Management Presentation Phone ELDERS 6/41 DENHAM STREET, TOWNSVILLE CITY QLD ROSS RIVER ROAD, AITKENVALE QLD 4814 (OPP STOCKLAND & CENTRO SHOPPING CENTER)

Index Page Welcome to Elders Real Estate 3 What Elders Property Management Team offer4 Elders Mission5 Structure of Elders6 Level of Service 7 Letting Services8 Maintenance/Inspections9 Arrears / Management / Fees10 Internet Marketing11 Window Display and Signage12 Overview of our Services13 Elders Insurance14 Choosing Elders is Choosing Success15 6/41 DENHAM STREET, TOWNSVILLE CITY QLD 4810 Tel: ROSS RIVER ROAD, AITKENVALE QLD 4814 Tel: (OPP STOCKLAND & CENTRO SHOPPING CENTER)

At Elders Real Estate, our aim is to maximise the long-term return on your investment properties. There is no better example of this commitment than Elders Real Estate, where clients and customers alike benefit from an enthusiastic and professional property management team. With the changing face of technology within the service industry, specialised personal service, backed by professional and innovative property management skills is the major focus to which Elders Real Estate are firmly committed. 6/41 DENHAM STREET, TOWNSVILLE CITY QLD 4810 Tel: ROSS RIVER ROAD, AITKENVALE QLD 4814 Tel: (OPP STOCKLAND & CENTRO SHOPPING CENTER)

Elders Property Management Team offer  Professional Management Accounting System  Detailed Routine Reports with photographs (quarterly)  Electronic record keeping  Streamlined Arrears Process  Friendly Experienced and Helpful Team  Regular Communication  Knowledge of the Local Townsville Rental Market 6/41 DENHAM STREET, TOWNSVILLE CITY QLD 4810 Tel: ROSS RIVER ROAD, AITKENVALE QLD 4814 Tel: (OPP STOCKLAND & CENTRO SHOPPING CENTER)

Elders Mission Our Mission is to become the most prominent Real Estate office in the Townsville area. We will be focused, committed and aim to provide a unique level of service and professionalism. We know that our service will deliver results. We will take an active interest and enthusiasm of what our area has to offer. We will show honesty, integrity, courtesy and care. 6/41 DENHAM STREET, TOWNSVILLE CITY QLD 4810 Tel: ROSS RIVER ROAD, AITKENVALE QLD 4814 Tel: (OPP STOCKLAND & CENTRO SHOPPING CENTER)

“Total Real Estate Solution Services” We have always sought to strengthen our bond with clients by leveraging our traditional real estate values and expertise in establishing partnerships with our customers and grow and manage our property and commercial portfolio. We aim to be the best service provider amongst the real estate agencies in Townsville, using our strength, local knowledge and experience. Elders Townsville Vision 6/41 DENHAM STREET, TOWNSVILLE CITY QLD 4810 Tel: ROSS RIVER ROAD, AITKENVALE QLD 4814 Tel: (OPP STOCKLAND & CENTRO SHOPPING CENTER)

Elders Real Estate  Over 400 offices Australia Wide  One of Australia’s big 5 franchise groups  A brand name that’s been recognised since1839  Market research results – Elders is a name that engenders trust  Positive brand image  Elders – Australian for Real Estate  One of the top 10 Australian most recognised brands 6/41 DENHAM STREET, TOWNSVILLE CITY QLD 4810 Tel: ROSS RIVER ROAD, AITKENVALE QLD 4814 Tel: (OPP STOCKLAND & CENTRO SHOPPING CENTER)

We offer you a “ Level of Service” that delivers: Secure rental returns Effective advertising and exposure Rigorous selection process of reliable tenants Consistent monitoring and maintenance of property Competitive fees with extensive services Thorough and accessible documentation Compliance with increasingly complex rules and regulations The famous Elders brand name. There is a complex mass of consumer and trade practices legislation and regulations that apply to property management. Penalties can apply if mistakes are made. Dealing with this is best left to the experts, leaving you to get on with your life. At Elders Real Estate nothing is left to chance and you are always fully informed. What happens after you list your Investment Property With Elders Real Estate…. 6/41 DENHAM STREET, TOWNSVILLE CITY QLD 4810 Tel: ROSS RIVER ROAD, AITKENVALE QLD 4814 Tel: (OPP STOCKLAND & CENTRO SHOPPING CENTER)

Letting Services Our Leasing Consultant will take digital photos of the property, which is then placed, on our unique Elders web site, domain.com, home hound.com & realestate.com.au. Upon receiving inquires from the web site, newspaper, and window display or our rental list, an open home is arranged with the prospective tenants. Once a detailed application form has been filled out and the Privacy Forms are signed, we follow a strict tenant selection process. All applicants must provide 100 points of identification and they are searched on the TICA (Tenancy Information Centre of Australia) for any defaulted listings. Private landlords can also be searched through council records so we can confirm the prospective tenants have provided us with the correct owners details, also references from previous agents are always in writing. Once we have compiled all the relevant information required for the prospective tenants, you will then be notified by our Leasing Consultant and you make the final choice. The cost for the letting service is one week’s rent plus GST and is only charged on each new tenancy. When it comes time for renewing the agreement, you will be contacted by our Team to discuss the current market conditions and rental reviews. We also receive your feedback on the inspections completed and any concerns during the tenancy, prior to renewing for another term. 6/41 DENHAM STREET, TOWNSVILLE CITY QLD 4810 Tel: ROSS RIVER ROAD, AITKENVALE QLD 4814 Tel: (OPP STOCKLAND & CENTRO SHOPPING CENTER)

Maintenance and Inspections Our Property Management Team has a Property Officer who specialises in Maintenance and Inspections for your property. All maintenance is handled as a high priority and only qualified and insured tradespeople are employed. You will always be contacted for any maintenance or repairs required however, if there is an emergency after hours, our office has tradespeople available 24 hours per day 7 days per week. All accounts for work completed will be paid directly from your rental monies. Maybe, you prefer to carry out all the maintenance, or you may know tradespeople who can do this for you, Elders will certainly meet with your requests. Every 4 months you will receive one of our professional inspection reports, and wherever with photographs of before and after which will highlight any repairs or maintenance necessary. Routine repairs keep your home in excellent condition and always attract good tenants. Unfortunately, at times some houses are not been kept in good order or cleaned to our satisfaction. We will issue a Notice to Remedy Breach to the Tenant outlining our concerns. Full Entry and Exit Reports are completed for each new tenancy and any disputes with tenants are handled with professionalism and diplomacy. Due to our mediation training, most bond disputes can be solved without the worry of Small Claim Court proceedings. 6/41 DENHAM STREET, TOWNSVILLE CITY QLD 4810 Tel: ROSS RIVER ROAD, AITKENVALE QLD 4814 Tel: (OPP STOCKLAND & CENTRO SHOPPING CENTER)

Arrears Process Paying the rent is hassle free for our tenants, although at times rent delays can occur. Our Arrears System is programmed to print off daily and outlines any tenants who are currently in arrears. We will act accordingly to the Residential Tenancy Act and up to date calls to you will be made to advise of the necessary steps we have taken. If monitored daily we can ensure the matter is dealt with quickly and efficiently. Management For all Property Investors, we emphasise the importance of being protected by “Landlord Insurance” This insurance is additional to building and contents insurance and is designed to protect owners in the event of wilful damage and loss of rent. We recommend Landlord’s to contact their broker to arrange cover, which is certainly peace of mind. Elders will provide a direct deposit into your account either mid month or monthly and a full-computerised statement will be provided. At the end of Financial Year you will receive a detailed Statement outlining the gross rents and expenses for the year. Fees Full Management and Rental Collection8.5% + GST neg. Letting Services under full ManagementOne weeks rent +GST Postage and Petties$8.00 per month + GST Advertising$100 per advertisement 6/41 DENHAM STREET, TOWNSVILLE CITY QLD 4810 Tel: ROSS RIVER ROAD, AITKENVALE QLD 4814 Tel: (OPP STOCKLAND & CENTRO SHOPPING CENTER)

Internet Marketing Why Landlords list with us… 80% of our rental enquiries are sourced from our website hence we strongly recommend all our landlords to use this option in order to rent your home quickly to the right tenant. 6/41 DENHAM STREET, TOWNSVILLE CITY QLD 4810 Tel; ROSS RIVER ROAD, AITKENVALE QLD 4814 Tel: (OPP STOCKLAND & CENTRO SHOPPING CENTER)

Window Display Your property will be displayed 24/7 Gone are the days where a Window Display should be exclusively for the Sales Department… Property Management is just as important! Sign Boards “Signs sell 24 hours a day” A sign will be erected at your property until your home is leased. 6/41 DENHAM STREET, TOWNSVILLE CITY QLD 4810 Tel: ROSS RIVER ROAD, AITKENVALE QLD 4814 Tel: (OPP STOCKLAND & CENTRO SHOPPING CENTER)

Overview of Our Services For Lease Sign Window Display Digital Photos Open Homes for Tenants Streamlined Systems Secure Rental Returns Effective advertising Rigorous Selection process for Tenants Consistent Monitoring and Maintenance Thorough and accessible documentation State of Art web site Routine Reports Market Rent Reviews Direct Deposits into your bank account Regular Communication A competitive edge Cutting Edge technology You get more when you List with Elders Real Estate 6/41 DENHAM STREET, TOWNSVILLE CITY QLD 4810 Tel; ROSS RIVER ROAD, AITKENVALE QLD 4814 Tel: (OPP STOCKLAND & CENTRO SHOPPING CENTER) )

‘It all comes together when you’re with Elders’ Choosing Elders is choosing success… Making Realty a REALITY 6/41 DENHAM STREET, TOWNSVILLE QLD 4810 Tel: ROSS RIVER ROAD, AITKENVALE QLD 4814 Tel: (OPP STOCKLAND & CENTRO SHOPPING CENTER)