1 IT for Maximising Business Opportunity 7 th October 2009 The MCS IT Forums are sponsored by:

2 Q1) Which, if any, of the following systems has been implemented at your company?

3 Q2) Which, if any, of these systems has been integrated with ERP?

4 Q3) Thinking about the systems that have been integrated with ERP, is that near- real-time information-sharing being used to enable joined-up business thinking? Q4) Thinking again about these systems, have they improved your company's ability to maximise business opportunities?

5 Q5) Thinking now specifically about your CRM system, has it improved your company's sales success?

6 Q6) Thinking now specifically about your Business Intelligence system, has it improved your company's ability to make the best of business opportunities?

7 Q7) Thinking now specifically about your planning and scheduling system, has it improved your company's ability to flex operations to maximise business opportunities?

8 Q8) Thinking now specifically about your mobility applications and associated mobile devices, have they improved your company's ability to flex operations to maximise business opportunities?

9 Q9) Thinking now specifically about your work in progress tracking system, has it improved your company's ability to react more quickly to business opportunities?

10 Q10) How good do you think your company is in terms of maximising business opportunities?

11 Q11) What is the nature of your manufacturing?

12 Q12) Which systems, in your experience, are critical to improving a company's all- round ability to maximise business opportunities as they arise?

13 Which of the following best describes your primary job function? Which of the following best describes the industry you are in?

14 Systems and processes for streamlining and improving manufacturing and sales agility. 1.Are the improvements real? 2.Reality versus hype? 3.Cost/benefits? 4.Management issues? 5.Why do WIP tracking, mobility, BI and CRM score lower? 6.Who provides the software and services? 7.ERP vendor, APS, CRM, other? ERP System58% Planning & Scheduling50% Production estimating/costing33% Business intelligence31% CRM25% Forecasting system22% Product configurator19% SFDC17% Computer aided process planning14% MES14% WIP tracking14% S&OP tools14% Project management software14% EDI software14% Sales force automation11%

15 Systems and services for overall business flexibility: what to do, what not to do, and why. 1.What gains, cost/benefits etc do we want/prioritise? 2.How can we maximise the benefits we need? 3.How do we get there? 4.What first? What sequence etc? 5.Relevance of business process improvement/automation 6.What basic minimum IT do you need? 7.What KPIs – effective methods and measures 8.What about people and business culture and department issues 9.Who provides software/services?  ERP vendor?  APS specialists?  Supply Chain software vendors?  Other?