Info-Tech Research Group1 Info-Tech Research Group, Inc. Is a global leader in providing IT research and advice. Info-Tech’s products and services combine actionable insight and relevant advice with ready-to-use tools and templates that cover the full spectrum of IT concerns. © Info-Tech Research Group Inc. Mobilize the Workforce by Mobilizing ERP Mobility isn’t about shiny new toys, it’s about empowering your workforce. Info-Tech's products and services combine actionable insight and relevant advice with ready-to-use tools and templates that cover the full spectrum of IT concerns.© Info-Tech Research Group

Info-Tech Research Group2 Mobile enterprise resource planning (ERP) is really about data: more of it, of better quality, and where you need it to be. Introduction ERP applications managers Business analysts currently working on improving an ERP environment Project managers tasked with ERP improvements The research is particularly appropriate to specific industries: Manufacturers that need to extend ERP applications to the warehouse, shop floor, or beyond Municipalities and utilities providers Distributors and manufacturers that need to enable complicated order entry processes Determine if mobile ERP is even a possibility for your enterprise. Assess your organization’s mobile maturity to determine if you should build or acquire mobile ERP functionality. Build the business case for mobile ERP and sell it to senior management. Gather requirements for the mobile ERP project. Implement the mobile ERP project. Launch the mobile ERP project. This Research Is Designed For:This Research Will Help You:

Info-Tech Research Group3 Executive summary Mobile ERP is a form of process optimization. Info-Tech research indicates that process improvement can result in benefits such as: ◦ 10% reduction in frequency of service or product delivery delays. ◦ 10% reduction in error rates. ◦ 15% improvement in cycle times. Mobile ERP isn’t for everyone. Organizations need to evaluate their enterprise goals, business processes, and management mobility levels to determine if mobile ERP is right for them. Don’t assume that mobile ERP is right for your organization. You can pursue mobile ERP regardless of your mobile development maturity level. Third parties operate to serve organizations who have little experience in developing mobile applications. Use these third parties to build mobile maturity in your organization. Focus on benefits when building the business case. Mobile development costs are commoditized. Opportunity quantification will be the central driver for the business case. Use the Mobile ERP Opportunity Assessment to help guide your business case efforts. Requirements gathering is the hard phase of the mobile ERP project. Focus on data flow. Mobile ERP is all about getting the right data to the right people at the right time. Form factor, platform, and application requirements will all flow out of a thorough analysis of the data flow between your ERP system and the application. Usability is a key success factor when building a mobile ERP application. Hire a mobile user interface designer to help guide you through the process. UX consultancy is money well spent. ERP vendors are talking mobile, but only the big players. As the mobile ERP service offering matures, mobile ERP will become more accessible via your vendor. Train end users like you would any other ERP project. Documentation and training are still key success factors for implementing a successful ERP project.

Info-Tech Research Group4 There are many schools of thought on mobile ERP applications – most are wrong 1.Mobile applications are only good when I have a young and tech savvy workforce! False. Mobile applications are appropriate for a wide range of users. Anybody who needs to access or input data away from a computer workstation will benefit from mobile ERP. 2.Mobile is only appropriate for customer-oriented applications! False (mostly). Most mobile application development has focused on customer-facing applications. For example, companies have developed mobile applications to improve brand image or to facilitate customer-centric processes like ordering or service. However, enterprises are increasingly looking to mobile applications to improve their internal processes. Some of these process are customer-oriented (e.g. mobile product configurator applications to improve order entry) but others are completely internal (e.g. a mobile Kanban system). 3.Mobile support is absolutely crucial for ERP success! False. Many ERP vendors are attempting to push this view, but the truth is that not every enterprise needs mobile ERP capabilities. It is essential to determine if you can support mobile ERP, if you need ERP, and to assess your requirements.

Info-Tech Research Group5 Learn from the most popular mobile applications: games Kingdom Rush is a tower defense game released by Armor Games in mid iPad and Android versions followed. Fans received the game well and it became a surprise hit, particularly considering that it was developed by Ironhide Game Studio, three guys in Uruguay! Apply Ironhide’s experiences to the development of your mobile ERP application. Kingdom Rush ‘Behind the Scenes’!Kingdom Rush ‘Behind the Scenes’! Presented by Alvaro Azofra, Gonzalo Sande, and Pablo Realini. Flash Gaming Summit March 4, 2012.

Info-Tech Research Group6 Develop a concept, build a prototype, and monitor usage These practices should be applied to any mobile development effort, including the creation of a mobile ERP application. In a 2012 presentation, the Kingdom Rush team revealed that a successful mobile application isn’t about luck – it’s about careful planning. Specifically: 1.Develop a good concept. For a mobile ERP, you must develop a good business case. 2.Create a prototype to identify and fix problems. 3.Monitor usage to determine where and when problems might occur.

Info-Tech Research Group7 1. Determine if your organization should pursue mobile ERP. 2. Determine a course of action – buy or build. 3. Build the business case for mobile ERP and sell it to senior management. 4. Complete the use cases. 5. Build the project plan. 6. Prepare to roll out your brand new mobile ERP application. Mobilize the ERP project path We are pleased to offer Guided Implementations for every step in your mobile ERP project. Book your first GI today and begin mobilizing your workforce!

Info-Tech Research Group8 The benefits of the project accumulate across steps Blueprint Step:Cost of Step Cumulative Cost BenefitCumulative Benefit Issues Addressed PeopleProcessTechnology Determine if your organization should pursue mobile ERP $2,000 $3,000 ✘ Assess your organization’s mobile development maturity level $2,000$4,000$6,000$9,000 ✘✘ Build the business case for mobile ERP and sell it to senior management $7,500$11,500$7,900$16,900 ✘✘ Gather technical mobile ERP requirements with use cases $11,000 per process $22,500+Variable$16,900+ ✘✘✘ Implement your mobile ERP project $1,250$23,750+$3,750$20,650 ✘✘ Prepare for roll-out of your brand new mobile ERP application $3,200 per process $27,000+~$25,000$45,650 ✘✘

Info-Tech Research Group9 Pursue mobile ERP because it leads to improved productivity and efficiency Don’t forget to align the effort with your overall IT strategic goals. Common Drivers for Mobile ERP……Map to COBIT Enterprise Goals Mobile ERP can have a dramatic impact on core operations: Your peers are doing it. An IDC study sponsored by IFS of 455 IT leaders noted that 54% had a plan for mobile ERP. Improvements in productivity and efficiency. A vendor study by IQMS noted that mobile ERP can lead to a 45% improvement in productivity and a 44% improvement in operation efficiency. Leads to best-in-class ERP deployments. In 2011, the Aberdeen Group noted that best-in- class ERP operators enable front-line workers to make decisions and provide timely information. Info-Tech recommends aligning the mobile ERP initiative with the overall IT strategy. The most effective way of achieving this alignment is by using the enterprise goals articulated by COBIT 5. Agile response to a changing business environment Information-based strategic decision making Optimization of service delivery costs Optimization of business process functionality Optimization of business process costs For more guidance, see the Info-Tech IT Strategy World Class Operations workshop.IT Strategy

Info-Tech Research Group10 Mobile ERP infographic Over 70% of organizations state that their main reason for implementing ERP is to optimize their business processes. Optimizing business processes leads to: o 10% reduction in frequency of service or product delivery delays o 10% reduction in error rates o 15% improvement in cycle times

Info-Tech Research Group11 How to use this blueprint We recommend that you supplement the Best-Practices Blueprint with a Guided Implementation. For most Info-Tech members, these Guided Implementations are included in your membership plan.* Our expert analysts will provide telephone assistance to you and your team at key project milestones to review your materials, answer your questions, and explain our methodology. Info-Tech Research Group’s expert analysts will come onsite to help you work through our project methodology in a 2-5 day project accelerator workshop. We take you through every phase of the project and ensure that you have a road map in place to complete your project successfully. In some cases, we can even complete the project while we are onsite. Do-It-Yourself Implementation Use this Best-Practice Blueprint to help you complete your project. The slides in this Blueprint will walk you step-by-step through every phase of your project with supporting tools and templates ready for you to use. Project Accelerator Workshop You can also use this Best- Practice Blueprint to facilitate your own project accelerator workshop within your organization using the workshop slides and facilitation instructions provided in the Appendix. Book your workshop now by ing: * Gold and Silver level subscribers only Or calling: Ext There are multiple ways you can use this Info-Tech Best-Practice Blueprint in your organization. Choose the option that best fits your needs: Do-It-Yourself Best-Practice Toolkit OnsiteWorkshops Free Guided Implementation

Info-Tech Research Group12 What’s in this Section:Sections: Assess the reality of mobile ERP in your enterprise Build the business case and gather requirements Build the mobile ERP application Launch the mobile ERP application 1. Determine if your organization should pursue mobile ERP 2. Assess your organization’s mobile development maturity level

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