CRISIS MANAGEMENT PLAN HONOLULU ZOO | DECEMBER 3, 2013

IMPORTANCE A crisis management plan is necessary to the Honolulu Zoo Crises could arise at any time as the zoo deals with thousands of people and animals every single day Hopefully, this plan will never need to be implemented It is important nonetheless

CRISIS MANAGEMENT PLAN CONTENTS Letter from CEO Employee Acknowledgement Form Crisis Management Rehearsal Dates First Action Date Crisis Management Team Contact Sheet (Internal and External) Risk Assessment Crisis Incident Report Sheet Proprietary Information Crisis Management Team Communication Strategy Worksheet Secondary Contact Sheet Crisis Control Center Location

EMPLOYEE ACKNOWLEDGEMENT FORM Should be signed by all employees to state that they understand the contents of the plan

CRISIS MANAGEMENT REHEARSAL DATES This plan is to be rehearsed each year. The following are the dates for the plan to be rehearsed: Wednesday, December 3, 2014 Thursday, December 3, 2015 Monday, December 5, 2016 Monday, December 4, 2017 Monday, December 3, 2018

FIRST ACTION DATE The plan should be carried out in the event of a crisis or emergency

CRISIS MANAGEMENT TEAM CONTACT SHEET Internal and External Contacts Contacts include but are not limited to the Zoo Director, the President of the Honolulu Zoo Board of Directors, the Honolulu Fire Department, etc.

RISK ASSESSMENT Fire Theft or Vandalism Act of Terrorism Animal Attack Flooding and Tsunamis Lava Flow

CRISIS INCIDENT REPORT SHEET To be filled out by the individual handling the crisis This person is the main emergency contact

PROPRIETARY INFORMATION Information included in this presentation and the crisis management plan is confidential Employees and crisis team members must remember confidentiality

SECONDARY CONTACT SHEET These people should still be contacted, they just aren’t as high priority contacts as the primary contact sheet Includes but is not limited to the rest of the members of the Honolulu Zoo Board of Directors and the Mayor of Honolulu

CRISIS CONTROL CENTER Diamond Head Theatre 5 minutes away Large and spacious with easy access and a large parking lot Holds approximately 500 people