Technical Services for Cisco ONE Software Presenter Name Presenter Title Date

2 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Technical Services for Cisco ONE Software Notes: Update colors and bring into new template. Update icons at bottom to ones from Atlantic set here: i30oyib0nsmn7omb77f7yv6r 4wiw Software Support Service (SWSS) Technical Support, Updates/Upgrades, License Portability, Access to Ongoing Innovation Smart Net Total Care (SNTC) or Partner Support Services (PSS) or Combined Services Technical Support (Hardware + Operating System, APIs), Device Replacement, Contract and Device Management (SNTC) Access Cloud Data Center WAN Advanced Applications Foundation Advanced Security * Existing named service Infrastructure Data Center SuiteWAN SuiteAccess Suite Cisco ONE Software Technical Services

3 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Technical services from Cisco and our certified partners enable the primary features of Cisco ONE Software and help maximize business outcomes and protect your investment. Notes: Update colors and bring into new template. Cisco ONE Software Technical Services Software Support Service (SWSS) is required at point of sale and for continued access to ongoing innovation and license portability beyond year one. Cisco Smart Net Total Care (SNTC) is highly recommended to help ensure coverage for Cisco base OS software and hardware. Pairing software and hardware support together provides the best set of benefits to reduce costs and keep your business on track. 3 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

4 SWSS SWSS protects your business continuity, helps you deliver services to your customers, and protects your long term investment. SWSS for Cisco ONE Software provides access to ongoing innovation and new technology from Cisco, and enables license portability to protect your investment. SWSS also includes: Access to the award-winning TAC for software issues,24-hour, 365 days a year. Major upgrades, minor updates, and maintenance for licensed software applications Access to online resources that help answer questions and provide software downloads SNTC To help ensure your Cisco base OS software and hardware is protected, Cisco Smart Net Total Care (SNTC) provides 24-hour global support for the underlying hardware platforms where Cisco ONE Software is deployed. Cisco Smart Net Total Care includes: Access to the TAC for hardware and base OS software issues 24 hours a day, 365 days a year Software updates for base OS software Advance hardware replacement Entitlement to smart capabilities: Self-service access to the SNTC portal, free download of the Cisco collector software, and community support for the portal and collector Access to online resources that help answer questions and provide software downloads Notes: Update colors and bring into new template. Remove gradients. Cisco ONE Software Value Proposition Three Years SWSS Renewal Discounts are greater than a One Year SWSS Renewal SWSS protects your business continuity, helps you deliver services to your customers, and protects your long term investment. SWSS for Cisco ONE Software provides access to ongoing innovation and new technology from Cisco, and enables license portability to protect your investment. SWSS also includes: Access to the award-winning TAC for software issues, 24-hour, 365 days a year. Major upgrades, minor updates, and maintenance for licensed software applications Access to online resources that help answer questions and provide software downloads To help ensure your Cisco base OS software and hardware is protected, Cisco Smart Net Total Care (SNTC) provides 24-hour global support for the underlying hardware platforms where Cisco ONE Software is deployed. Cisco Smart Net Total Care includes: Access to the TAC for hardware and base OS software issues 24 hours a day, 365 days a year Software updates for base OS software Advance hardware replacement Entitlement to smart capabilities: Self-service access to the SNTC portal, free download of the Cisco collector software, and community support for the portal and collector Access to online resources that help answer questions and provide software downloads SWSSSNTC

5 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Technical Support Services Cisco TAC Technical Assistance Center Online Resources Advance Hardware Replacement Software Updates Cisco Smart Net Total Care TM Smart capabilities Extend the value of foundational support services Award-winning technical support services Installed Base Visibility ! Contact Status Relevant Security & Product Alerts EoX Details Uncovered Devices ! Smart Net Total Care A proactive support service Notes: Update colors and bring into new template. Update icons to ones from Atlantic set here: i30oyib0nsmn7omb77f7yv6r 4wiw 5 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential

6 Technical Services for Cisco ONE Software * Standard HW/SW warranty is 90 days. See for more information. Proactive Software Support (Required for Cisco ONE Software Suites) 24 x 7 Cisco TAC Software Support Registered Access to Cisco.com Enables License Portability Access to Ongoing Innovation Suite Software Updates Infrastructure Support (Hardware and Base OS) 24 x 7 Cisco TAC Hardware and Base OS Support Registered Access to Cisco.com Base OS Updates Advance Hardware Replace Smart Call Home Diagnostics and Alerts Entitlement to Smart Capabilities ( See Slide X) Device Diagnostics Alerts Mgmt Installed Base and Contract Mgmt Standard Warranty*XXXXXXXX Software Support Service (SWSS) Smart Net Total Care (SNTC) Notes: Update colors and bring into new template.

7 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Notes: Update colors and bring into new template. Cisco ONE Technical Service Levels and SKUs Service Program Hardware + Base OS Cisco ONE Software 8x5xNBD8x5x424x7x424x7x2 8x5xNBD Onsite 8x5x4 Onsite 24x7x4 Onsite 24x7x2 Onsite SWSS Smart Net Total CareCON-SNTCON-SNTECON-SNTPCON-S2PCON-OSCON-OSECON-OSPCON-PREMCON-ECMU Smart Net Total Care 3 Year CON-3SNTNACON-3SNTPNA CON-3OSPNACON-3ECMU Partner Support Service (PSS) CON-PSUT (USC) CON-PSUECON-PSUPCON-PU2PNACON-PSOECON-PSOPCON-PSO2CON-PSBU CON-PSRT (ROW) Combined Services 1.4 CON-NCDTCON-NCDECON-NCDPCON-NCD2CON-NCDCSCON-NCD4SCON-NCD4PCON-NCD2PCON-NCDMU Combined Services 1.6 CON-NCFTCON-NCFECON-NCFPCON-NCF2CON-NCFCSCON-NCF4SCON-NCF4PCON-NCF2PCON-NCFMU Combined Services 1.8 CON-NCHTCON-NCHECON-NCHPCON-NCH2CON-NCHCSCON-NCH4SCON-NCH4PCON-NCH2PCON-NCHMU Combined Services 2.0 CON-NCJTCON-NCJECON-NCJPCON-NCJ2CON-NCJCSCON-NCJ4SCON-NCJ4PCON-NCJ2PCON-NCJMU

8 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Cisco ONE Software with Services Reduces TCO Example: ISR 2900 Overall total TCO reduced by ~40%, because you don’t have to purchase new licenses with new hardware purchases A La Carte Cisco and 3 rd Party US$928K UC 3 rd Party WAAS 3 rd - Party SBC Cisco SMART net™ Security Base HW Cisco 2900 Series ISR SMARTnet 3 rd SS $116K Cisco ONE Software with Services 7-year TCO = US$1.4M (33% customer benefit) US$664K SWSS Cisco One Advanced Cisco One Foundation Cisco SMARTnet Base HW Cisco 2900 Series ISR US$354K SWSS SMARTnet $84K SWSS SMARTnet 3 rd SS Notes: Update colors and bring into new template. Remove gradients and drop shadows.

9 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Cisco ONE Info & Support Notes: Update colors and bring into new template. Add thank you and closing slide to match slides 35 & 36 in this deck: 9g4c76x7z9c1cjz3oaxelmbr x5vlf Help withAssistance DescriptionResource & Contact Info Understanding Cisco ONE Ordering Guide, Promotions & Incentives, Success Stories, VoDs & Training, Data Sheets & Literature, Smart Account Info….updated weekly! Partner Community for Cisco ONE: Disti Central Cisco ONE page: Creating a Cisco ONE Proposal Pre-sales assistance including: BOM Preparation and/or Conversion, Ordering Help, TCO Analysis Partner Helpline: Call: Please select Options "5-1-1" Open a Case Online: to: Partner Community Online Help: ograms_tools/partnerhelpline ograms_tools/partnerhelpline Post Order / Post Sales Assistance with any post-sales question Technical Assistance Center (TAC): All Other Questions For issues falling outside of the above resources Send to:

10 © 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Thank You