Residential Water Audit Pilot Program By Ryan Kesti Water Conservation Enforcement Aide And Erin Young Water Resources Manager

 Program Advertising  Audit Procedure  Summary of Findings  Pilot Program Plan  Draft of Customer Survey Agenda

 Envelope Snipe  Water Conservation Website How The Program Has Been Advertised

1.Calculate Water Usage For Last Twelve Billing Periods 2.Calculate Gallons Used Per Day 3.Usage in January Of This Year 4.Usage in June/July Last Year 5.Year Home Built 6.Year last meter installed Pre-Audit Procedure

 Check Water Meter (Number and Pre- Audit Reading)  Get Permission to Enter Home/ Home Owner Signing Agreement  Discuss Water Usage And Habits in and Around the Home  Provide Homeowner With Water Saving Materials And Information Audit Procedure

 Bathroom Efficiency  Toilet (Leaks/G.P.F.)  Sinks G.P.M.  Shower G.P.M  Leaks  Hot Water Heater  Size  Temperature Setting  Laundry Efficiency  Washer H.E.?  Leaks? Audit Procedure Continued  Kitchen Efficiency  Faucet G.P.M  Dishwasher (H.E.?)  Leaks?  Garage  Hose Bib  Outdoor (Hose Bibs And Irrigation)  Watering Schedule  Moisture Sensor  Leaks

 Review Findings back in office  Input into Spreadsheet (Estimated Finding As Of 4/21/16)  22 Completed Residential Audits & More On Waiting List  About 95% Owner Occupied  ~40 Products Installed or Provided (Low Flow Faucet Aerators, Low Shower Heads, Shower Head shutoffs)  Old fixtures encountered  ~4 Leaks Found (toilets, shut off valve, waterline connections) Post-Audit Procedure & Findings

 Contact Customer After Two billing Cycles 1.Water Savings 2.Product Satisfaction 3.Change Of Habits  Plan For Program  Where to Expand  How to Better Program Follow-up & Program Plan

Voluntary Customer Feedback

Draft of Customer Survey  Are you happy with the water audit?  Are you saving water as a result of the water audit?  Will you be checking you bill to see if you saved water and money since the water audit?  What is most important to you, saving water or saving money?

 Do you plan to make any other retrofits to save water?  If yes, please indicate here what retrofit(s) you are planning and when you expect to complete them:  If you have any other questions of suggestions on how to improve the water audits, please write them here:  Would you like someone to contact you regarding your responses on this survey? Draft of Customer Survey (Continued)

 Water Commission Comments on Survey? Feedback from you