK 2/4, PETRINJA, CROATIA NATIONALITY:CROATIAN PHONE:

 YOUNG AND AMBITIOUS INDIVIDUAL  INTERNATIONAL EXPERIENCE  QUICK ADAPTATION AND FAST LEARNING  ALWAYS LOOKING TO IMPROVE  HARD WORKER

DEUTSCHE TELEKOM BS, BUCHAREST, ROMANIA SEPTEMBER 2015-FEBRUARY 2016  KEY RESPONSIBILITIES PERFORMANCE ANALYSIS OF EACH COUNTRY TEAM INDIVIDUAL (E.G. POLISH TEAM, HUNGARIAN TEM ETC.). SORTING OF LARGE NUMBERS OF DATA AND CREATION OF MONTHLY REPORTS FOR EACH TEAM ABOUT THEIRS SUCCESSFUL OR UNSUCCESSFUL SOLVED REQUESTS, THEIR SLA AND CREATION OF PRESENTATIONS ABOUT TYPE OF REQUESTS, INCREASE/DECREASE OF REQUESTS, WAYS OF RECEIVING REQUEST.  KEY ACHIEVEMENTS TIMELY CREATION OF REPORTS NO MATTER OF NUMBER OF REQUESTS OR NUMBER OF TEAMS. CREATION OF NEW REPORTS AND PRESENTATIONS FOR THE NEW TEAMS (5 TEAMS FROM THE START WORKING ON THE POSITION, 12 AT THE END). CHANGE OF REPORTS BY REQUEST OF THE MANAGER AND ADDING NEW PARTS IF NECESSARY. Work Experiance

DEUTSCHE TELEKOM BS, BUCHAREST, ROMANIA FEBRUARY 2015-FEBRUARY 2016  KEY RESPONSIBILITIES ADMINISTRATION OF ALL DATA FROM EMPLOYEES OF HRVATSKI TELEKOM D.D. (CROATIAN TELECOM). RECEIVING REQUESTS FROM LOCAL HUMAN RESOURCE DEPARTMENT AND PROCESSING THOSE REQUESTS REGARDING TYPE AND ACCORDING TO WORK INSTRUCTIONS. UPDATING OF PERSONAL EMPLOYEE DATA (BANK ACCOUNT, TAX RELIEVES ETC.). ENTERING DATA FOR THE NEW EMPLOYEES AND CREATION OF CONTRACTS FOR THEM OR CREATION OF NEW CONTRACTS IF THERE COMES TO CHANGES IN PARTS OF CONTRACTS. PERFORMING ALL NECESSARY STEPS WHEN THE EMPLOYEE IS LEAVING COMPANY.  KEY ACHIEVEMENTS ACCURATE UPDATE OF ALL CHANGES WITHOUT NEGATIVE FEEDBACK. OPTIMIZATION OF ALL PROCESSES WITH COOPERATION OF LOCAL HUMAN RESOURCE DEPARTMENT. POSITIVE FEEDBACK FROM THE EMPLOYEES. FAST PROCESSING OF REQUEST NO MATTER OF TIME PERIOD, WITH SLA EXPIRY. MOST PROCESSED DATA AND CLOSED REQUESTS IN THE TEAM. Work Experiance

FACULTY FOR BUSINESS AND ECONOMY ZAGREB, CROATIA SEPTEMBER SEPTEMBER COURSE: MANAGEMENT ACADEMIC TITLE: MASTER OF ECONOMICS FACULTY OF TOURISM AND HOSPITALITY MANAGEMENT OPATIJA, CROATIA SEPTEMBER JULY 2013 COURSE: BUSINESS ECONOMY ACADEMIC TITLE: BACHELOR OF ECONOMICS

 LEADERSHIP  ADAPTABILITY  DILIGENCE  ORGANIZATION  MULTITASKING  PATIENCE  ANALYTICAL MIND  AMBITIOUSNESS