Emotional Intelligence The Predictor of Success Judy Bell, PHR, CPBA, CBVA 1

Emotional Intelligence 2 A person’s ability to manage his or herself and relate to other people.

Must you be SMART?? Absolutely YES!! However, when everyone is smart, merely being brighter does not correlate with more success. 3

“If we don’t change, we don’t grow. If we don’t grow, we aren’t really living.” – Gail Sheehy 4

High IQ – Pure Type 5 Caricature of the intellectual, adept in the realm of “mind” but inept in the personal world. To the degree that a person has both cognitive and emotional intelligence, the better balanced their life.

A major study of 500 organizations worldwide indicate that people who score highest on EQ measures rise to the top of corporations 6

Between 27% and 45% of Success on the Job is Determined by EQ! 7

Five Basic Components of EQ 1. Self-Awareness 2. Self-Regulation 3. Motivation 4. Empathy 5. Social Skills 8

Emotional Intelligence is… Self-Awareness: Includes the competencies of emotional self-awareness which are accurate self-assessment and self-confidence 9

Emotional Intelligence is… Self-Regulation: Includes self-control, trustworthiness, conscientiousness, adaptability, achievement orientation, and initiative 10

Emotional Intelligence is… Motivation: Involves courage, perseverance, and dedication It’s an INSIDE JOB! 11

Emotional Intelligence is… Empathy:  What it is…  Awareness of others  Deep understanding  What it is not..  Sympathy 12

Emotional Intelligence is… Social Skills: Includes the competencies of leadership, influence, communication, change catalyst, conflict management, building bonds, teamwork, and collaboration 13

Emotional Intelligence is… Social Awareness: Includes empathy, organizational awareness, developing others, and service orientation 14

Emotional Intelligence is not… Getting in touch with your feelings… or letting it all hang out 15

Emotional Intelligence is not… Simply being nice… 16

Emotional Intelligence is not… Suppressing or controlling your emotions 17

Emotional Intelligence is not… Just about personal self-improvement 18

Emotional Intelligence is not… A quick-fix program 19

Development of EQ  Childhood critical time  Not fixed at birth  Can be nurtured and strengthened throughout adulthood – with immediate benefits to our health, our relationships, our work, and the quality of our life 20

Higher EQ levels equate to:  Enhanced listening  Increase in positive and productive communication  Increased teamwork  Increased customer satisfaction  Better problem-solving  Productivity gains  Higher employee achievement orientation 21

Enhanced EQ levels mean…  Less costly mistakes in orders and production  Employee turnover decreases  Employee attendance improves  Workers’ Comp claims are lower 22

Additional Benefits of Higher EQ  Self-confidence  Self-control  Commitment  Integrity  Assertiveness  Empathy  Problem-solving  Optimism 23

High EQ Teammates…  Participate  Encourage others  Are tolerant of differences  Are influential  Are likeable  Possess confidence  Are optimistic  Are conscientious 24

Emotions can be Tonic or Toxic :  Close Emotional Ties- Protective factor of health and wellness  Social Isolation- Doubles the chance of sickness and death  Chronic Negative Emotions- Doubles the risk of dis-ease 25

How can I improve my EQ?  R ecognize emotions  Understand causes of feelings  Feelings vs. actions  Frustration tolerance  Express anger appropriately  Make time for reflection  Eliminate self-destructive behavior  Positive feelings about yourself  Focus and attention  WAIT- Acronym 26

To further develop EQ  Take creative risks  Allow yourself (and others) to make mistakes  Explore new territories  Fall and get up  Find humor, smile, and laugh loudly  Connect emotionally to others  Practice empathy  Champion moments of silence  Live authentically 27

Social Magnetism 1. Humor 2. Ability to fit into many different social groups 3. Wit 4. Intelligence 5. Refreshingly Sharp Perspective *As ranked by New York University Business School Professor 28

“If we go back and look at the lives of the greatest leaders in history, we find there is one ability that is common to all- the ability to inspire people by creating an emotional connection with them.” Vaneet Gupta 29

Recommended Reading  The Other Kind of Smart Harvey Deutschendorf  Emotional Intelligence Daniel Goleman  Emotional Intelligence 2.0 Bradberry & Greaves  Promoting Emotional Intelligence in Organizations Cherniss & Adler 30