Student Complaints

Student Cases Team

 Universities pushing social mobility  Drivers include:  Greater competition amongst HEIs with new entrants  Students (as consumers) having more choice and information  Higher education green paper  Teaching Excellence Framework will drive compliance with consumer law and CMA requirements  HEFCE and OFFA to become the Office for Students Legal Adviser’s Office Big picture – Government agenda

 Need to provide material information to students  The student contract needs to be compliant with consumer law  Material changes to courses  Need to have good reasons  Consent or other satisfactory alternative solutions  Recent “Which” report and CMA audit  How are we doing at Leeds? Legal Adviser’s Office Key elements