Managing Through Success Part 2 Knowledge Management Week 7 Enabling Knowledge Management Data Information Knowledge Wisdom

Handouts Peter Senge: Sharing Knowledge Hauschilde et al: Creating a Knowledge Culture Listen: / A replay of BBC Radio 4 ‘The Long View’ available until Monday March 6th discussing Google and drawing parallels with popular magazine of the past

Knowledge Management Key modern management tool Necessary to sustain competitive advantage Knowledge is power Process of making effective and efficient as well as creative use of all knowledge within an organisation for its benefit New technologies help support this Culture of organisation seen as ‘learning’

Knowledge Hierarchy Wisdom Knowledge Information Data Creating the Knowledge Based Business Amidon and Skyrme

Definitions Data Facts, observations Information Data with context Knowledge Information with meaning Wisdom Knowledge with insight

Intellectual capital audit Knowledge economy Intangible resources Brand Goodwill Experience Organisational memory Individual resource