SPLOST VII 911 Upgrade Projects

Gail Lane, Hall County 911 Director How 911 is funded: -911 fees -User fees -General Fund supplement (approximately $1 million )

911 Upgrade Projects Revenue sources need to be identified in order to fund the following projects: -Emergency 911 Telephone System Upgrade -Radio Console System Upgrade -Public Safety Communications System Upgrade Gail Lane, Hall County 911 Director

Phone System Upgrade What needs upgrading? -Positron Life Line 100 Controller -“Heart of the network” -This is what takes in the 911 calls Why does it need upgrading? -Reached the end of life in April No longer installed -Maintenance- Best Effort -In service 24/7, 365 days a year Gail Lane, Hall County 911 Director

Phone System Upgrade What else needs upgrading? -Positron Power Suite of Servers -“Brains of the network” -Shows location of calls Why does it need upgrading? -Uses Windows 2000, now obsolete -Reached the end of life in July No longer installed Maintenance- Best Effort -In service 24/7, 365 days a year since Dec Gail Lane, Hall County 911 Director

Phone System Upgrade What else needs upgrading? -Positron Power Workstation -“Body of the network” -Allows calls to appear on 911 operators’ screens Why does it need upgrading? -Uses Windows XP, now obsolete -Reached the end of life in April No longer installed Maintenance- Best Effort -In service 24/7, 365 days a year since June 2007 Gail Lane, Hall County 911 Director

Radio Console System Upgrade What needs upgrading? Motorola Centracom Gold Console System Jimmie Taggart, E-911 Communications Systems Manager

Radio Console System Upgrade Why do we need to upgrade the Motorola Centracom Gold Console System? -It operates on Windows XP, which is now obsolete? -It has run 24/7 since it was purchased in 2005, generating a lot of use and therefore wear on the system -In 2009, the company that makes the system stopped expanding it (in other words, they no longer made upgrades to the system) -In 2018, the company will no longer supply parts to the system. Jimmie Taggart, E-911 Communications Systems Manager

Radio Console System Upgrade What will be upgraded with the system? Client Workstation Central Electronics Bank (CEB) Console Interface Electronics Unit (CIE) Jimmie Taggart, E-911 Communications Systems Manager

Public Safety Communications System Upgrades What needs to be upgraded? 1.) Software 2.) Infrastructure 3.) HVACs at Remote Sites Jimmie Taggart, E-911 Communications Systems Manager

Public Safety Communications System Upgrades Why do we need to update the Software? -We need to upgrade the 800MHz Trunking System 7.4 to the 7.14 (or latest) version, which is IP-based. -Keeping our current level of integration between the console system and the communications system -Double our radio call capacity Jimmie Taggart, E-911 Communications Systems Manager

Public Safety Communications System Upgrades Why do we need to update the Infrastructure? -The Trupoint 5000 modems, which are located at each remote site, were discontinued in In June 2011, it was reclassified to maintenance only (they are down until repaired). -Dec. 31, repair and return support ends Jimmie Taggart, E-911 Communications Systems Manager

What happens when Trupoint modems are working: Jimmie Taggart, E-911 Communications Systems Manager Continuous coverage throughout Hall County

What can happen when Trupoint modems goes down: Left: Two links down—Public Safety officials unable to communicate with Dispatch in South Hall.* Jimmie Taggart, E-911 Communications Systems Manager Two links down RESULT: Public Safety officials in South Hall are unable to communicate with 911 Center (delayed response)

What can happen when Trupoint modem goes down: Jimmie Taggart, E-911 Communications Systems Manager Master Site (Gaines Mill) is down RESULT: Entire County in the dark— equates to MAJOR delays in response

Public Safety Communications System Upgrades Why do we need to update the HVACs at the Remote Sites? - If overheated, the site can go down, delaying response times across the county. Jimmie Taggart, E-911 Communications Systems Manager

Questions?