THE ABC HOSPITAL Better Discovering Your Needs 1

Purpose  To learn more about your facility and potential needs Process  Briefly introduce Georgia-Pacific  Share some industry trends that may be of interest to you  Ask you questions to better understand your needs  Answer your questions so we can uncover potential solutions Payoff  By the end of our discussion agree together on next steps Purpose, Process, Payoff

Linerboard Medium Packaging Bleached Board Kraft Cellulose Retail Professional International Communication Papers Structural Panels Lumber Gypsum Chemicals Who is Georgia-Pacific? PackagingConsumer ProductsBuilding Products

Comprehensive Product Portfolio Washroom and Wiper Solutions GP Professional A Leader in Value-Added Innovative Solutions Soap & SanitizersTowelTissueWipers NapkinsBeverageMeal Service Food Services Solutions

Critical Issues for Healthcare Facilities  Increasing hygiene and patient safety  Reducing HAIs (Healthcare-Associated Infections)  Ensuring patient satisfaction  Reducing excess product usage  Managing waste reduction/disposal  Meeting environmental objectives  Improving operational efficiency  Managing costs Did you know? 82% of Hospital patients and visitors took notice of an installed automated touchless dispenser and the majority believed that this indicated the hospital cared about preventing the spread of germs. - GP Custom Internal Research, 2007

Key Trend: Hygiene and Patient Safety  Healthcare continues to face pressure to reduce HAIs (healthcare-associated infections) such as MRSA*, C-difficile**, etc. and hygiene and patient safety is becoming a higher profile issue – CMS (Centers for Medicare and Medicaid) will no longer reimburse hospitals for cost associated with ten specific avoidable conditions (including certain types of HAIs) as of October, 2008  Impact – Hand washing compliance is critical to help reduce infections and due to the high frequency of hand washing many facilities are faced with: Hand irritation and dryness by medical staff Constant maintenance of medical staff areas to refill soap and paper towel dispensers Excess product usage and waste Current Healthcare Trends *MRSA- Methicillin Resistant Staphylococcus Aureus **C-difficile– Clostridium Difficile

Key Trend: Hospitals are run more like businesses every day  Managing the balance between cost control and risk management while maintaining high patient satisfaction is key  Impact – Increased focus on operational efficiency to reduce costs and optimize productivity – Investment in technology to realize process improvements, reduce errors, and improve the flow and management of information – Competition and consumerism are making image more critical to success and a need to differentiate facility Current Healthcare Trends

Key Trend: Environmental Awareness and Sustainability  Healthcare organizations such as AHA (American Hospital Association), Practice Greenhealth, etc. endorse EPP (Environmentally Preferable Purchasing) EPP reduces overall environmental impact, provides a healthier environment for patients, workers, employees, etc.  Impact – Pressure to reduce waste and overall impact to the environment 80-85% of a healthcare facility’s waste is normal commercial waste paper, cardboard, metal, glass and plastic – Green building principles have a strong influence in hospital construction Current Healthcare Trends

Help Us Better Understand Your Needs By asking you several questions, we will:  Identify your specific needs relating to hygiene, operational efficiency and the environment  Confirm that we have captured them accurately  Develop the best product solution specifically for your facility

 Conduct an In-Call Facility Assessment with your permission and guidance  Answer any questions that may come up before we develop a proposal based on your identified needs  Present an ideal solution proposal based on a clearer understanding of your needs Our Next Steps…