قياس أثر التدريب أكاديمية العبيكان للمعرفة

تقييم التدريب Training evaluation methodologies Donald Kirkpatrick's Four Levels of Evaluation The Phillips ROI Methodology The Balanced Scorecard Approach – The customer perspective – The innovation and learning perspective – The internal business perspective – The financial perspective

تقييم التدريب Training evaluation levels

تقييم التدريب Training evaluation levels

تقييم التدريب Design Objectives Timing Materials Duration Location Registration process Implementation Delivery method Facilitator/coordinator Knowledge of facilitator Facilitator's style Facilities/environment Service Value Objectives met Pace and sequence Interaction Useful, Necessary Motivational Relevance (content)* Practical Valuable, Good Investment Important to success * New information * Recommend to others * Overall satisfaction with project Planned improvements Intent to use * Measure and improve quality

تقييم التدريب Measure and improve result Typical topics : Skills Knowledge Capability Perception Capacity Readiness Competency Confidence Awareness Networking Information

تقييم التدريب ROI Improved quality of output Fewer rejects (scrap, lost sales) Value added to output (bigger sales, smoother $) Improved competitiveness (change in market share $) Better productivity (quantity ) Faster work rate ($ value of additional units) Time saved by not having to wait for help (hours saved X $) Less down times ($value of reduced nonproductive time) Time saving Shorter lead time to reach proficiency (hours saved X $) Less time required to perform an operation (hours saved X $) Better time management (hours freed up X $) Better personnel performance Less absenteeism and lateness (self or subordinates $ saved) Improved health ($saved on medical and lost time) Same output with fewer employees ($ on jobs eliminated)

تقييم التدريب Hard output: Regulations Compliance Improved Quality Cost savings Time – Downtime – Project time Increased productivity Increased sales Larger market share Production Shorter production time Errors Reduced waste Fewer accidents Key Benefits Soft output: Customer service Improved Customer satisfaction Improved employee satisfaction Improved employee engagement Work climate Teamwork Job satisfaction Image Reputation

تقييم التدريب Training evaluation: Level 1

تقييم التدريب Training evaluation: Level 2

تقييم التدريب Training evaluation: Level 3

تقييم التدريب Training evaluation: Level 4

تقييم التدريب

Training Effectiveness Indicators: Number of internal non-conformity report per area (NCR) with details Number of customer complaint report (CCR) with details Number of internal audit finding per area in details Number of external audit finding per area in details Management review report which includes: o Results of internal and external audit o Customer feed back o Process performance and product conformity o Status of preventive and corrective actions o Follow up actions from last management review Safety Indicators: Incident Report includes: o Accident o Near Miss o Medical treatment case o Restricted work case o First Aid Case o Lost Time Injury Number of Incident area Types and number of incidents (fire, first aid case, property damage, etc.) Incidents location in body parts (Head, Arm, Hand or fingers, …..etc.)

تقييم التدريب Data are Converted by Converting output to contribution – standard value Converting the cost of quality – standard value Converting employee’s time – standard value Using historical costs Using internal and external experts Using data from external databases Linking with other measures Using participants’ estimates Using supervisors’ and managers’ estimates Using staff estimates

تقييم التدريب Summary Chain of Impact Value of Information Focus Power to Show Results Frequency of Use Difficulty of Assessment LowestConsumerLowestFrequentEasy HighestClientHighestInfrequentDifficult * Consumers: The customers who are actively involved in the process. 100 ** Clients: The customers who fund, support, and approve the project.

تقييم التدريب Data Collection During and After Program Method1234 Surveys  Questionnaires  Observation  Interviews  Focus Groups  Tests/Quizzes  Demonstrations  Simulations  Action Planning/Improvement Plans  Performance Contracting  Performance Monitoring 

تقييم التدريب Results-Focused Evaluation: Six-Step Process 1)Define business results. 2)Identify leading indicators. 3)Discover critical behaviors. 4)Design solutions. 5)Continuously measure. 6)Optimize

تقييم التدريب Training for results