TECH Project Title: Improving operation of Goodwill retail store Managers and abiding FLSA(Fair labor Standard Acts) for Over Time. Analyze Phase Date:11/25/2015 Team members: Chandra Devi Kanesi Srivathson Nagesh Sneha Patil

Brief Review of Project Charter  Reduce the work time of overtime employees, i.e. Site Leader, Assistant Site Leader and Site Team Leader to 40 hours/week.  Analyze the working scheme of the employees as defined by their job designation.  Provide solutions to above mentioned employees and Goodwill Industries to help reassign day-to-day responsibilities to appropriate employees.  Increase annual profit of Goodwill Industries in the long run by implementing the Lean Six Sigma methodology

Goodwill Industry Site Leader Assitant Site Leader Team Leader Reduce OverTime of leaders Excessive time spent on sales floor Excessive time spent in completing admistrative work Shortage of staff Lack of training to employees/leaders Frequently changing of data update process Floor management CTQ Tree(s)

Data Collection Time (min) from the time of opening to the closing of store utilized by site leader, assistant site leader and team leader. Observe time (min) used for different store operations according to the allocated time in Kanban list. Data collected for 1 week in different stores according to store sales volume. Data are recorded in paper form and later compared with previous time study done.

Data Collection(cont) DailyExpected MinutesObserved Minutes Kaizen Report214 Employee Purchases1015 Walk Throughs1520 Morning Paperwork2030 Bathroom Checklist42 Fitting Room Checklist15 Audit Carts/Racks Open/Close Checklist30 Register End caps110 Showcase11 Update Accident Board11 Furniture22 Clean Office51 Clickgoodwill515 Closing Paperwork30 Counting safe/registers in the AM30 Counting safe/registers in the PM30 Switching of the safe mid day2010 Check Large Bills with Light35 Google docs/wage tracker11 Google docs/production tracker55 Camera verification of corrections30 Community service/volunteers1015 Phone call-customers/staff6025 Refunds/code calls4560 Cash handling/change code55 Hub specific data/ s/videos55 Hub hours reported23 Going to the bank2030

Graphs

Fishbone Diagram MaterialsProcesses Kanban list Kaizen report Opening/closing checklist Stromberg Merchadising production Sales floor Admistrative People Machines cashier Team leader Assiatnt site leader Site Leader kiosk Cash register Computers KPOV: Reduce OverTime of leaders Productionn employee

TECH508 Conclusions Following thorough examination of KPIVs; Shortage of staff; Frequently changing of data update process, Floor management, Lack of training to employees/leader are the main reasons for KPOV( excessive time spent in completing administrative work and excessive time spent in sales floor.)