© 2014 Avaya Inc. All rights reserved. 1 Imagine a Simple, Yet Powerful Small Business Phone System The Avaya IP Office ™ Platform

© 2014 Avaya Inc. All rights reserved. 2 Today’s Small Business Challenges Greater customer expectations Understand complex technology Managing Growth Tougher competition

© 2014 Avaya Inc. All rights reserved. 3 Simplicity Affordability Reliability Flexibility Future-ready What Small Businesses Want in a Phone System

© 2014 Avaya Inc. All rights reserved. 4  Always-on connection to customers  Enable sales teams to effectively fill orders  Enhance productivity with: –Voice mail –Conferencing –Auto Attendants Meet the Daily Demands of Your Business Your Phone System A lifeline for your small business… Customer Service Sales Calls Worker Productivity

© 2014 Avaya Inc. All rights reserved. 5 Meets your needs, today and in the future  Easily build upon existing investment  Simplicity, even when adding sophisticated features  Enhancements that drive real business results –Greater revenue –Higher customer satisfaction –More efficient workers Investment Protection Ease of Install, Manage & Use Business Impacting Results Your Phone System A lifeline for your small business…

© 2014 Avaya Inc. All rights reserved. 6 The Avaya IP Office ™ Platform

© 2014 Avaya Inc. All rights reserved. 7 Every IP Office System Includes: Avaya IP Office Simple, Reliable, Affordable Phone System And much, much more when you’re ready… Auto Attendant Hunt Groups Built-in Voice Mail Web Management Voic to Built-in Conferencing

© 2014 Avaya Inc. All rights reserved. 8 B100 Conference Phones 9600 IP Deskphones (Premier VoIP) DECT & Wi-Fi Sets 1600 IP Deskphones (Economy VoIP) 1400 & 9500 Digital Phones Avaya IP Office Phones Wide array of choices

© 2014 Avaya Inc. All rights reserved. 9 Merlin Magix Merlin Legend PARTNER ® Norstar ® Integral BCM Avaya Values Investment Protection Up to 60%* Savings Reuse existing cabling infrastructure Reuse existing desk phones

© 2014 Avaya Inc. All rights reserved. 10  Voice Mail  Ad-hoc 64-party conferencing  Drive consistent customer contact and sales interactions A system that meets your needs: Today, tomorrow and in the future Avaya IP Office Solid foundation for basic communications

© 2014 Avaya Inc. All rights reserved. 11 Reduce Phone Bills (VoIP) Facility Roaming (Cordless Phones) Improve Office Productivity (Integrate with Your Desktop) Improve Customer Experience (Receptionist Efficiency) Reduce Office Space (Work from Home) Connect Mobile Employees (Mobile Apps) Avaya IP Office Enhancements Available options to help your business – when you need it

© 2014 Avaya Inc. All rights reserved. 12  Easy to switch to Voice over IP (VoIP)  Cut monthly phone bills by up to 50%  Continue to use your existing phones –Investment protection Data received from various SIP service providers and assumes a fixed rate for local, long distance, international, and toll-free inbound calling charges. Flip to SIP : Reduce Your Monthly Phone Bills Voice over IP

© 2014 Avaya Inc. All rights reserved. 13  Receptionist tools to quickly route calls  Single receptionist can handle multiple locations  Simplified click and drag call handling interface Deliver Great Customer Service Receptionist Efficiency

© 2014 Avaya Inc. All rights reserved. 14 Work From Home Reduce Office Space  Web browser turns any phone into an office phone  Connect to colleagues with IM and presence  All the calling features you get in the office  Add Web Collaboration for powerful meetings

© 2014 Avaya Inc. All rights reserved. 15  Be reached while away from your desk  Variety of wireless phones –DECT and Wifi  Available for virtually any environment –Medical, high heat, combustible Connect While Roaming Facility Cordless Phones

© 2014 Avaya Inc. All rights reserved. 16  Click to dial from desktop apps –Outlook, Lync, salesforce.com  Instant connection to available colleagues  Set up and manage conferences via web browser Improve Office Worker Productivity Integrate with Your Desktop

© 2014 Avaya Inc. All rights reserved. 17  Office phone rings on your mobile device –Smart phones and tablets  Company directory in the palm of your hand  IM, presence & geo- presence Keep Mobile Employees Connected Mobile Apps

© 2014 Avaya Inc. All rights reserved. 18 Choose Based on Business Needs Avaya IP Office ™ Platform – Comparison Matrix CAPABILITIES BASIC ADD ESSENTIAL FEATURES ADD PREFERRED FEATURES Mobility Call Twinning to Mobile Make/Receive Calls on Mobile IM/Presence/Directory Conference Controls Call Recording Storage in Voic Advanced Archive/Retrieval Conferencing AD Hoc Secure “Meet Me” Web Collaboration Voic Basic Embedded Voic Pro Telephony Key System Functionality IP PBX Functionality System Networking

© 2014 Avaya Inc. All rights reserved. 19 IP Office in Action

© 2014 Avaya Inc. All rights reserved. 20 “With our Avaya system, it’s easy to keep in touch with customers, suppliers and employees, whether I’m at Magic Beans or at home with my children.” -- Sheri Gurock, President, Magic Beans 60 Person Retail Firm in Boston Gets Magic Touch Across 3 Locations Receptionist Efficiency Business Issue:  Phone system “too basic” –Difficult for customers to reach employees who are seldom at their desk  Needed to conduct business remotely and on the road Benefits :  Speedy responsiveness among staff and between staff & clients  Never miss important calls  Reduce local calling costs

© 2014 Avaya Inc. All rights reserved. 21 “We don’t want the fact that we are a small business to limit who we can target in terms of our customers. With Avaya’s IP Office solution, along with one-number access capability, we can compete with big players much more efficiently that we otherwise could…” -Chris Bailey, Business Development Manager, CST Direct Office Equipment Vendor in UK Improves Service With Avaya IP Office Work from Home Business Issue:  Wanted to improve level of service provided to customers  Required an intelligent call routing system to support highly mobile and remote workforce Benefits :  Near immediate return on investment (ROI)  Intelligent, personalized interactions with customers  Cost reductions through the use of virtual office spaces and VPN phones

© 2014 Avaya Inc. All rights reserved. 22 “The system was an investment, but in the long run our bills will be much cheaper. This is a great bonus for us, as it will minimize our operating costs by that much more.” -- Michel Larin, General Manager Group Lauzon Auto Dealership in Canada Speeding Service Across 3 Locations Cordless Phones Business Issue:  Customers needed to hang up and re-dial other locations  Sales staff were seldom at their desks to take calls Benefits :  DECT cordless phones speed responsiveness among staff and between staff & customers  $14,000+ per year in call savings  Whole new level of customer service

© 2014 Avaya Inc. All rights reserved. 23 “IP Office has been working like a dream. No more dropped transfers, no questions like “who paged me and which line did they say?”…it’s just saving a ton of time… and time is money.” -Colby Gaines, founder and co-owner Leftfield Pictures TV Production Company in NYC Makes Cost Savings & Improved Response a Reality Show Integrate with Your Desktop Business Issue:  Business expanded beyond capabilities of outdated Panasonic key system  Needed to automatically route calls to employees on location Benefits :  Improved responsiveness to clients for rapid business growth  Reduced monthly service costs with built-in conference bridge  Browser-based desktop apps integrate with existing Apple Mac infrastructure

© 2014 Avaya Inc. All rights reserved. 24 “Avaya has done a good job of bringing the features of our existing phones to IP Office which makes the transition easier. All the codes carried forward, making programming our Nortel phones very simple, and users can keep working with them, without any added input from IT.” - Howie Gold, The Agency Group Global Artist Booking Agency 150 employees, 5 locations, London(HQ), New York, LA, Toronto, and Malmo Mobile Apps Business Issue:  Investment protection for the foreseeable future  Keep agents in constant touch without cell phone charges  Conference bridge that accommodates a large number of participants Benefits :  Preserved investment made in Nortel T7000 phones  Enables agents to use WiFi to make calls without cellular  “Meet Me” conference bridge allows flexible set up

© 2014 Avaya Inc. All rights reserved. 25 Summary

© 2014 Avaya Inc. All rights reserved. 26 A simple, powerful phone system Avaya IP Office Small Business Telephony Solution Avaya’s flagship solution for small and midsize businesses Easy to deploy, use and manage Resilient and reliable Single or multisite Proven, award-winning solution Low Total Cost of Ownership Wealth of features for productivity and customer service

© 2014 Avaya Inc. All rights reserved. 27 Proven Track Record of Success  13 Million+ users worldwide  450,000+ systems worldwide  Avaya is #1 Worldwide – SME Systems*  25% Lower Total Cost of Ownership – Tolly Report Avaya IP Office Simple, Reliable, Proven Solution Global Reach