INTRODUCING SKYPE FOR BUSINESS Omar Kudović Senior Unified Communications Specialist Quipu GmbH, Frankfurt, Germany

Agenda

-Over 300 million connected users per month (Source: Skype, June 2014) -Skype users made 2 billion minutes of calls in one day -140 million active Skype users on iOS and Android -More than 300 billion minutes of video a year -At certain points in the day, there are more people using Skype from their phone or tablet than from a PC. -Skype continues to be an essential app, ranked in the top 10 most downloaded apps of all time on Windows Phone, iOS and Android.

NO MATTER WHAT IS IN THE CLIENT NO MATTER WHO USES THE CLIENT IT MATTERS TO HAVE A FULL CLIENT PORTFOLIO THAT OPENS YOU TO A PERSONAL, UNIVERSAL, INTELLIGENT AND TRUSTED COMMUNICATION

Chat and presence reliability

Optimization of presence and sign-in traffic – (Reduction by around 25%) Reduced traffic during re-sign in Better telemetry and monitoring Better mobile experience Chat and presence reliability

Manageability improvements

Lync Server 2013 –Too many steps –Complicated –Following proceduree

Skype For Business –Simple patching process –Few steps –Easier administration

Captures – Successful calls – Missed calls – Chat history Architecture – Leverages UCWA for mobile clients – Leverages LYSS interaction – Stores history in Exchange Deployment – On Front End – No new server roles Configuration – Policies for mobile and desktop clients – Can enable/disable calls and IMs history

Storage queue processors Presence serverData MCUArchiving agent Storage service queue Read/write FEs in the same pool FEs in another pool Contact/group Meeting meta/ content/archive Session meta/content Read/ write/ search/ notify Raw session data Read/write

Call via Work Response Group Service (RGS) scalability SILK in Skype for Business Call Quality Dashboard

Enterprise Voice for PBX Users – Skype for Business users can make voice calls using any PSTN phone, including existing PBX endpoints – Leverages existing Direct SIP connectivity between PBX systems and Lync/Skype for Business User experience – Skype for Business dials out to PSTN or desk phone number to connect user, then connects with far-end destination Features – Presence update and call control from Skype for Business client – Mid-call control capabilities preserved on PBX phone Call via Work

Response Group Services

SILK in Skype for Business

Informations: – SILK is available in Lync 2013 desktop client today for mobile peer-to-peer calls – SILK will be the default codec for all Skype for Business and Skype P2P sessions. RTA still there for backward compatibility – SILK is not supported on single-core CPU – Replace SVOPC protocol SILK in Skype for Business Supported clients: - Lync/Skype for Business desktop client, Lync App - Mobile: Android, iPhone, iPad, Windows Phone Unsupported clients: - VDI Plug-in, Lync web app, Attendant, Lync Phone Edition

SILK in Skype for Business

Q & A