Answer Me 13Text Ltd. Answer Me... Do you need to RELY on your critical calls being answered by your Support Team each and every time, be they internal.

Slides:

Advertisements

Similar presentations

Press any key to continue

Advertisements

© 2010 Quick InfoTech Limited CONFIDENTIAL: For limited circulation only © 2008 MindTree Consulting© 2010 Quick InfoTech Private Limited CONFIDENTIAL:

ServiceDesk Plus MSP Product Overview. Why ServiceDesk Plus - MSP? Capability of Managing Multiple Client’s in one Help Desk Stop Juggling with multiple.

NOTE: To change the image on this slide, select the picture and delete it. Then click the Pictures icon in the placeholder to insert your own image. MY.

Integrated Vehicle Tracking, Voice Radio, and Mobile Messaging in One Economical Unit.

Hosted Voice Quick Start Guide

ROBO CALL BEMAS Technologies Ltd A ringing telephone: the most powerful sound in the world. It stops people and demands attention! Bulk Voice Calls.

1 SUNGARD AVAILABILITY SERVICES Messaging and Collaboration - Availability Service - Notification Service.

Sage ACT! Sage ACT! Overview #1 contact and customer management choice of small businesses and sales teams. Designed for professionals who rely.

Hosted Voice Product Training

1 Trade Secret Information - Property of Velocity Telephone, Inc. Virtual Office - Anywhere, Anytime!

Ozeki Informatics Ltd. | | info.ozekiphone.com | Ozeki Informatics Ltd. | | +36.

City Sara VonBargen, Sr. Implementation Manager GovDelivery ® & Digital Subscription Management: Better Public Communication.

1 of 2 This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT. © 2007 Microsoft Corporation.

Responding to an Everbridge Notification

Marc Soester Project MVP. Our employees want to work together from virtually anywhere. I need the flexibility to manage without up-front infrastructure.

Barracuda Networks Confidential1 Barracuda Backup Service Integrated Local & Offsite Data Backup.

Make your messaging reliable use it Messaging. A single and global solution Send, receive and process any type of message through the appropriate channel.

SchoolReach FEATURES: Requires No Hardware, Software or Phone Lines to In-stall Launch Calls via Phone or Web Site Detailed Reporting by Answer Type: Live.

Exchange 2010 Overview Name Title Group. What You Tell Us Communication overload Globally distributed customers and partners High cost of communications.

Customer Focus Module Preview

Responding to an Everbridge Notification. Internet based notification system available 24/7/365 Multijurisdictional emergency and non-emergency notifications.

Integrated Messaging Platform Broadcast Mediawire Multi media Tailored Solutions.

Presented By: Christiaan Cilliers Jacques Brink. Satellite tracking as a whole no longer revolves around delivering positional and exception data to clients.

November 2009 Network Disaster Recovery October 2014.

Why do you need Call Recording? Quality Assurance Regulatory Compliance Dispute Resolution Sales Verification Staff Training and Development Safety.

9/8/20151 Voice Mail Training for State Employees Presented by: Stacy Knickerbocker Telecommunications Specialist DOA/ITSD/NTSB

Oracle Contact Center Anywhere: Go To Market - Positioning James Owens – BDM, Specialist Sales APAC.

Telesnap Voic 2009 Product presentation. Introduction Doc.No.: ASE/APP/PLM/ 0163 / EN.

VoiceTree Technologies Simpler Affordable Telephony.

Business Communication Bid farewell to the complexity of PSTN (public switched telephone network) cabling as Fonebell VoIP manages all the clumsy things.

Phone Tips Teresa Shibao & Paul Dial January 19, 2010.

Rent Accounting Software Automated rent accounting cycle Rent Debit procedure with rent and void adjustment facility based on Rent Code breakdown Detailed.

Businesses understand the importance of branded communications … but have neglected to brand one of the most visible and prevalent 1-to-1 communications.

CUSTOMER INTERACTION MANAGEMENT SOLUTION FOR RANDSTAD INDIA June 2015 Confidential.

SMS Gateway Move your Business a Step Forward smc.net.au.

Performix Business Services Converging to Unified Messaging With convergence of telephony, computer and multimedia communication becoming a realistic vision,

The Switchvox Extend API

Clinical Application. The Problem Clinical Systems are extremely complex IT configures and deploys best practices (best guesses) about what users want.

Telesnap UMS 2009 Product presentation. Introduction Doc.No.: ASE/APP/PLM/ 0162 / EN.

January 23-26, 2007 Ft. Lauderdale, Florida Who In The Enterprise Needs UC First? The User Perspective By Art Rosenberg, The Unified-View

Jan 2015 iServ OfficeServ Operator Essential for business operators, receptionists, and people who manage high volume on calls, the iServ OfficeServ Operator.

Hosted Voice & Hosted Contact Center

Course # Unit 2 - OEP and PEMS. Unit 2 OEP and PEMS HQ OEP  OEP Mission  EP Website PEMS  Overview  Benefits  Current Functionality 

New Communication Platform of Our Class.

© InSTEDD, CC-by-NC-SA, Tools for Disaster Response & Situational Awareness in the field.

Easy-to-Use RedFlag System Delivers Notifications via Phone, , Text, Social Media, and More to Improve Effectiveness of Your Communications COMPANY.

SMS Gateway Move your Business a Step Forward smc.net.au.

Text2Buy 13Text Ltd. Text2Buy... Would you like to promote a 24 x 7 fully automated “buy it now” Call to Action across any advertising media for your.

SME in the Cloud Awingu Edition Partner presentation Rolan Linsen Combined Solutions Design | Solutions IT

Text2Talk 13Text Ltd. Text2Talk... Do you want to engage and talk to your customers at the very moment they are most interested in finding out more about.

Click2Talk 13Text Ltd. Click2Talk... Do you want to talk to your customers at the very moment they are most interested in finding out more about your.

MiVoice Office Eight parties per conference Max 20 parties / single conference Total of 40 parties Dial able Conference Assistant and conference.

Have Your Say 13Text Ltd. Have Your Say... Do you want to know what people think about your brand, your products and services, all in their own words,

Our Services US : +1(949) | India: | Accounting Services.

1 Effective use of social media in public engagement and consultation The benefits of digital engagement 7 th March 2013 Dave Worsell Director, Government.

Enterprise Alert on Microsoft Azure Fully Automates Critical Incident Communication and Transforms It into an Intelligent, Reliable, and Mobile Experience.

Today’s Communication Complexities: Customer, Employee, Enterprise CustomerReality EnterpriseReality EmployeeReality Lost Revenue Customer Satisfaction.

13Text Ltd SMS2Campaign.

13Text Ltd Phone Broadcast.

Welcome to the world of CRISIS COMMANDER

13Text Ltd Text2Donate.

13Text Ltd Click2Talk.

Introducing FOR LIBRARIES.

VOCANTAS WEBINAR FOR MANUFACTURING

Unit4 Customer Portal Submitting & Managing Cases.

Unit4 Partner Portal for Case Creator

You’ve lost the hope in it.

13Text Ltd LiveChatLiveCall.

Caller ID for Managed Critical Communication

Presentation transcript:

Answer Me 13Text Ltd

Answer Me... Do you need to RELY on your critical calls being answered by your Support Team each and every time, be they internal or external calls to your organisation? Do you want to improve communications, enhance operational performance and improve customer satisfaction? Do you want to improve the escalation and closure of critical tasks that impact customer issues? Do you want to use a quick, efficient and unique notification platform, with centralized contact management and administration with full reporting capabilities? Then Answer Me is for you...

Answer Me... Answer Me is paving new ways to communicate and interact with both the public and your business. Support Team members can be anywhere in the world. Answer Me can be set to contact team members one after the other or all team members at the same time. Answer Me has the capability to ignore voic . Rules are set to guarantee that each call will be answered.  Emergency contact situations  Critical incidents  Disaster Recovery situations  Communications to select employee groups  Communications to select customer groups  Communications to select stakeholder groups

F EATURES … Cloud based, no hardware or software installation required, no IT integration required and very short lead times for implementation. Reach support teams anywhere in the world. On Answer the support team member must confirm receipt of the call before being connected to the caller. All calls are recorded for verification purposes. Intuitive browser-based user interface, designed for simplicity and usability to accomplish tasks with just a few clicks. Real-time reporting through the web interface, detailed reports can be exported for analysis. Automated daily, weekly and monthly reports available.

How it works...

Notification Media... Voice notification connects the caller to the support team member. When the support team member answers the call, they hear a recorded announcement which introduces the context of the call. They are prompted to confirm receipt of the call before being connected to the caller. SMS notification option allows organisations to receive an SMS notification at the conclusion of each call, that a Answer Me call has been received. The SMS message contains a phone link that when accessed, will play the recipient that Answer Me conversation. notification option allows organisations to receive a notification at the conclusion of the call, that a Answer Me call has been received. Each contains a recorded WAV file attachment of the Answer Me conversation.

Contact Us... Our team will be happy to show you how Answer Me will improve your communications, enhance operational performance and improve customer satisfaction. 13Text Limited Suite 9, 240 Waterworks Rd ASHGROVE Brisbane Queensland 4060 Tel: