Managing staff for a successful business Achieving through team effort State Conference 11 April 2016 Pam Simmons Minerva Professional Services | Specialising in people management solutions

The Future of Recreation, Sport and Leisure A Sustainable Business Sustainability A socio-ecological process characterized by the pursuit of a common ideal People, planet & profit* * John Elkington, 1994 Triple Bottom Line

Business success through staff Plan Engage Align Measure Review Develop Reward

Plan Engage Align Measure Review Develop Reward Managing & aligning effort

Effective performance management - Builds a positive workplace culture What is it? Motivation to achieve the goal Willingness to accept responsibility to achieve goal Ability to achieve the goal Why is it important? Aligns personal effort to direction Aligns team effort to direction Ensures direction is achieved through a collaborative effort To succeed & excel Know what is expected Understand level of authority / independence to act Performance encouragement - proactive Performance feedback - reactive Feedback Informal - regular Formal – annually Performance improvement – immediate Two way

Positive workplace culture Adopt & maintain ‘best practice’ people management strategies Ie attract & retain talent, engaged & motivated staff, results & recognition focussed Avoid lost productivity through poor leadership Ie lack of direction, absenteeism, lack of motivation, turnover, recruitment costs, failure to meet goals Consider the planet Ie environmental management initiatives

National challenge set 1961 Put man on the moon on 20 July s - tumultuous period Kennedy slain the civil rights movement triumph the killing of Martin Luther King race riots vast & unsettling social change the beginnings of white flight & urban decline upheaval & national trauma of Vietnam Cold War domination between USSR & USA Case Study

But for that single moment staring heavenwards – as the world focused on the sheer derring-do and genius of American ingenuity – none of that really seemed to matter. America was a country that in eight short years had lived up to the command of its slain hero president and put a man on the moon. Staring up in the night sky at that silvery circle above would never be the same for anyone again.

The achievement Not the conquest of another people, but the act of putting one of its own on another world Armstrong praises the "hundreds of thousands" of people behind the project Millions of dollars of public money poured into by a government determined to explore beyond the bounds of earth 600 million watched the landing And Broken ignition switch? a Biro ball-point pen First drink? Wine Correct saying? Mistake by Armstrong