1 Adaptive Workflow to Support Knowledge Intensive Tasks Ann Macintosh AIAI The University of Edinburgh

2 Knowledge Assets are Knowledge regarding productsmarketsprocessestechnologiesthe organisation business processes which enable to add value, generate profit, etc.

3 Knowledge Management is Knowledge Assets Apply Knowledge Transfer Knowledge Develop Knowledge Assess Knowledge Transform Knowledge Preserve Knowledge Update Knowledge Knowledge Processes

4 Apply Knowledge Transfer Knowledge Develop Knowledge Assess Knowledge Transform Knowledge Preserve Knowledge Update Knowledge The Processes are using enacting executing exploiting, etc communicating deploying disseminating sharing, etc compiling formalising standardising explicating, etc appraising evaluating validating verifying, etc acquiring capturing creating discovering, etc evolving improving maintaining refreshing, etc storing securing conserving retaining, etc

5 Knowledge Management Enablers are Organisational & cultural enablers - incentives & rewards - roles & responsibilities - behaviour - leadership IT enablers - agents - groupware - data mining - document retrieval - intranets - KBS - etc...

6 IT enablers for:  Index to off-line knowledge (pointers to people, external documents, etc.)  On-line text-based repository  natural language techniques,...  Structured text  Document Databases, SGML/XML,...  Explicitly engineered knowledge  Knowledge engineering, Knowledge discovery,...  Intelligent workflow

7 A Workflow Solution  Objective  help people use, and manage, an organisational memory  Scope  an interlingua for the disparate elements  a communication infrastructure  task-based process management

8 Integration requires  Common terms for interchanging  ontology ñEnterprise, Capability, Process  Common communication model  agents  Common communication language  KQML  An overview of what the user wants to do  task manager

9 Adaptive Workflow  Enriched representations of processes  Support to capture and maintain knowledge  Support for knowledge-based decision making  Aids to synthesise plans and schedules  Aids to select appropriate resources  Aids to execute processes  Aids to replan and fix problems during execution  Support for adaptive and dynamic work

10 Adaptive Workflow supporting knowledge intensive tasks Ontologies - Domain, Capability, Process Agent Based Communication Knowledge Bases Databases Pointers to People Others Decision Support Documentation Browsers TaskManagerTaskManager usersusers