Lecture3 :General Management Skills Lecturer: Kawther Abas 447CS – Management of Programming Projects

Software Project Management

General Management Skills  Leading  Communicating  Negotiating  Problem solving  Influencing the organization

Leading  Establish direction  Align people  Motivate and inspire

Communicating 1. Written and oral, listening and speaking 2. Internal, external 3. Formal, informal 4. Vertical and horizontal 5. Customer orientation (listening to the customers needs and requirements)

Communicating 1. Choice of media 2. Writing Style 3. Presentation techniques 4. Meeting management

Negotiating 1. Conferencing with others to come to terms or reach an agreement 2. Assisted negotiation 1. Arbitration 2. Mediation 3. Working with the customer to insure needs (project goals) are met 4. Insuring customer satisfaction

Negotiation during project life 1. Scope, cost, and schedule objectives 2. Changes to scope, cost, and schedule objectives 3. Contract terms and conditions 4. Assignments 5. Resources

Influencing the Organization 1. Ability to get things done 2. Understand the formal and informal structures of all the organizations involved  The performing organization  The customer  Contractors  Etc.

Influencing the Organization  Understand the politics. “politics is about getting collective action from a group of people who may have different interests. ….use of conflict and disorder creatively.” Eccles

Influencing the Organization  Understand the power. “the potential ability to influence behavior, to change the course of events, to overcome resistance, get people to do things they would not otherwise do.” Pfeffer

Thank you for your attention.