African Renaissance Conference 2014 Terence Delomoney General Manager: King Shaka International Airport 23 rd of May 2014

Airports Company South Africa’s progress in developing Aviation on the Continent Terence Delomoney General Manager: King Shaka International Airport 23 rd of May 2014

Contents Our Business Our Service Delivery African Connectivity King Shaka International Airport Our Partnerships Conclusion

Ownership Structure Airports Company South Africa SOC Limited - registered as a “State Owned Company” as per the Companies Act, 2008 A listed major public entity in terms of Schedule 2 of the Public Finance Management Act, Share-holding as follows: South African Government (74,6 percent), The Public Investment Corporation SOC Ltd (20 percent), Empowerment Investors (4,21 percent) Staff Share Incentive Scheme (1,19 percent). The company is accountable to the Department of Transport in the Republic of South Africa.

Our Footprint King Shaka International Airport East London Airport Port Elizabeth International Airport George Airport Cape Town International Airport ATLANTIC OCEAN INDIAN OCEAN Upington International Airport O.R. Tambo International Airport Bloemfontein International Airport Kimberley Airport SOUTH AFRICA NAMIBIA BOTSWANA ZIMBABWE MOZAMBIQUE International Airport National Airport ACSA Concessioned Airport Guarulhos International Airport BRAZIL BOLIVIA ARGENTINA PERU Chhatrapati Shivaji International Airport. Mumbai INDIA CHINA NEPAL PAKISTAN AFGHANISTAN

Strategy ACSA’S Vision: A World Leading Airports Business Mission: To develop and manage world-class airports for the benefit of all stakeholders Values: PRIDE – Passion, Results, Integrity, Diversity and Excellence Strategy: To build an efficient and customer-focused business 7 Strategic Thrusts 1.Deliver shareholder value 2.Build win-win partnerships with all stakeholders 3.Identify and secure new business (AMS / Propco) 4.Strengthen business excellence 5.Accelerate sustainability and transformation 6.Facilitate economic regulatory legislation and funding framework 7.Manage and develop a high performing engaged team Sustainability Efficiency and Cost Management Growth Relevance Business Performance Excellence Core Outcomes

20 Years of Forward Thinking and Embracing Change 23 July 1993, the company officially established and 9 airports transferred to the Company Airports Company South Africa’s sole shareholder is the state, through the NDoT Commenced operations in 1994 Opening of O.R. Tambo International Airport Central Terminal Building Announcement of the review of the Economic Regulation Framework Opening of O.R. Tambo International Airport Domestic Terminal PIC acquires Adrisa which owns 20% of Airports Company South Africa from Aeroporti di Roma Adoption of Early Debt Repayment Strategy resulting in R3bn being set aside to repay debt New Economic Regulatory Committee appointed Government sells 25.4% of Airports Company South Africa’s shares to Aeroporti di Roma, various empowerment groups, management and employees Airport operator in consortium that was awarded Mumbai International Airport operating concession and acquired a 10% shareholding R12bn DMTN programme registered and R2bn debut bond issued Opening of international pier at O.R. Tambo International Airport Domestic Terminal Opening of Cape Town International Airport Central Terminal Completion of King Shaka International Airport and successful move from Durban International Airport to new site in just 6 hours Successful facilitation of the 2010 FIFA World Cup Updated the DMTN programme to R30bn Airport operator in consortium that was awarded the Guarulhos International Airport operating concession and acquired a 5.1% shareholding Sale of Durban International Airport site The company’s airports continue to be recognised as leading airports in Africa through numerous service excellence awards by the Airports Council International

Service Excellence Reaps Awards ​ Rigorous attention to service… The Company joined the Airports Council International (ACI) Airports Service Quality (ASQ) programme in The ASQ programme surveys passengers’ experience at 285 airports around the world on 34 key service indicators. ​ Since 2006 ASQ ratings at the Company's airports has improved from an average of 3.67 to 4.08 out of a possible maximum of Investment in the quality and capacity of facilities, together with a relentless focus on service excellence continuously enhances the customer experience at all the Company’s airports. Airports Company South Africa airports are rated amongst the best in the world for service and routinely sweep the boards for African airports ​ …brings recognition and awards Over the past decade Airports Company South Africa as whole and the Company’s airports individually have won numerous service and quality awards. Every year since 2006 Airports Company South Africa airports have featured in the ACI’s ratings: ​ Best Airport in Africa ​ Best Regional Airport in Africa ​ Most Improved Airport in Africa In 2013 SkyTrax rated Cape Town International, King Shaka International and OR Tambo International respectively as the 22nd, 26th and 28th best airports in the world. OR Tambo International Airport, Cape Town International Airport and King Shaka International Airport have now all been inducted into the ACI’s Hall of Fame.

Achievements: 20 Years Airport Service Awards 9 th 1 st Africa’s Leading Airport OR Tambo International Airport Cape Town International Airport King Shaka International Airport / Durban International Airport George Airport Port Elizabeth International Airport East London Airport Upington International Airport Africa Airport of the Year Award Airport Council International Awards – by Region: Africa Best Airport Best Improved Airport Best Regional Airport Best Improved Regional Airport Hall of Fame Skytrax Worlds Top 100 Airports Worlds Best Domestic Airport Worlds Best Airport by Passenger Numbers Under 5 million million million 28 th 22 nd 26 th 3 rd 1 st Airport Cargo Excellence – 2013 African Airport of the Year

Delivering Major Airport Investment Projects From 2004 to 2010 Airports Company South Africa undertook a major capacity expansion and airport upgrade programme, delivering multiple complex projects with a total capital value of over R20 billion ​ OR Tambo International Airport  Completion of a new R2,3bn Central Terminal Building providing an enlarged departure level with 75 additional check-in counters. The airport reached full compliance to accommodate the Airbus A380 with 90-metre baggage carousels  Commissioning of a R470m, bay parkade with separation of vehicle and pedestrian circulation  Additional bulk fuel storage tanks with additional capacity of 12m litres Cape Town International Airport  Construction of new Central Terminal Building, a bay multi-storey parkade and five additional Code C aircraft stands at a combined cost of over R2bn. ​ King Shaka International Airport  Construction and commissioning of a new R6.7bn airport was completed in 32 months. At the heart of a proposed new aerotropolis, the airport has an annual capacity of 7.5 million passengers (45 million passengers by the last phase of development), a runway length of 3.7 km and has been built to handle the largest new generation aircraft. National and Regional Airports  Projects at Bloemfontein, George Kimberley and East London airports included terminal building refurbishments, runway and taxiway upgrades. The build programme was managed entirely by the Company’s own Project Management team.

A Mature and Dynamic Team The Airports Company South Africa employs 2,716 people across South Africa and abroad. Some 300 of these deliver services from the Corporate Office in Johannesburg, with the balance deployed across the airport network. Target-driven Management Target-driven management underpins the company’s high performance culture. Each year, ACSA approves a Company Performance Framework. Business units set targets in a Balanced Scorecard framework that tracks achievement on a monthly and quarterly basis against key performance indicators. The Learning and Growth perspective of the Balanced Scorecard establishes performance measures for the efficient progression of all employees across the business. ​ A culture of professionalism has seen the Company's revenue grow significantly faster than its staff complement.

Transformation and Socio Economic Contribution Approximately 100,000 jobs created over the next four years through our Capex and Opex programmes. R56 million per annum spent directly on socio economic development projects. Community Development Mobility Projects Environmental Projects Enterprise Development Improving gender representation – 54% male and 46% female. Employment equity targets progressed towards the national economically active population. B-BBEE Rating improved from a Level 3 to a Level 2 in the past year.

Value Proposition The Company has the full range of proven capabilities Full suite of specialised airport development and aviation services Proven airport operations capabilities Experience and networks in developing markets ICAO-certified airport training academy

Training Academy As the only ICAO-certified trainer in Sub-Sahara Africa, The ACSA Academy has become the aviation training resource for Anglophone Africa Over the years the focus on external training has grown substantially. As revenue has grown year-on-year, so has the share of revenue from sources outside South Africa. ​ An African Footprint With an impressive reach that touches over 400 companies, the Academy has hosted and trained delegates from the following countries:  Angola  Botswana  Burundi  Comoros  Djibouti  Gambia  Kenya  Lesotho  Madagascar  Mauritius  Mozambique  Namibia  Rwanda  South Africa  South Sudan  Swaziland  Tanzania  Uganda  Zambia  Zimbabwe

Airport Operations Professionals 250 Specialists Specialist airport operations skills:  General management of airport operations  Engineers (Industrial, Civil, Mechanical, Electrical)  Engineering technicians (Industrial, Civil, Mechanical, Electrical)  Airport operations specialists  Safety specialists  Environmental specialists  Security specialists  Policy and procedure specialists  Passenger services specialists  Commercial offerings and revenue management  IT specialists - airport related  Human resource optimisation Over the two decades since its inception, the Company has developed a pool of exceptional specialist talent in all aspects of airport operations. Aviation Services Commercial Services Human Resources Information Technology

Serving Passengers and Growing Revenues ACSA’s Nine South African Airports with Total Passenger Numbers in 2013 ​ Departing Passengers (Million) ​ Revenue (Rand billion) OR Tambo International (Johannesburg) Cape Town International King Shaka International (Durban) Port Elizabeth International East London George Bram Fischer International (Bloemfontein) Kimberley Upington International 18.6m8.4m4.7m1.3m0.6m0.5m0.4m0.2m0.1m 36m Guarulhos International Airport Brazil 36m Mumbai International Airport India

Total Passenger Numbers No’s in millions2011/ / /2014 Domestic International Africa International Other Unscheduled Total

ACSA - African Connections Madagascar Malawi Mali Mauritius Mozambique Namibia Nigeria Seychelles Swaziland Tanzania Uganda Zambia Zanzibar Zimbabwe Angola Benin Botswana Cameroon Congo DRC Egypt Eritrea Ethiopia Gabon Ghana Ivory Coast Kenya Lesotho South Africa No’s in millions2011/ / /2014 Total Pax - Africa ORTIA CIA KSIA

MalawiMaliMauritiusMozambiqueNamibiaNigeriaSeychellesSwazilandTanzaniaUgandaZambiaZanzibarZimbabweAngolaBeninBotswanaCameroonCongoDRCEgyptEritreaEthiopiaGabonGhana Ivory Coast KenyaLesothoMadagascar ORTIA - African Destinations South Africa

CTIA - African Destinations BotswanaEritreaMauritiusMozambiqueNamibiaUgandaZimbabwe South Africa

KSIA - African DestinationsMauritiusMozambiqueZambiaZimbabwe South Africa

Airport Management Solutions Concessions: Chhatrapati Shivaji International Airport - Mumbai Guarulhos International Airport - Brazil Advisory and Technical and Advisory Services: Ghana Airports Limited – MOU Other Enquiries and Opportunities Investigated: Benin DRC Namibia

King Shaka International Airport

Economic catalyst in region 1 st purpose built greenfield aerotropolis Participation in developing more routes to Durban and KZN World Routes 2015 – Durban Award winning airport – Service Standards ACI Africa Conference 2014

Partnerships Employees Communities Passengers Airlines and other Industry Role Players Department of Transport Progressive Local and Provincial Government Business Communities Tourism Authorities Partnership with Dube TradePort

Conclusion Airports Company South Africa will continue its journey towards managing and developing world class airports with its focus on: Service and operational excellence Increasing Air Connectivity Developing its people Transforming and building the economy Ensuring sustainability Increasing its International and African Footprint Together with our partners and stakeholders

Thank You