Copyright © 2015 Leading Point. All rights reserved. OMS ® Order Management System

Copyright © 2015 Leading Point. All rights reserved. Agenda  OMS ® References  Overview  General Flow  Detailed Flow  Benchmarks  Portal Overview  Pluggable Model  Technical Features  Benefits

Copyright © 2015 Leading Point. All rights reserved. OMS ® References  FRiENDi Mobile, part of FRiENDi Group -Location: Oman, Jordan, and Saudi -Usage: Primary Sales and Customer Care Channel -Business Processes: New Customer Activations, Change Ownership, and Change SIM -Channels: USSD, Web, Fax, Scanner  Nawras Telecommunications, a QTel Group Company -Location: Oman -Usage: Secondary Channels such as: Direct Sales, Premium Dealers, and Regular Dealers. -Business Processes: New Customer Activations, Change Ownership, and Change SIM -Channels: USSD, Web, Fax, Scanner

Copyright © 2015 Leading Point. All rights reserved. Overview  OMS is an Order Automation and Back-office Solution  OMS automates manual Business Processes: -Multiple Channels (USSD, Web, Fax, Scanner) -Flexible Back-office Application Verification Workflow  OMS excels as Customer Acquisition and Service System; it increases application processing Volume, Quality, and Speed

Copyright © 2015 Leading Point. All rights reserved. Order Management System (OMS) Solution Description An order automation and back-office solution; excels as Customer Acquisition and Service system. Key Functionality OMS automates manual business processes through the use of fixable back-office application verification workflow. OMS utilizes multiple delivery channels (Web Form, , Fax, Scanner, USSD, and smart phones). Mobile Application Development: Android, and iOS Key Differentiators A world-class company with a regional focus supplying comprehensive IT solutions and consulting services, mainly for Telcos Microsoft Premier Telecommunication Sector Provider in EMEA for 2010 & 2011 References Nawras (Ooredoo), Oman FRiENDi mobile, Oman FRiENDi mobile, Jordan FRiENDi mobile & Virgin Mobile, KSA

General Flow Multiple Channels Fax Scanner Web Form USSD Tablet / Smart Phone Order Management System Automation Services Workflow Services - EAI Automatic Process Competed! Full Process Competed!

Detailed Flow Multiple Channels Fax Scanner Web Form USSD Tablet / Smart Phone

Detailed Flow Form & ID  Leading Dealer Typing  Color Opacity  Dealers Consent  IMSI Barcode  Form Version Barcode  Multiple Business Forms  Multi-page - Form & ID  Batch Form Processing

Detailed Flow Order Management System Automation Services  Receive Application Request and Supporting Documents  Multiple-Channel Support  Process Incoming Requests -Online Channels: Application Data + Attachments -Offline Channels: OCR to capture Application Data Channels Proxy Form & ID

Detailed Flow Order Management System Automation Services Channels Proxy Form & ID Image Recognition Data Extraction:  Barcodes  Handwritten Text  Machine Printed Text  Marks Image Preprocessing:  Deskew, Auto-rotate  Noise Cleaning  Template Matching and Size Correction

Detailed Flow Order Management System Automation Services Channels Proxy Form & ID Image Recognition Business Automation Data Verification:  Business Rules  Validation Rules  Sender Acknowledgement Business Automation:  Full Transactional Support  Automatic Re-submission  Pluggable Integration Adapters: -Core LOB -DMS -Database -Others

Detailed Flow Order Management System Automation Services Channels Proxy Form & ID Image Recognition Business Automation Workflow Services - EAI Workflow Orchestrations  Application is routed between different Back-office users for verification  Supports business process workflows and human workflows  Provides high level of abstraction for business rules  Features dynamic multistep role-based workflows  Supports full history and audit tracking  Equipped with powerful workflow editor and UI form designer  Saves the documents locally or to a DMS  Data is fully indexed and searchable

Detailed Flow Order Management System Automation Services Channels Proxy Form & ID Image Recognition Business Automation Workflow Services - EAI Middleware & Resubmission Workflow Orchestrations  Backend systems are notified and updated  Integration Hub: Supporting many integration adapters  Reliable Messaging Platform supporting store-and-forward capabilities to ensure reliable and definite delivery of messages  Supports atomic and long running transactions to ensure data consistency and no data loss  Supports automatic resubmission for failed requests, without the need for human or manual intervention

Detailed Flow Order Management System Automation Services Channels Proxy Form & ID Image Recognition Business Automation Workflow Services - EAI Web Portal Middleware & Resubmission Workflow Orchestrations  Check the correctness of data  Update any missing information  Submit the application  Multi-lingual and supports Integrated Security  Various reports, and rich Dashboard  Features a Trouble Ticketing module  Provides full Administration & Configuration  Sophisticated dispatching algorithm that is self-balancing based on the number of connected back-office users and available applications

Benchmarks – Automatic Process Order Management System Form & ID Automatic Process Manual Verification Process Create Customer and Activate Line Verify and Update Customer Information Single Transaction Duration OMSTraditional Requests per minute Daily Capacity 30 seconds5 minutes? 2*2*100 = *25? = 5 400*60*24 = 576,0005*60*24 = 7200

Benchmarks – Manual Verification Process Order Management System Form & ID Automatic Process Manual Verification Process Verify and Update Customer Information Create Customer and Activate Line Time consumed per request (Minutes) OMSTraditional Daily verified requests Total Time needed (Hours) Number of Employees needed

Portal – Home Page  Multi-Lingual  Active Directory or Custom  Complete Workflow Requests  Monitor Application Queues  Advanced Search  Rich Dashboard  Administration & Configuration  Trouble Ticketing  Multiple Business Processes

Portal – Home Page  Pending queue is used to view pending requests that needs review and approval  Exception queue is where one can send requests that needs more investigation or examination  Redundant queue is for redundant requests  Invalid queue is for invalid requests  Main Menu is Role-based  This Sub-menu is for a Business Process  If the system has more than one process, each process will have a separate Sub-menu

Application Verification & Approval

 New Business Form  Data fields map to paper form fields only  No need for long activation forms  Automatic Integration  Redundant Checks  Dealer Quality and Commissions  Exception Queue  Rejection for Invalid documents (Ex: ID)  Reminders for documents’ submission (SMS)  Automatic Barring /Termination (Configurable)  Alternatively, immediately Bar/Terminate the line

Copyright © 2015 Leading Point. All rights reserved. Pluggable Model  All Modules are Run-time Replaceable: -New Channel -New OCR technology -New Backend systems -Different Workflow system -New DMS  Ex: Adding a new Business Process using a Fax Channel: -Design Paper Form & OCR regions (using OMS OCR region editor) -Design Workflow (using OMS Workflow Designer) -Design UI Form (using OMS UI Form Designer) -Create a new Business Integration Adapter -Just deploy the new Business Integration Adapter and new configuration, no need to redeploy the OMS System Order Management System Automation Services Channels Proxy Image Recognition Business Automation Workflow Services - EAI Workflow Orchestrations Middleware & Resubmission Web Portal

Copyright © 2015 Leading Point. All rights reserved. Technical Features  The Portal is a Web Application (Seamless Updates)  Scalable (Deployed on Farms)  Pluggable Module for extension  Multi-language Support  Full History Tracking and Reporting  Web Interface for Administration, Configuration and Error/Log Messages  Instrumentation Support (Full event dumps for Data Warehouse Reporting)  Integrated Security (Active Directory or Custom Credential Store)  Latest Microsoft Technologies (.NET 4.5, WCF, WF, SQL Server)

Copyright © 2015 Leading Point. All rights reserved. Benefits  Automate Business Processes seamlessly  Increase Application Processing capacity  Efficient use of employees’ time with the flexible dispatching solution and the user-friendly interface  Reduce man-power needed to process applications  Reduce time ‐ to ‐ market of new services  Multi-Channel Support  Centralize all Sales Channels

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