60,000 Travelers >80 Countries >$800m Annual Spend LYNC CALL CENTERS MOVING TO SINGLE ONLINE BOOKING TOOL ACCESS THROUGH FAMILIAR TOOLS Outlook, Lync, Sharepoint 5,000 Employees everyday

Reimbursement of “reasonable and necessary” in the conduct of business Guidelines but no strict per diems Receipts not necessary under $75 in US Cell phone reimbursement capped at $75 Hotel bills must be itemized Expense reports due within 30 days Some supervisor discretion within approval limits Travel and Expense Policies

TripTracker Create competition through openness Access to every trip for the past 3 years 30 levels of hierarchy Key metrics – program score Outsourced development in Excel Cloud distribution through SharePoint to 600 users

Data Driven Analysis

What can we predict? How much can a few cents per mile really matter? World-wide# of Employee w/ Preferred AirlineValidation: Predicted Preferred Airline vs. Actual Preferred Airline FY10 and FY11FY12H1in Both 2 PeriodsMatch: # of EmployeeMatch: Ratio: E/D Domestic26,44213,4558,2496,55079% International18,5315,9892,6771,56959% Global DomesticUS Domestic Preferred StatusCost Per MileCost DifferenceCost Per MileCost Difference Has Preferred Carrier$ 0.229$ 21,510,173$ 0.189$ 5,285,823 No Preferred Carrier$ 0.188$ 0.175

Country comparisons We can find predictability by looking at rich data sets and interpreting what we see CountryCarrierRegional Market Share FranceAir France69% GermanyLufthansa64% UKBA57% RussiaAeroflot60% PortugalTAP73% Notice any Trends?

What is the greatest cost of planning travel? Productivity 1 hour of booking per trip = $40M 8 hours of lost productivity per trip = $320M Providing more informed choices to travelers improves their productivity.

16 Exact location and time integrated into the search Targeted choices based on smart profile Hotel suggestions based on relevant schedule, location, CRM intelligence, price, and policies Social interaction and coordination among meeting participants

Questions