ISO IEC 20000 Foundation Bridge eLearning program 1 The ISO/IEC 20000 Foundation Bridge examination is intended for professionals in IT Service Management.

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Presentation transcript:

ISO IEC Foundation Bridge eLearning program 1 The ISO/IEC Foundation Bridge examination is intended for professionals in IT Service Management with solid knowledge and experience within IT Service Management, with a minimum certification level of ITIL Foundation (V2 and/or V3), who want to focus on or become proficient in IT Service Management according to ISO/IEC

ISO IEC Foundation Bridge eLearning program 1 The ISO/IEC Foundation Certificate is a prerequisite for the other qualifications within the qualification scheme.

ISO IEC Foundation Bridge eLearning program 1 Prerequisites: To sit the Foundation Bridge in IT Service Management according to ISO/IEC examination candidates must hold an ITIL certificate.

ISO IEC Foundation Bridge eLearning program 1 Course Content Includes:

ISO IEC Foundation Bridge eLearning program 1 1. Understanding the definitions and principles of service quality management

ISO IEC Foundation Bridge eLearning program The candidate understands quality

ISO IEC Foundation Bridge eLearning program The candidate understands continual improvement

ISO IEC Foundation Bridge eLearning program 1 2. Understanding the position of ISO/IEC in IT Service Management

ISO IEC Foundation Bridge eLearning program The candidate understands the landscape of standards and frameworks

ISO IEC Foundation Bridge eLearning program The candidate understands the concepts of certification practices

ISO IEC Foundation Bridge eLearning program The candidate understands the concept of ISO/IEC

ISO IEC Foundation Bridge eLearning program 1 3. The quality specifications for IT Service Management

ISO IEC Foundation Bridge eLearning program The candidate understands the quality specifications for Management and Improvement of ITSM Processes

ISO IEC Foundation Bridge eLearning program The candidate understands the quality specifications for Alignment of IT and the Business

ISO IEC Foundation Bridge eLearning program The candidate understands the quality specifications for Delivery of IT Services

ISO IEC Foundation Bridge eLearning program 1 4. The code of practice for IT Service Management

ISO IEC Foundation Bridge eLearning program The candidate understands the best practices for Management and Improvement of ITSM Processes

ISO IEC Foundation Bridge eLearning program The candidate understands the best practices for Delivery of IT Services

For More Information, Visit: o-iec foundation-bridge.html o-iec foundation-bridge.html The Art of Service