Emotional Intelligence Dr Tabassum Alvi Assistant Professor Psychiatry/Behavioural Sciences Majmaah University

“Anyone can become angry … that is easy. …But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way … that is not easy.” (Aristotle)

Objectives Principles of EI Help student assess their own level of EI Teach value of growth in management of self and relationship with others within EI framework

“The capacity for recognising our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships.” (Goleman, 1995)

What is Emotional Intelligence EI is the ability to recognize your emotions, understand what they're telling you, and realize how your emotions affect people around you. It also involves your perception of others: when you understand how they feel, this allows you to manage relationships more effectively.

Principles of EI

Characteristics of Emotional Intelligence Daniel Goleman, an American psychologist, developed a framework of five elements that define emotional intelligence: 1)Self-Awareness 2)Self-Regulation 3)Motivation 4)Empathy 5)Social Skills

Intrapersonal

Self-Awareness Awareness They understand their feeling and emotions and able to differentiate between them because of this, they don't let their feelings rule them. To know what are they feeling and why. They're also willing to take an open,honest and compassionate feedback. Assertive The ability to express feelings, beliefs, and thoughts and defend one’s rights in a nondestructive manner. Self regard They know their strengths and weaknesses, and they work on these areas so they can perform better.

Self-Awareness Self actualization: The ability to realize one’s potential capacities. Involved in pursuits that lead to a meaningful, rich, and full life. Independence: The ability to function autonomously versus needing protection and support. These people have self-confidence, inner strength, and a desire to meet expectations and obligations, without becoming a slave to them.

Self-Regulation This is the ability to control emotion and impulses They don't allow themselves to become too angry or jealous, and they don't make impulsive, careless decisions. Characteristics of self-regulation are thoughtfulness, comfort with change, integrity, and the ability to say NO.

Motivation They're willing to defer immediate results for long-term success. They're highly productive. Take challenges. Very effective in whatever they do.

Interpersonal

Empathy Ability to identify with and understand the wants, needs, and viewpoints of those around you. People with empathy are good at recognizing the feelings of others, even when those feelings may not be obvious. As a result, empathetic people are usually excellent at managing relationship, listening and relating to other. They avoid stereotyping and judging too quickly.

Interpersonal relationship The ability to establish and maintain mutually satisfying relationships that are characterized by intimacy and by giving and receiving affection. This component is not only associated with the desirability of cultivating friendly relations with others, but with the ability to feel at ease and comfortable in such relations.

Social Skills Team players. Focus on their own success first and they help others develop and shine. The ability to demonstrate oneself as a cooperative, contributing, and constructive member of one’s social group. This ability involves acting in a responsible manner, even though one may not benefit personally. This person takes on community-oriented responsibilities.

Adaptability Problem-solving The ability to identify and define problems as well as to generate and implement potentially effective solutions. This person logically and methodically goes through a problem and picks the best solution. This skill is also linked to a desire to do one’s best and to confront problems, rather than avoiding them. Reality testing The ability to assess the correspondence between what is experienced and what objectively exists. This person searches for objective evidence to confirm, justify, and support feelings, perceptions, and thoughts. In simple terms, reality testing is the ability to accurately “size up” the immediate situation.

Adaptability Flexibility Ability to adapt to unfamiliar, unpredictable, and dynamic circumstances. Flexible people are agile, synergistic, and capable of reacting to change, without rigidity. These people are able to change their minds when evidence suggests that they are mistaken. They are generally open to and tolerant of different ideas, orientations, ways, and practices.

Stress management Stress tolerance The ability to withstand adverse events and stressful situations without “falling apart” by actively and positively coping with stress. People who have good stress tolerance tend to face crises and problems, rather than surrendering to feelings of helplessness and hopelessness. Impulse control The ability to resist or delay an impulse, drive, or temptation to act. No impulsiveness, no loss of self-control, not explosive and unpredictable behavior.

General mood Happiness The ability to feel satisfied with one’s life, to enjoy oneself and others, and to have fun. Happy people often feel good and at ease in both work and leisure; Enjoy the fun opportunities. Optimism Optimism is the ability to look at the brighter side of life and to maintain a positive attitude, even in the face of adversity. Optimism assumes a measure of hope in one’s approach to life.

Why is emotional intelligence important? Emotional intelligence affects: Your performance at work. Your physical health Your mental health Your relationships.

High IQ Critical Inhibited Uncomfortable with sensuality Emotionally bland High Emotional IQ Poised Outgoing Committed to people and causes Sympathetic and caring Comfortable With themselves

Help student assess their own level of EI

Test

Management of self and relationship with others within EI framework

Skill 1: Rapidly reduce stress in the moment Stress-busting skills; Realize when you’re stressed Identify your stress response Discover the stress-busting techniques that work for you

Skill 2: Beat relationship stress with emotional awareness Are your emotions accompanied by physical sensations that you experience? Do you experience discrete feelings and emotions? Can you experience intense feelings? Do you pay attention to your emotions?

Skill 3: Nonverbal communication Focus on the other person Make eye contact. Pay attention to nonverbal cues

Skill 4: Use humour and play to deal with challenges Take hardships in stride Smooth over differences Simultaneously relax and energize their ownself. Become more creative.

Skill 5: Resolve conflict positively Stay focused in the present. Choose your arguments. Forgive End conflicts that can't be resolved.

Destiny is not a matter of chance, it is a matter of choice. It is not a thing to be wait for, it is a thing to be achieved. William Jennings Bryan Thanks

Assignment Write a learning agreement showing how understanding of emotional intelligence can be applied to daily practice