College Lane Surgery Patient Participation Group Meeting 14 th April 2016 Dr Jordache Myerscough

Staff Update:  Dr Ed Platford – GP Partner – April 2016  Dr Joseph Firmin – Foundation Year 2 – April 2016  Mrs Amanda Stanley – Practice Nurse – April 2016  Mrs Andrea Robinson – Practice Nurse – June 2016  Mrs Stacey Wilson – Apprentice HCA – March 2016  Miss Holly Walker – Medical Receptionist – March 2016 Practice Update

Student Placements:  1 st, 2 nd and 4 th Year Medical Students  Physicians Associate  Nursing Students On Line Services: Prescriptions, Appointments and Summary Care Record 1247/9187 – 13.5% Register at Reception with Identification Electronic Prescriptions: Order and collect from a nominated Pharmacy, you choose. Practice Update

The Practice team are completing The Yorkshire Three Peaks – 11 th June 2016 in aid of MacMillan Nurses and Wakefield Downs Syndrome The Yorkshire Three Peaks Challenge includes:  Pen-y-Ghent (691 metres) Pen-y-Ghent  Whernside (728 metres) Whernside  Ingleborough (723 metres) Ingleborough  £1000 Charity Walk JUSTGIVING.COM/COLLEGELANESURGERY

CQC

What do we stand for? As an integral part of the community, College Lane Surgery Primary Health Care Team aims to excel in providing a service that improves the health, well-being and lives of our Practice population. This will be achieved by a balanced and well-motivated team of health professionals and practice staff working in partnership with our patients. We aim to support, develop and challenge all our staff and maintain our long running commitment to high clinical standards and training of doctors, nurses and other healthcare professionals. JE

Five Key Questions  Are we safe? – AUDIT and SEAs  Are we effective? - QoF  Are we caring? – Pt surveys  Are we responsive to people’s needs? - PPG  Are we well-led? KN

What are we proud of? “Excellence in clinical practice and patient care” 100% QoF Achievement Active member of network 2 – Chair Dr Eastwood 10 out of 10 on Prescribing indicators Clinical Governance Group JE

ASPIRE Feedback Summary JM

Teaching and Training  GP Training Practice status – proud and long tradition – Since 1993  GP Registrars – 50+  2 Experienced GP trainers and recently retired trainer  Dr Needham – Honorary Senior Lecturer at Leeds Medical School  2 GPs currently completing the PGC of PME at Leeds University  Retention of trainees as permanent staff  Foundation Doctors  Physician Associates in training  Medical Students – 1 st, 2 nd, 4 th Years  Student Nurses & Apprentice HCAs  Hub for Wakefield Advanced Training Practice project (HEE)  Nurse Lesley Carlisle awarded Practice Educator and Mentor of the Year Award 2014 by Leeds Metropolitan University after being nominated by one of her students. KN

Confidence and trust in the GP Percentage of patients saying they have trust and confidence in their GP Area TeamCCGPracticesNational Average Did you have confidence and trust in the GP you saw or spoke to? Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those who got an appointment: Practice bases range from 36 to 313 %Yes = %Yes, definitely + %Yes, to some extent JE

Success in getting an appointment Percentage of patients who said they were able to get an appointment last time they tried to see or speak to a GP or nurse Area TeamCCGPracticesNational Average The last time you wanted to see or speak to a GP or nurse, were you able to get an appointment to see or speak to someone? Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those completing a questionnaire: Practice bases range from 37 to 311 %Yes = %Yes + %Yes, but I had to call back closer to or on the day KN

Convenience of appointments Percentage of patients saying their appointment was ‘convenient’ Area TeamCCGPracticesNational Average How convenient was the appointment you were able to get? Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Base: All those who got an appointment: Practice bases range from 27 to 257 %Convenient = %Very convenient+ %Fairly convenient KN

Ease of getting through to GP surgery on Percentage of patients saying it is ‘easy’ to get through to someone on the phone Generally, how easy is it to get through to someone at your GP surgery on the phone? Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses Area TeamCCGPracticesNational Average Base: All those completing a questionnaire: Practice bases range from 37 to 326 %Easy = %Very easy + %Fairly easy KN

Access to appointments  How have we acted on the patient survey?  Encouraged online access  Increased the number of online and telephone appointments available (PM telephone slots)  Electronic Prescribing – freed up reception  Increased number of phone lines KN

Older People  Dementia DES 2015/16 The practice focused a range of activities and improvements for staff and in conjunction with our patient group to train and raise awareness. JM

At Risk – 794 Letters sent 285 pts Dementia Assessments 6 CIT <8 = 2576 CIT >= 8 = pts Declined or did not respond Also 8 patients opportunistic, “not at risk” patients with 6-CIT >=8 DEMENTIA SCREENING What happened? How many identified with cognitive impairment? JM

Further Outcomes  Dementia Friendly Training: 85+% of staff completed training.  Dementia Action Alliance: April 2015, Membership. (EW)  The Kings Fund Assessment: “Is your health centre dementia friendly?”. Completed the Assessment Tool with volunteers from our PPG and a new member of staff actioning a number of changes to the building and entrance.  Alzheimer’s Society Wakefield. Action Plan agreed and implemented. JM

Further Outcomes  Dementia Innovation Fund. Successful bid for internal and external facilities to improve the experience for our patients, families and the community.  Dementia Awareness Event: Open Day 22nd September 2015  PPG led with partners from Age UK, Carers Wakefield, Dementia Friends Trainer, Dementia Action Alliance, Health Trainer, Practice Nurse, GP and practice staff. JM

If you wish to contact the Patient Participation Group here is their address: